What do you like best?
We've been using Front Desk for almost 3 years, as it was chosen by our corporate franchise. Initially, it showed promise. In the last 12 months the functionality has decreased and utility for the business person who wants quick insights into the health of their business has diminished to almost zero.
Check out competitors. This platform is heading in the complete wrong direction. They are slow to implement changes that will help our business and after more than 2 years, still have not fixed identified problems that are core business processes.
Don't believe me? What Database system combines first and last name into one field in reports - when the data is captured separately on the back end? Just one very simple example of how this software fails to think about the end user.
You can put a lot of data in, but good luck getting it out.
What do you dislike?
Dashboards are not very useful (data can't be modified to suit a range).
Front Desk has removed our ability to run reports with totals - yes calculated TOTALS for most items. Including Financials. You need to export almost everything to excel to have calculations - note, we used to have these reports.
Batch reporting. You forgot to approve an entry in payroll? Overpaid for a lesson that didn't happen. You will need to wait over ONE HOUR before you can get a new report.
Notes - you cannot report on any of the notes you keep for your clients. We've asked many, many times.
Cancellations - you cannot report on clients who have cancelled appointments. Any notes you may have left with that appointment will DISAPPEAR if you remove an item from the schedule.
There are so many issues, and we are concerned the company is headed in the complete wrong direction.
Recommendations to others considering the product
See above, enter with caution.
What business problems are you solving with the product? What benefits have you realized?
We use this for our core business. Scheduling, CRM, Sales.
It takes our team hours and ours of QA and requests for help to deal with issues. We do not trust the data, the system has a lot of bugs, and it's got so many limitations, we do more workarounds than you should have to with a proper system. It seems that the help team is excited by workarounds and not interested in fixing root problems.
Note, if you are an international user - you will have limited functionality with respect to processing options, but Front Desk is uninterested in discounting their fees.