What do you like best?
The functionality of the system is extremely user friendly. Having the ability to create templates, segment the database, send the emails and track the success is well set up. As a novice, I was able to learn the system quickly. The Followup from Shubha has been excellent. She is friendly, and listens to requests.
What do you dislike?
There are always teething issues with new systems. We have had a few template issues over time, but these continue to be worked on and improved.
Recommendations to others considering the product
I you are seeking a complete emailing and social media system that will help track clients and multiple databases then you will be very pleased with Plumb5.
Shubha has been excellent at helping implement changes, and actually suggesting helpful strategies that will enhance success.
What business problems are you solving with the product? What benefits have you realized?
Tracking the marketing to clients and increasing business from existing and new clients.
We have been able to understand where our business is coming from and implement new strategies to increase business in these areas.
We have also implemented strategies to use current website and social media to increase exposure