PlayVox

(2)
4.3 out of 5 stars

Workforce Engagement Software for Sales and Service

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PlayVox review by User in Banking
User in Banking
Validated Reviewer
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"Playvox review "

What do you like best?

PlayVox helps businesses train their customer support staff for better performance and improved customer experience.

With playvox, we don’t need to use spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations.

What do you dislike?

In my opinion, the only negative aspect of Playvox would be the costing. Other than that I am extremely satisfied.

Recommendations to others considering the product

It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation. I recommend it.

What business problems are you solving with the product? What benefits have you realized?

It is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers.

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PlayVox review by User
User
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"Interesting site"

What do you like best?

Cleaner interface, easier than what we were doing before (sending excel sheets with the quality information)

What do you dislike?

Had to spend some time playing with the features to be able to get used to it.

What business problems are you solving with the product? What benefits have you realized?

You can make sure that the others are seeing the quality, and you can also do the coaching sessions, which is really cool

What Employee Engagement solution do you use?

Thanks for letting us know!

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