Plivo

Plivo

(58)
4.3 out of 5 stars

Global SMS & Voice calls for businesses of all sizes

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Plivo review by Colin L.
Colin L.
Validated Reviewer
Verified Current User
Review Source

"Getting there, still some growing pains"

What do you like best?

They have a large inventory of numbers and are fairly good at acquiring new numbers in harder area codes and internationally.

API is easy to work with (see debugging below)

Support is generally good; especially for the price (free). Has gotten a lot better in the last few months.

The new interface is much nicer than the old.

What do you dislike?

We've had spam issues as their quality control isn't as good as Twilio.

We've had porting issues - including numbers ported away without our permission or numbers that should have been ported which end up as dead lines - this has gotten signfiicantly better; however it has still happened recently.

Debugging problems / API issues is a nightmare on a very large implementation. Digging through logs is practically impossible; finding a particular call and its debug logs is really hard. We have so many calls that it's impossible to find a particular one. Twilio does an amazing job of this and they would do very well to emulate it.

Recommendations to others considering the product

You get a solid platform at this price point and their API does make it relatively easy to implement. You also get the nice benefits of a large number inventory to work with; however, definitely double check any numbers you port and implement your own logging / debugging solution.

What business problems are you solving with the product? What benefits have you realized?

We provide a Call Tracking solution - the key benefits with Plivo were lower pricing, free support and a higher area code number availability

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Plivo review by karthik S.
karthik S.
Validated Reviewer
Verified Current User
Review Source

"Voice biometric attendance system "

What do you like best?

Plivo helped used to develop Voice biometric attendance system . its was smooth integration and able to deploy in few days. it also helped us to use it from any palace without any Internet connection. we can able to solve lot of problem in Human resources department over the nice

What do you dislike?

Nothing. I like it very much. I can able to develop the app in few hours with out any issue at all we where up and running in live server in couple of days.

Recommendations to others considering the product

easy to use. Nice support. Nice price

What business problems are you solving with the product? What benefits have you realized?

Developed Voice biometric attendance system. Avoided buying expensive biometric devices. it also helped to us to deploy in places where previously we cant able to deploy any real time biometric solution due to unavailability of Internet and other factor. plivo really really helped us to patch the gap between the tradition and modern technology

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
Plivo review by Matthew G.
Matthew G.
Validated Reviewer
Review Source

"Plivo API for your custom app needs"

What do you like best?

Plivo API is pretty straightforward, whether you go with PHP, cURL, or any of its libraries. Plivo supplies you with virtual numbers that can make calls to and from a phone number. Plivo has a great many features.

What do you dislike?

When incorporating the API and your own pricing system, the pricing system doesn't always seem perfect, especially when you start making or receiving calls from outside countries. Despite what the pricing says on the front page, you may find prices slightly different. And it's not easy to test in other countries.

Recommendations to others considering the product

A great alternative to Bandwidth and Twilio. A great tool to use for sending text messages cheaply.

What business problems are you solving with the product? What benefits have you realized?

I created a web app called Call Me Private (https://callmeprivate.com) that provides virtual numbers and a ton of features including call fowarding, call messaging, call voicemail, speed dial, directory system, recording, and conferencing.

Plivo review by Richard N.
Richard N.
Validated Reviewer
Verified Current User
Review Source

"Plivo.com is reliable, easy to use, and has great support"

What do you like best?

Plivo.com has a turnkey solution to write your own outbound dialing solution, call tracking solution, SMS blasts and anything else you can think of in regard to VOIP solutions.

What do you dislike?

The approval process for new clients that we try to link to our tracking platform can take longer than we wish, but that is how most VOIP providers process new clients to avoid fraud.

What business problems are you solving with the product? What benefits have you realized?

Plivo is saving my company from having 50 employees to do what they do if we developed a product similar to what they do for us. We want to keep our product solution to my partner and myself, and by using Plivo.com to carry the larger load of the technology, we can focus on our product solutions.

Plivo review by User in Computer Software
User in Computer Software
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Verified Current User
Review Source

"Twilio is any day better when you have volume"

What do you like best?

At low volume, they might be more attentive to you when compared to twilio. US,canada pricing is low.

What do you dislike?

Everything else. When you are not a customer, your sales queries will get resolved really fast, but when you become a customer, you will not get reply. This happens because once you have integrated your system with plivo, the changes that you will move to twillo is low and the plivo guys very well understand this.

