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PlayVox

PlayVox

4.4
(32)

PlayVox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

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PlayVox Pricing

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PlayVox offers different plans to fit your business' needs.

Find out how and with which plans you can acquire our add-ons (for just $5 per user per month):
-PERFORMANCE (Connect data, measure and consolidate your agents’ KPIs such as NPS, CSAT, AHT, among many others)
-MOTIVATION (collaboration and recognition app, reward team members with redeemable points earned and awarded based on the parameters of your choice).

*Users are defined as: Administrators, Team Leaders, Quality Analysts, and Agents.

PlayVox pricing & plans
PriceDescriptionFeatures
Starter Plan - MONTHLY Billed $15 per user*/month Simplify your QA Process.
  • Unlimited QA scorecard builder
  • 1 CRM Integration
  • Interaction filtering and prioritizing
  • Report by Agent, Team Leader, Analyst or Teams
  • OAuth via Google
Starter Plan - YEARLY Billed $20 per user*/month Simplify your QA Process.
  • Unlimited QA scorecard builder
  • 1 CRM Integration
  • Interaction filtering and prioritizing
  • Report by Agent, Team Leader, Analyst or Teams
  • OAuth via Google
Professional Plan - MONTHLY Billed $30 per user*/month Scale and advance your QA Process. In this plan you can purchase any of our add-ons: Performance and/or Motivation.
  • Unlimited QA scorecard builder
  • Unlimited CRM Integrations
  • Interaction filtering and prioritizing
  • Report by Agent, Team Leader, Analyst or Teams
  • Advanced Reporting
  • Quality Calibrations
  • Automated Workload Assignment
  • Coaching Feature: Solve and improve issues in: quality, behavior, compliance, soft skills, customer service, among many others.
  • Learning Feature: Provide your customer service team with customized and self-designed educational information they need in a didactic and participative way.
  • OAuth via Google
  • SAML single sign-on
  • Multi-site management
  • OKTA and Onelogin integration
Professional Plan - YEARLY Billed $35 per user*/month Scale and advance your QA Process. In this plan you can purchase any of our add-ons: Performance and/or Motivation.
  • Unlimited QA scorecard builder
  • Unlimited CRM Integrations
  • Interaction filtering and prioritizing
  • Report by Agent, Team Leader, Analyst or Teams
  • Advanced Reporting
  • Quality Calibrations
  • Automated Workload Assignment
  • Coaching Feature: Solve and improve issues in: quality, behavior, compliance, soft skills, customer service, among many others.
  • Learning Feature: Provide your customer service team with customized and self-designed educational information they need in a didactic and participative way.
  • OAuth via Google
  • SAML single sign-on
  • Multi-site management
  • OKTA and Onelogin integration
Suite - MONTHLY/YEARLY Billed $40/$45 per user*/month Tools for the entire agent life cycle
  • Unlimited QA scorecard builder
  • Unlimited CRM Integrations
  • Interaction filtering and prioritizing
  • Report by Agent, Team Leader, Analyst or Teams
  • Advanced Reporting
  • Quality Calibrations
  • Automated Workload Assignment
  • Performance add-on included
  • Coaching Feature: Solve and improve issues in: quality, behavior, compliance, soft skills, customer service, among many others.
  • Learning Feature: Provide your customer service team with customized and self-designed educational information they need in a didactic and participative way.
  • Motivation add-on inlcuded
  • OAuth via Google
  • SAML single sign-on
  • SAML single sign-on
  • OKTA and Onelogin integration
Pricing information for PlayVox is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase PlayVox must be conducted with the vendor.
Free Trial is available

User-Reported Pricing Data

Perceived Cost of PlayVox

Based on 159 reviews across 6 products

Reviewers rank PlayVox in the 48th percentile for cost in the Contact Center Workforce category
Customer Discount

Based on 4 reviews

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PlayVox
4.4
(32)