What do you like best?
Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice.
What do you dislike?
Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them.
Recommendations to others considering the product
System is good for minimal work (check in and copay), nothing extensive. Make sure this is enough before signing with them.
What business problems are you solving with the product? What benefits have you realized?
Phreesia provided good customer service on start up and while trouble shooting implementation. This did drop off however once we realized we couldn't truly implement the product as desired.