To start with there a lot of countries where the number pricing of plivo is higher than twillo. The mobile SDK of plivo is not very good. You will spend months with your developer trying to solve the bugs, ultimately to find out the issue is with plivo. To add to it, sometimes to numbers don't work. As we run telephony system, we sell the number to our customer, it will not work, and then we have to replace it. It reflects really bad to our customers who dont understand the fault is from plivo.

The casualty of the company is to the point that different pricing is shown in when you download the pricing excel, the website has a different price and the developer application has a different price for a few countries.

Recommendations to others considering the product

Take it if you have low volume and your business is price sensitive to telephony.

What business problems are you solving with the product? What benefits have you realized?

We run a telephony system. The pricing is low for US /Canada which works out to be for our advantage.

Plivo review by Rory B.
Rory B.
Validated Reviewer
Verified Current User
Review Source

"Cheap, Simple, but incomplete."

What do you like best?

For large projects, the unit economics simply make sense. We chose Plivo over Twilio for economics entirely. The API is very similar to Twilio, so switching was easy.

What do you dislike?

Thew dashboard feels incomplete. It is very simply, but error logs and integrations feel lacking.

Recommendations to others considering the product

The API is the same as Twilio's, so switching was simple.

What business problems are you solving with the product? What benefits have you realized?

Plivo is cheap! We buy numbers, and send many text messages from each number daily.

The savings made unit economics make a lot more sense for our business over Twilio.

Plivo review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Plivo, the voice platform that could do better"

What do you like best?

clean web interface , easy to find your way in it - competition has sometime nightmarish web UIs

price for sms and for dids seems lower than competition (but this benefit is out-weight by the fact that you have to pay for second call leg ; and the information that you have to pay for that is pretty well hidden in the website).

What do you dislike?

Why do we have to pay for second call leg, even if second call leg is SIP and even if it doesnt cost Plivo anything to terminate a call via SIP . Competition doesn't charge that . API was created to closely mimic what your competition does, which is a bit backwards. Plivo could have innovated but they chose to copy. There's no API function to get list of countries (same mistake as the competition) - so you have to download list of countries periodically. Then there are not too many options for filtering. Then there are countries where documents are required. Which Plivo doesn't indicate before an API purchase. So you will purchase a phone number for country XYZ only to find out that that specific country requires the end-user to be located within same geographic area as the number is. There's no way to get a refund for those numbers , even if you do not formally "activate" them - well, unless you write them an email. Come on guys, really? You created an API for the purposes of allowing your customers to automate their tasks but then you are forcing them to cross-check the information manually before each purchase, just to make sure that the country does'nt have any registration requirements? Couldn't you have added this information in an API call?

Then there's the endless maintenance notifications. Today SMS for X Y and Z networks is down, yesterday it was origination from country ABC, two days ago it was SMS for network Vodafone, and so on. It makes it looks as Plivo is not very stable and that things have to be constantly tweaked and repaired - hence the endless and countless maintenance windows that put various services down. I do appreciate the notices and the fact that you are letting customers know about your various downtimes, but I feel like you are having too many issues.

Support - doesn't seem to be located within US and sometimes you will have to explain the same thing several times before it is understood by support. (this goes for API integration mostly).

Management - we had a phone conversation with management regarding these issues. It's been months since then, and none of the problems we reported (which are described in this review) were solved.

Recommendations to others considering the product

If you are not mission critical about this and can gulp some downtime here and there, then Plivo will save you money on the long term ; at least for SMS ; this is debatable on the voice side since you will get charged for second call leg.

What business problems are you solving with the product? What benefits have you realized?

Business problems - sometimes I am creating business problems with Plivo, instead of solving them. (see my comments about registration requirements ; have to go back to customer, refund, provide numbers from different carrier that doesn't require end-user registration - and sometimes these requirements are not even mandated by the law for the countries where Plivo is asking for that info ; see for example Norway where Plivo is asking for end-user info/proof of address, but where this is not a requirement mandated by Norway telecom regulator or authorities).

Benefits - reduced cost for some countries.

Plivo review by SL T.
SL T.
Validated Reviewer
Verified Current User
Review Source

"great tool"

What do you like best?

The cost of the phone integration was great. Easy to use SDKs.

What do you dislike?

Nothing major really. The support is awesome. I did have one issue with the caller id setup that too some time to address because it was a new issue. But, it got resolved.

Recommendations to others considering the product

Review the SDKs against your requirements first. Select the right developer up front. Make sure they have the skills to custom code with the Plivo API.

What business problems are you solving with the product? What benefits have you realized?

