What I love about Pipedrive is how simple and straight forward is to setup what you need it to do. In about a week or so, you can have everything set up and working without the need of much training. And if it is missing something, just add it with a couple of clicks. It is a tool quite easy to learn and to master.
Pipedrive is also compatible with hole bunch of other apps that can make quite robust.
Depending on your company size, needs and the type of product you sell, Pipedrive is definitely not the one for you. There are a series of limitations which you may neither notice or be the definitive factor for you not to use pipedrive as your primary CRM system.
Pipedrive does not let you create new deals in bulk inside the system, you need to rely on sheets (and probably a automation with Zapier).
Pipedrive does not offer much on fields personalization. And this is where it gets really annoying. Outside of the details and pipelines steps, you can't change a thing. This goes from the color the won process appears goes to product catalog.
The product catalog is what I think is the biggest problem with Pipedrive. It is extremelly limited to the point you will see yourself doing a hole bunch of quick fixes to use it. My company, for example, does not have a fix stock nor fixed suppliers. So if you get your product from different suppliers with different prices and in the same coin, good luck letting that registered in pipedrive.
Pipedrive is great. It is fast and simple. But it is not very robust
CRM, automations, workflow, purchaseflow.