The ability to accurately track actual time needed to produce a specific style of ring insures that the time designated for production and the price is competitive in the market. After enough data is compiled it is easier to understand which steps in the production process can be improved to increase productivity and also profit margins on each style. For example a certain style of ring may be prone to porosity in the same area and required additional time not original accounted for in the production timeline. Over time a company can decide to increase productivity or change the price to account for the additional time required. Possible changes could include a decision to sprue the wax in an alternate place, implementing educational resources to help jewelers' efficiency, investigating other problems that may be contributing to wasted time, making minor design changes, and increasing price to account for time. The great part is that all of this data can be quantified. You can see how different changes in the process change the overall time required effectively streamlining each design.
What do you dislike?
Many people use the program from a variety of different backgrounds. It sometimes reminds me of excel which is really useful if you know how to use it and requires a learning curve. It could also be a little sexier. its not very exciting to stare at all the time but seeing that design is not its main purpose and data is i can't complain too much.
What business problems are you solving with the product? What benefits have you realized?
Production workflow and inventory. Being able to track time in each step helps project realistic deadlines which equals happy customers. Also having the ability to keep track of in stock gem counts makes it easier for jewelers to have the exact size stones required for each design exactly when they need them minimizing wasted time due to the need to order and then wait for the stones to arrive.
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