Web call integration

Plivo review by Regis L.
Regis L.
Validated Reviewer
Verified Current User
Review Source

"A very good service with excellent support."

What do you like best?

I like all I have been using in plivo's services. The quality of the service, the low price in comparaison to the other actors of the domain.

What do you dislike?

Nothing to tell you that I realy dislike. In fact, I have no problem to report using plivo's services.

Recommendations to others considering the product

I will recommend plivo!

What business problems are you solving with the product? What benefits have you realized?

We use plivo to provide us a number that we can answer ion order to make interactive vocal server for our customers.

Plivo review by John W.
John W.
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Verified Current User
Review Source

"Fast and reliable"

What do you like best?

The API for the SMS message is easy to use and the delivery is fast and reliable. The report is good enough for us to summarize the usage.

What do you dislike?

The payment only accepts credit card. Consider adding Paypal as other payment option. Payment has minimum amount to be added to account.

Recommendations to others considering the product

Their API is simple to use.

What business problems are you solving with the product? What benefits have you realized?

Plivo helps us to send SMS verification code for our applications. The API is easy to use and integrated very fast.

Plivo review by Bidur S.
Bidur S.
Validated Reviewer
Verified Current User
Review Source

"Best price and responsive customer support"

What do you like best?

Quality service for very affordable price. Customer support is very responsive and supportive. Another + factor is that they have really good documentation for the developer to follow and get things done.

What do you dislike?

The admin panel and API explorer can be better.

Recommendations to others considering the product

It's easy to start with and the price is low without any compromise in service. The best thing is their support team is very responsive.

What business problems are you solving with the product? What benefits have you realized?

We're trying to make it easier for customers to connect to small business using SMS technology.

Plivo review by Nishant K.
Nishant K.
Validated Reviewer
Verified Current User
Review Source

"Cheaper SMS and voice calls."

What do you like best?

One of the best features is that the SDK is available in almost every language, hence implementation part is very smooth and easy. Quality of calling and messaging is upto the mark, there's no question there. It's comparatively cheaper than it's competitor Twillio which is almost exactly the same tool.

What do you dislike?

A significant amount of work needs to be done on their API in terms of flexibility and missing critical functionalities. At times even simple tasks are quite difficult to perform such as buying a number, hence user flow needs to be more intuitive.

Recommendations to others considering the product

In the end i'd recommend this product to people who'd want to use features like voice calls and SMS in bulk because that way this tool turns out to be effective and super inexpensive. Even the provided customer support is worth the time and resources.

What business problems are you solving with the product? What benefits have you realized?

In such tools one very important unsaid thing is the customer support, without that doesn't matter how good the quality is, making it work would be painful. Plivo exceeds expectations in this department, they provide a dedicated engineer at times to figure out the source of the problem at both the ends, theirs or customers.

Plivo review by Manohar G.
Manohar G.
Validated Reviewer
Verified Current User
Review Source

"A few minor upgrades needed in the API"

What do you like best?

I really like the services they are offering at such low cost. SMS cost is extremely low compared to market rates. I mostly have seen SMS services in action, I bet voice call quality and charges will be low as well. And It is providing services in all of the country where our clients are based. SMS delivery is reliable and can be tracked as well.

What do you dislike?

I don't like the how SMS sender's details appears on the receiver's end. Many times clients ignored our messages because they thought it was a spam. It's a big problem when there is an urgent information is to be passed. Now in API there may be an option to change how those details appears at other end, we still have to figure that out.

What business problems are you solving with the product? What benefits have you realized?

Conveying business details and messages to our clients via SMS generally. Benefits are related to money saving.

Plivo review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
Review Source

"One Stop for API SMS & Calls"

What do you like best?

A perfect User experience and a very handy solution for first times who are keen to send bulk SMS and make calls via the Web. The API is quite easy to call with a few XMLs at fingertips. Plivo is a recommended solution by most Developers.

What do you dislike?

Sometimes the call quality & the SMS deliverable rates are hazy. Calls get dropped due to the operator on the other side and the messages don't get delivered to some locations. Again this is operator dependent.

What business problems are you solving with the product? What benefits have you realized?

Make Browser calling easy with a just a few clicks, build your own call centre. Send bulk messages using Plivo's SMS API.

Plivo review by Daniel D.
Daniel D.
Validated Reviewer
Verified Current User
Review Source

"Like Twilio, but cheaper and open source"

What do you like best?

