With PlayVox you can run your entire QA program in one centralized place.
We help you empower your agents so they can deliver Perfect Customer Interactions.
Are you currently conducting quality evaluations on your service team? Are your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
We’re in a unique position to help modern companies scale and improve their quality assurance process. Unlike other QA solutions in the industry, PlayVox offers fully integrated quality assurance software (core) and team improvement tools such as Coaching, Learning, and Motivation for the entire agent life-cycle.