What do you like best?
Pitchbox has an easy interface, theres lots of space for different campaigns and projects, lots of room for your to customize your message, who gets it, and when they get it. The option to either manually manage your outreach or automate it on an opportunity by opportunity level is a huge plus. Additionally, you can set the number of automated contact attempts for any particular opportunity (url) you are going after and customize the template for each attempt. One of the best features I have come across is their live support, they have not only helped me address usability issues I have come across, but also have been a very personable and useful resource on how to improve my outreach and use their set of tools to their full potential.
What do you dislike?
There are a few technical issues with Pitchbox in the area of general usability. It doesn't greatly interfere with the function and purpose of the product but makes things a little more restrictive and less convenient. One of the drawback is the inability for the user to reorder outreach contact order when you set the opportunity (your outreach url) to automated outreach. The system isn't currently able to detect auto-responders, message undeliverable, etc, which stops the outreach process since Pitchbox interprets it as a response. Such opportunities need to be manually restarted to the next listed ordered contact, this can be a time consuming task, along with pairing the usually unmatched accompanying email.
There are multiple different types of setting up a campaign within a project, currently there is no way to bulk upload opportunities once a Website Import campaign has already been created (you will need to add them manually one-at-a-time). Currently there are issues with email addresses randomly disconnecting if you are using Office365 as your ESP, this can easily be reconnected though.
Recommendations to others considering the product
Get to know the product and use the Live Support, they will bend over backwards to make your experience with their software as useful and beneficial as possible!
What business problems are you solving with the product? What benefits have you realized?
E-mail campaigns often require a highly targeted and personalized approach but there are often times when you are looking for volume and a broader strategy. Pitchbox has allowed us the flexibility of both outreach approaches and gives us a level of message customization we haven't found in other similar products such as Buzzstream. Pitchbox offers the scale and level of customization we needed with our outreach. It allows automated contact attempts using different templates (there is an unlimited amount of templates you can create) and currently there is an unlimited number of opportunities you can upload to any given campaign.