Plivo's APIs are pretty much the same as Twilio's, but what I really like about their approach is that the telephony stack is open source. So while you can start out quickly on their cloud hosted platform, if you hit scale you can deploy their stack with a network provider and get wholesale prices. Their cloud hosted offering is also cheaper than Twilio. I haven't used their voice capabilities, but the SMS sending service ticked all the boxes with reliable delivery, trackable delivery status, full hosted log of every API activity, etc.

What do you dislike?

I've used their open source Ruby SDK and while it works OK, it had a small bug which I wanted to contribute the fix back to, but as I found out the library doesn't have test coverage so it wasn't very straightforward to jump on. Documentation and examples aren't super plentiful either, but definitely enough to get started.

Recommendations to others considering the product

If you want a future-proof telephony stack without a proprietary vendor lock-in, go for Plivo.

What business problems are you solving with the product? What benefits have you realized?

It's a voice / SMS platform which does the job, didn't have any problem with undelivered SMS or anything. I particularly like their full API call log, so I could trace back some behaviour we didn't log on our backend.

Plivo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Used Twilio years ago. Use Plivo now because they have all the functionality we need and are cheaper"

What do you like best?

The cheaper pricing, detailed logging and the fact a lot of big-name companies use them like WhatsApp.

What do you dislike?

The console is okay but in terms of functionality and UI design it's a little bit lacking compared to other consoles I've used before. Sometimes the quality of calls can be a bit low but not enough to make us go elsewhere. It maybe only on international calls, as I haven't been able to do much domestic testing within North America.

What business problems are you solving with the product? What benefits have you realized?

We integrate voice and SMS functionality with a global reach into our virtual smartphone service.

Plivo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Best and cheapest voip provider"

What do you like best?

Plivo lets you connect via API calls, handling inbound and outbound calls, SMS, etc. It all just works as it should. Their pricing is simple and among the cheapest. Have used their customer support a few times, always with quick, clear answers.

What do you dislike?

We also run our own freeswitch servers, and there's a few complicated use-cases that we weren't able to achieve using the Plivo API's - but they're fairly unusual, so wouldn't affect many people.

What business problems are you solving with the product? What benefits have you realized?

We've used Plivo to build an IVR to connect our incoming 1800 number to our servers.

Plivo review by Ali P.
Ali P.
Validated Reviewer
Verified Current User
Review Source

"Simple, fast, efficient and reasonable pricing"

What do you like best?

Plivo's solutions are simple and easy to deploy. The documentation is great and easy to follow but also there is a great customer support that are there to help you in a timely manner.

What do you dislike?

I don't dislike anything from Plivo's services.

What business problems are you solving with the product? What benefits have you realized?

Communications needs such as VoIP, SMS and Purchasing DIDs.

Plivo review by Pablo O.
Pablo O.
Validated Reviewer
Review Source

"A great tool to quickly add sms and voice to your app"

What do you like best?

It has support for lots of countries not found on other solutions. You can get started in almost no time, and lets us focus on our product.

What do you dislike?

- Numbers in some countries like Argentina are a little expensive.

- The need to encode special characters like é using numerical entities. I think encoding should be handled by the sdk transparently.

- Sometimes, documentation can be a little thin.

What business problems are you solving with the product? What benefits have you realized?

Smart inbound call distribution and outbound sms alerting. We implemented these features quickly and easily without losing flexibility.

Plivo review by G2 Crowd User in Banking
G2 Crowd User in Banking
Validated Reviewer
Verified Current User
Review Source

"Automated calls made easy."

What do you like best?

Best part about Plivo is that you can make calls to almost every country and send SMS too without any restriction as you can use it's multi language text to speech feature. You can have different automated response for different functionalities at relatively cheaper prices when compared to other similar services like Twilio.

What do you dislike?

The software reliability isn't that great since it has quite a few bugs but since most of the code is open sourced, people can go ahead lock the bugs which improves the quality of the software at much faster rate.

Recommendations to others considering the product

If automated speeches, calling and SMS features are required and are the major concerns then this software is much better than other which are out there on the basis of speed and price.

What business problems are you solving with the product? What benefits have you realized?

There are other similar services but we chose this one because it provides a lot of other services without charging anything for them like free data storage, call recording and many more.

Plivo review by Jesal B.
Jesal B.
Validated Reviewer
Verified Current User
Review Source

"Easy to setup and a breeze to use"

What do you like best?

I am a developer and it took me all of 5 minutes to setup Plivo in my PHP project - it was amazingly simple!

What do you dislike?

I haven't come across anything I dislike!

Recommendations to others considering the product

Definitely try it out

What business problems are you solving with the product? What benefits have you realized?

