Planning Center is a company that is clearly committed to excellence & to the pursuit of creating the best possible product for their customers - and that is clearly shown in how they do business. If a customer has any ideas or issues with the product, all they have to do is submit a feature request/bug fix request, and the company will get back to them and do what they can to make the platform operate better. The entire package offered by planning center is incredible; however the most crucial & beneficial part of said package would have to be their Planning Center Services app.
The Planning Center Services app is an intuitive, powerful, and extremely useful platform for planning any kind of event - be it a church service, a youth games night, a wedding - featuring many important tools such as creating timelines of the event (with as much detail as you want); setting the event start time (or start times, if you have multiple services); setting pre-service meeting times or practice times and tagging individual teams/individuals to each individual time. Most importantly however, is Planning Centers ability to schedule people; and it's efficiency in doing so. Gone are the days of texting volunteers and trying to discern who is available at what time for what event on which day all on your own - now, with Planning Center; you can simply add them into PC, add their email or phone number, schedule them to a specific position at a specific event, and send them an email requesting them to serve - which they can then accept or decline. Furthermore, you can set it to send reminder emails for those who may be forgetful.
On top of all this, planning center services offers an easy to use integration with the rest of Planning Centers offerings; and features a simple "People" tab where you can see all your volunteers & their information; a "song" tab where you can connect your PC account to Songselect and automatically import your songs (and schedule them to an event); and other amazing admin features such as controlling what each individual user can see when they login to planning center. All in all, this is a must have app for churches everywhere, and is very much worth the money you would spend on it!
While Planning Center Services is extremely powerful and intuitive; it can take some time to get use to the user interface and to properly understand how to interact and setup services. Once you have a grasp on it's capabilities; it becomes extremely easy to use and intuitive for setup - there just is a bit of a learning curve that will take the average person a bit of time to figure out.
Other than that, whenever I find an issue with PCS, I typically either wait for it to be fixed (usually happens in a short timeframe), or I report it as a bug and they fix it as soon as they can.
Organization & scheduling of volunteers; creating simple, intuitive & accessible plans for church events. PCS has simplified my life a hundred fold as it has created a go-to platform that helps keep me organized