What do you like best?
I have always loved the kanban concept, where you move things along different stages/phases. It works very well for task management and Pipedrive uses it to manage deals, so it's a great thing. To be able to see the deals in a pipeline (that's where the name Pipedrive comes from) makes very easy to know where you need to act to close more deals. If there's no new deals coming in and moving through the stages, you won't get any sales done. They have great content on their support and blog section with tips and even an email based training on sales. The reports make it clear how many deals, call, meeting and emails you have to make to close a deal. Than you have to think about it backwards. Instead of thinking about closing deals, you have to think about how many calls, meetings, emails and proposals you got to make to be a champion in sales.
What do you dislike?
After using Pipedrive for more than 3 years, I saw they launching a lot of new features much needed (canned answers, full email integration, email opening tracking, live sales report dashboard, completely new reports section and more), so now is very hard to find something I really miss.
Recommendations to others considering the product
Choose the Gold Plan, that fully integrates with email, it's life changing on saving time.
What business problems are you solving with the product? What benefits have you realized?
I'm a CEO of a little digital agency in Brazil, so like many of small entrepreneurs, I have to multitask. Currently I do the sales as my primary function, but still have to take care of hiring people, help with some os the big projects and act with a lot of things the sometimes get in the way and the team needs assistance. With Pipedrive I save A LOT o time and when thing get difficult I can see clearly with deals deserve the more attention.