Payments reminders- these are so much more easy to manage now.

Plivo review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Cheap, but horrible service"

What do you like best?

Best-in-class pricing, as far as I've seen.

Simple API and good documentation.

Most of the features that I'd like to have.

What do you dislike?

Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request to clarify. I have yet to receive a reply, and it's been over a month (I sent two follow-ups, one of them via a different channel, but still no reply). I'm abandoning them for Nexmo.

Some missing features, ex: you can send outgoing DTMF in calls but you can't receive DTMF input.

Could have TTS features, which I was pleasantly surprised that Nexmo has.

What business problems are you solving with the product? What benefits have you realized?

I needed to send SMS (mainly for verifying phone numbers) and make outbound calls (also mainly for verifying phone numbers). Got SMS working quite easily, but have given up outbound calls for the reasons mentioned above.

Plivo review by G2 Crowd User in Internet
G2 Crowd User in Internet
Validated Reviewer
Verified Current User
Review Source

"Reliable SMS Service"

What do you like best?

We use Plivo mainly for its SMS API. It has a feature which lets us send thousands of A2P messages for two-factor authentication and system alerts very quickly. Also, we use it for branding by customizing our sender ID while sending messages to our customers. It's great for app distribution too, by sending download links directly to mobile phones or allowing users to share the app via text messaging.

What do you dislike?

Pricing is a bit of an issue, but it's still cheaper than Twilio. Also, its global footprint still seems insufficient (although it has grown a lot in the last year) - getting local numbers has a limitation of 19 countries.

What business problems are you solving with the product? What benefits have you realized?

We use this tool to send customized bulk SMS to our customers. Also, Plivo helped in incorporating SMS verification feature of our app. It was very easy to integrate and also cost effective as compared to other tools in the market.

Plivo review by Bolivar P.
Bolivar P.
Validated Reviewer
Verified Current User
Review Source

"Excellent telephony in the cloud"

What do you like best?

Ease to configure and "hit the ground running"

What do you dislike?

Having to use your own server (plivo could supply this as an option)

What business problems are you solving with the product? What benefits have you realized?

Small team needing a tightly integrated cloud-based telephony to connect to the main office in another continent. Was able to integrate with our communication platform (slack).

Plivo review by Karam K.
Karam K.
Validated Reviewer
Verified Current User
Review Source

"Great service with great support"

What do you like best?

- Customer support is supreme

- Integration is a piece of cake

- Great performance

What do you dislike?

I think the dashboard needsd some more reports and charting tools.

What business problems are you solving with the product? What benefits have you realized?

We are using plivo service to send all our notifications, confirmations and promations

Plivo review by G2 Crowd User in Internet
G2 Crowd User in Internet
Validated Reviewer
Verified Current User
Review Source

"Automated voice calling made easy"

What do you like best?

We mainly use Plivo's voice API in our web and android app. It has a very simple integration process - we generate an HTTP request to Plivo through the app and then Plivo generates an outbound phone call to our customer. It has an impressive geographical outreach too. About the interface, it's quite intuitive with a native look.

What do you dislike?

Although Plivo has an extensive list of features, we've experienced a bit of lag in call conferencing and bulk calling features. I think that can be improved upon.

What business problems are you solving with the product? What benefits have you realized?

We use Plivo's voice API for a lot of features like the two-step authentication for our customers' online transactions i.e OTPs are sent to the customer through the voice call. Similarly, it was very easy to implement a customized IVR phone menu.

Plivo review by Akesh J.
Akesh J.
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"Good services and I am using it the most for sending my important info"

What do you like best?

The quality of services and Support provided. Kudos to the team. :)

What do you dislike?

Only once I received a downtime till now, it would have been great if I would have received a notification for this.

Recommendations to others considering the product

Good and responsive services, with the best Support I have seen.

What business problems are you solving with the product? What benefits have you realized?

Sending OTP and important information with high reliability is what I have seen and that's the best thing about the services.

Plivo review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
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Verified Current User
Review Source

"Saved a great amount of money"

What do you like best?

Plivo connects you with your loved ones. It is providing its services in over 200 countries not that it really matters to everyone but it is effective collectively. I used Plivo when I was on my intern in US. I used friends' phone, their skype credits until I found Plivo. Every other alternative was so expensive.

What do you dislike?

Call quality was upto mark. Call dropped few times but it might be network problem. They are charging some amount of money on incoming calls, which restricted me to receive calls from home and make phone call from my end.

Recommendations to others considering the product

Its has great usability for all the students who are going abroad and wants to save money on communication.

