Phreesia

(6)
3.8 out of 5 stars

Phreesia is a patient intake management platform. It provides a modern, consistent patient experience, while enabling healthcare organizations to optimize their staffing and enhance clinical care.

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Showing 6 Phreesia reviews
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Phreesia review by <span>Barbara M.</span>
Barbara M.
Validated Reviewer
Verified Current User
Review Source

"Practice Manager"

What do you like best?

Ability to interface with EMR. Improve collections in all aspects for patient collections. Verify patient insurance at time of service. Capture patient updates to demographics and certain clinical info electronically reducing paper. Ability for patients to preregister prior to appointments reducing time in office.

What do you dislike?

Would like the ability to update the pads without a cost. Wish all insurance plans could do electronic eligibility and could get very detailed info on procedures or could have chat with insurance carriers on specific procedures.

Recommendations to others considering the product

Love the product and support. Has helped our practice stay on top of items with the reporting that drills down each item

What business problems are you solving with the product? What benefits have you realized?

Increased collections on copay and past due balances. Less paper and stress at the front desk. Took front desk people out of the collection process conversation

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Phreesia review by Administrator
Administrator
Validated Reviewer
Review Source

"Did not function as expected. Paid for a year and never used."

What do you like best?

Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice.

What do you dislike?

Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them.

Recommendations to others considering the product

System is good for minimal work (check in and copay), nothing extensive. Make sure this is enough before signing with them.

What business problems are you solving with the product? What benefits have you realized?

Phreesia provided good customer service on start up and while trouble shooting implementation. This did drop off however once we realized we couldn't truly implement the product as desired.

What Other Health Care solution do you use?

Thanks for letting us know!
Phreesia review by <span>Jennifer R.</span>
Jennifer R.
Validated Reviewer
Review Source

"Challenging but good"

What do you like best?

I love the automatic process for the front desk staff.

What do you dislike?

It has been a challenge getting our patients to use the boards. We tend to have an older demographic in our specialty.

Recommendations to others considering the product

It is hard getting your front office staff on board when you have an older demographic of patients. Get your front office staffs feedback and change your interviews to make the process easier for them and your patients.

What business problems are you solving with the product? What benefits have you realized?

Not have to ask a patient for money in a packed waiting room.

Phreesia review by <span>Rainer J.</span>
Rainer J.
Validated Reviewer
Review Source

"Support and implementation has always been the best and prompt."

What do you like best?

When I place a support call or have a question someone will always get back with me and follow up afterwards very quickly.

What do you dislike?

I would like for the system to acknowledge the patients in PM the same time and not at 12:00 for all

Recommendations to others considering the product

This product would be beneficial to any medical facility. It takes a lot of pressure off of the front staff/registration.

What business problems are you solving with the product? What benefits have you realized?

Our demographics and revenue in patient pays/copays have improved tremendously.

Phreesia review by <span>Lesa D.</span>
Lesa D.
Validated Reviewer
Review Source

"Awesome products "

What do you like best?

Mobile check in is a great feature for our parents with multiple children to complete the check in process at home is a time saver.

What do you dislike?

Not having the ability to send new patient interviews outside of the "scheduled" runs

What business problems are you solving with the product? What benefits have you realized?

Collections are higher

Phreesia review by <span>Jennifer Lauren M.</span>
Jennifer Lauren M.
Validated Reviewer
Review Source

"Phreesia is a breesia"

What do you like best?

ease of access. it allows patients to be in control of inputting data which frees up some of my time.

What do you dislike?

it is difficult for older users to understand sometimes

What business problems are you solving with the product? What benefits have you realized?

less physical paper wotk

Kate from G2 Crowd

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