What business problems are you solving with the product? What benefits have you realized?

Used Plivo for over 2 months during my intern. Saved some money.

Plivo review by Brian H.
Brian H.
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Verified Current User
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"Worthwhile experience"

What do you like best?

The interface is easy to use; adding/removing endpoints, etc. Major time-saver.

What do you dislike?

There isn't much to dislike, honestly.

What business problems are you solving with the product? What benefits have you realized?

We're transitioning to full-SIP phone environment primarily for cost savings.

Plivo review by Patrick N.
Patrick N.
Validated Reviewer
Review Source

"Good support system"

What do you like best?

The support team rapidly replied to all my questions

What do you dislike?

The invoice system could be perfected, removing the start of the month payment and implementing the easier 1 number, 1 month system (with possibility of extending the period) that competitors already use.

What business problems are you solving with the product? What benefits have you realized?

Sending and receiving SMS easily, it took only 1 day for me to recode everything passing to Plivo from a competitor

Plivo review by Nitulescu I.
Nitulescu I.
Validated Reviewer
Review Source

"An excellent platform for phone numbers all over the world"

What do you like best?

We have fast access to phone numbers around the world and integration with our call tracking platform.

What do you dislike?

Sometimes the response time of the technical support department is quite high.

What business problems are you solving with the product? What benefits have you realized?

Fast access to phone numbers in any country that we needed to offer our call tracking solution for international customers. Integration with our call tracking platform for detailed and complete reports.

Plivo review by Wei L.
Wei L.
Validated Reviewer
Review Source

"Plivo SMS"

What do you like best?

Easy to understand examples in PHP to help achieving our goals faster.

What do you dislike?

Website shows mixed of legacy and latest versions of API samples. Sometimes it takes awhile to search and find the correct version of the instructions.

What business problems are you solving with the product? What benefits have you realized?

Sending out SMS messages and making automated phone calls using both pre-recorded audio files, as well as the impressive text-to-speech feature.

Plivo review by George S.
George S.
Validated Reviewer
Review Source

"Simply the best platform for building voice and text applications"

What do you like best?

With Plivo it's easy to build a first-class application without breaking the bank. What I like about Plivo?

Easy to integrate - clean API an SDK for different platforms.

Globally ready - two-way SMS and local numbers is 55 countries.

Feature-rich, robust and reliable.

Fantastic customer support.

Honestly, you can't find an offering that can beat Plivo.

What do you dislike?

No negatives so far. We still need to find what we don't like about Plivo.

What business problems are you solving with the product? What benefits have you realized?

Making our product more competitive and appealing.

Plivo review by Molly C.
Molly C.
Validated Reviewer
Review Source

"Some service issues, made it right"

What do you like best?

They were able to address to my concerns upon renewal and make adjustments to fit our company's needs.

What do you dislike?

We had some issues with the service being down. Since, we have strict compliance issues we had to have a back up provider.

What business problems are you solving with the product? What benefits have you realized?

Our software program uses SMS texts to notify sales reps of incoming leads. Plivo allows us to provide these messages without dipping too much into our profit.

Plivo review by Kristen S.
Kristen S.
Validated Reviewer
Verified Current User
Review Source

"Plivo"

What do you like best?

Easy to setup to purchase a new phone number to use with our product.

What do you dislike?

I do not like that phone numbers get whitelisted.

What business problems are you solving with the product? What benefits have you realized?

None.

Plivo review by Executive Sponsor in Entertainment
Executive Sponsor in Entertainment
Validated Reviewer
Verified Current User
Review Source

"Director, Technology Strategy"

What do you like best?

Stability, ease of managing, Customer Service and Support

What do you dislike?

Wish Plivo offered complete IVR solution, including phone exchange in cloud.

Recommendations to others considering the product

Plivo is very customer friendly company. They have amazing support and very easy portal to manage your Telco needs.

What business problems are you solving with the product? What benefits have you realized?

We use Plivo for our IVR and toll free number.

Plivo review by Vishesh B.
Vishesh B.
Validated Reviewer
Verified Current User
Review Source

"Heading into right diretion"

What do you like best?

I really liked their pricing for SMS and outbound calls, which is extremely cheaper than other service providers.

Call quality was more or less good.

What do you dislike?

Calls drop sometimes when you continuously talk for more than 1 hour, which is the area where they need to improve.

Recommendations to others considering the product

Definitely recommend it.

What business problems are you solving with the product? What benefits have you realized?

Using it for communications purpose. Benefits can be seen in terms of money.

Plivo review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"Customer since 2014"

What do you like best?

Plivo has very competitive pricing with minimal downtime with the systems that we currently use.

What do you dislike?

I sometimes wish that the account manager would be a bit more hands-on and get involved with us in order to see if there are other ways that they can help us.

Recommendations to others considering the product

Definitely give them a shot.

What business problems are you solving with the product? What benefits have you realized?

Plivo provides the infrastructure we need in order to quickly spin up IVR / text messaging solutions for our customers. Their API is very convenient. We love that we are able to use Plivo in a way that is transparent to our customers.

Plivo review by Agency in Financial Services
Agency in Financial Services
Validated Reviewer
Verified Current User
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"Plivo Excellent Service"

What do you like best?

Their are very efficient when it comes to response to support tickets.

What do you dislike?

So far nothing as each time l send a request will be responded in a timely manner

Recommendations to others considering the product

Provides timely OTP sms times to our customers

What business problems are you solving with the product? What benefits have you realized?

Sending of One Time Passwords to our customers and prices very affordable yet providing this service

Plivo review by User
User
Validated Reviewer
Review Source

"Plivo is great and helpful"

What do you like best?

We use Plivo as a real-time reminder of any system failure, and it works pretty reliable.

What do you dislike?

Not really any. I think the current features fulfill our need.

Recommendations to others considering the product

Plivo is a good software and satisfies all our business needs. Plivo also has great support: whenever I reach out to them, I get response in a very timely fassion.

What business problems are you solving with the product? What benefits have you realized?

We use Plivo to send out text messages to colleagues whenever there is system failure, and we get timely reminded when there is an issue.

Plivo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Plivo is inexpensive and hands-off. "

What do you like best?

Plivo provides us with a phone number to use, but is very inexpensive and simple.

What do you dislike?

Whenever troubleshooting needs to happen, it seems to go very slowly and fruitlessly for a while.

What business problems are you solving with the product? What benefits have you realized?

We have been able to purchase a phone number from which to text our clients.

Plivo review by Tal G.
Tal G.
Validated Reviewer
Review Source

"Very good experience in the SMS Service."

What do you like best?

The service works great and when I was looking for support I got very fast response.

What do you dislike?

I would like to get some discount for large amount of sms.

What business problems are you solving with the product? What benefits have you realized?

Sending SMS to client and gets the response by sms.

Plivo review by G2 Crowd User in Internet
G2 Crowd User in Internet
Validated Reviewer
Verified Current User
Review Source

"Money Saver"

What do you like best?

Pliov is providing same services as Skype at a much cheaper rates. Sending an SMS is at $0.004 compared to 11.2¢(~$0.1). Call rates are also much cheaper compared to other carriers/skype.

Voice quality is more or less same as skype.

What do you dislike?

Inbound call rates are applicable which is really disappointing. So now I have to use skype for inbound calls and plivo for outgoing and SMS. Inbound call rates have to be cut out.

What business problems are you solving with the product? What benefits have you realized?

Using it for personal uses. Saved a great amount of money.

Plivo review by Ilan H.
Ilan H.
Validated Reviewer
Review Source

"Great product. Simple and easy to use"

What do you like best?

The simple admin panel is great. Getting the first sms to work was super easy.

What do you dislike?

I would love plivo to add a few additional communication api's

What business problems are you solving with the product? What benefits have you realized?

We're using plivo to send sms messages to our customers

Plivo review by Akanksha M.
Akanksha M.
Validated Reviewer
Verified Current User
Review Source

"Good calling and SMS tool in good price"

What do you like best?

It gets the work done at a lower price point than its competitor twilio.

What do you dislike?

The API does need modification in terms of adaptability and adding some important functions

What business problems are you solving with the product? What benefits have you realized?

Sending out communication, mostly SMS, to our clients to reach out to them.

Plivo review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Verified Current User
Review Source

"Cheapest price for MVP product."

What do you like best?

Obviously the Price and SDKs make it very easy to use.

What do you dislike?

Lack some features other companies have outside of the basic features and the documentation can sometimes make you work for it.

What business problems are you solving with the product? What benefits have you realized?

Mass texting to users and teams.

Plivo review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great choice for your telecom needs"

What do you like best?

Plivo is a reliable and strong partner for Nectar Desk. We are getting consistent high quality of calls, timely responses from support team and constant improvements on development side

What do you dislike?

Client portal could be better. We would really enjoy if they add multi-user logins and 2-factor authentication. Would be great if they would add MMS support.

What business problems are you solving with the product? What benefits have you realized?

We use Plivo to power many function in NectarDesk.com software including PSTN termination, sms communication channel etc. Quality of their service is helping us with consistent high quality service for our clients.

Plivo review by Agency
Agency
Validated Reviewer
Verified Current User
Review Source

"No problem on plivo."

What do you like best?

I've rented a local number for own IVR project. Plivo's support really helpful.

What do you dislike?

I did not experienced "dislike" situation. Plivo's services run stable.

Recommendations to others considering the product

Easy to on boarding, rent numbers, crate application.

What business problems are you solving with the product? What benefits have you realized?

IVR

Plivo review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Plivo has become a key component in our success as a business"

What do you like best?

The readiness and attention of the support team

What do you dislike?

We have not had a situation where Plivo has not met our needs

Recommendations to others considering the product

Take time to read the api docs and ask questions if you have questions prior to building the application.

What business problems are you solving with the product? What benefits have you realized?

We provide phone services to for prison inmates

Plivo review by Daniel U.
Daniel U.
Validated Reviewer
Review Source

"Works well in Mexico and Chile"

What do you like best?

API is intuitive and the service works well in general. Customer support is friendly and helpful.

What do you dislike?

Sometimes the caller ID stops working properly and calls appear to be made from another country.

What business problems are you solving with the product? What benefits have you realized?

Connecting grocery shoppers and customers.

Plivo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good voice quality "

What do you like best?

Voice quality is very good never experience any voice disturbance or choppyness

What do you dislike?

Support can be much better ,Sometime it took long time

Recommendations to others considering the product

Every thing is ok .

What business problems are you solving with the product? What benefits have you realized?

VOIP usage

Plivo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Reliable"

What do you like best?

It's really simple to implement the service in your product

What do you dislike?

Sometimes it can take some clicks to get wat you want (logging etc)

What business problems are you solving with the product? What benefits have you realized?

Real-time queue notifications, much faster than e-mail

Plivo review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"I love the simplicity of plivo"

What do you like best?

The truth,

I love the simplicity of plivo, it is not complicated the its competitors.

I had signed up with another competitor first, although it is brand name, it was very complicated to get stuff done.

What do you dislike?

I would like to see each phone number broken down to thier usage

What business problems are you solving with the product? What benefits have you realized?

sending SMS to users which dont have sms access

Plivo review by Consultant
Consultant
Validated Reviewer
Review Source

"Great customer support"

What do you like best?

The assigned personnel are very good with doing prompt follow-up on the issue raised with Sender Id registration. They also kept me in the loop about the progress of the case.

What do you dislike?

Based on our use-case so far, we do not have issues with the Plivo.

What business problems are you solving with the product? What benefits have you realized?

Sender Id registration with international telecom company.

Plivo review by G2 Crowd User in Hospital & Health Care
G2 Crowd User in Hospital & Health Care
Validated Reviewer
Review Source

"Calling and SMS for businesses made easy"

What do you like best?

It is cheaper as compared to other products in the market. Call quality is pretty good. Being open source add to the adaptability of the software. The SMS service is also up to the mark. Pretty much usable for all communications purpose.

What do you dislike?

The stock features available were kind of basic and had to be modified basis use. But since it was open source , that made it easy to do so.

What business problems are you solving with the product? What benefits have you realized?

Calling and SMSing to people to reach out to them. Communications problem solved easily

Plivo review by User
User
Validated Reviewer
Review Source

"Good customer service"

What do you like best?

They gave immediate feedback when I had questions.

What do you dislike?

I couldn't get the number I wanted, the offers for my area (Spain) are limited as there are some legal restrictions in the country.

Recommendations to others considering the product

Good service and affordable product.

What business problems are you solving with the product? What benefits have you realized?

Business phone number. I might consider buying a mobile number in the meantime.

Plivo review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Improving Consistently with Product and Support"

What do you like best?

The product and willingness to improve. The team is constantly improving and open to feedback.

What do you dislike?

Uptime and reliability. Since they are a startup, they have had their downtime and reliability issues in the past. The past few months have been great and if they keep it up, things will be fantastic.

What business problems are you solving with the product? What benefits have you realized?

We use plivo to power the voice portion of our platform.

Plivo review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Easy to build a voice or text app of any complexity"

What do you like best?

Feature-rich service , Good customer service

What do you dislike?

While i was using i found that there was issue of timeout and SMS failure more often and it bugged me

What business problems are you solving with the product? What benefits have you realized?

New to it. Friend recommended for SMS API platform

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