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Plumb5

4.0
(31)

Plumb5 is a real-time customer life-cycle automation platform with built-in unified intelligence

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Showing 34 Plumb5 reviews
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Plumb5 review by rahim v.
rahim v.
Validated Reviewer
Verified Current User
Review Source

"Plumb5_artificial intelligence redefined"

What do you like best?

Lead Management System, Real Time Engagement are best for us. LMS help us to track the leads comes in for us and to know how effectively is the follow up is done by our sales team. Real Time Engagement app, gives us quality leads.

What do you dislike?

It should be little more user friendly. To use Most of its engagement tools, we required training and have to know little on HTML language.

Recommendations to others considering the product

For good result, we should use P5 effectively.

What business problems are you solving with the product? What benefits have you realized?

We use plumb5 to generate quality leads by engaging website visitors

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Plumb5 review by Ajeesh V.
Ajeesh V.
Validated Reviewer
Review Source

"Segment of One"

What do you like best?

Love the technology, True segment of one platform. Various widgets allow real time engagement with your online customers and their ability to treat them as an individual. This brings in possibilities of executing multiple business use cases using the tool. The best of it is its ability to unify data from various sources and bring it on to one platform. Data is a very key aspect of this product as far as we have seen and some of our customers just loved it.

What do you dislike?

New products take time to spread its wings across the world. Very few people who can use the product wisely. This calls for P5 training and creating a lot more P5 certified partners and subject matter experts.

Recommendations to others considering the product

I would highly recommend this product to others. As a seasoned marketing person having worked on the very first Unity Mail to Lyris to Unica, I see merit in the product and its ability to unify data from various sources to one single platform.

What business problems are you solving with the product? What benefits have you realized?

We have solved multiple problems using the solution. While for a few customers we have solved Lead Management, allocation and quicker time to response, while for others we have integrated with POS and bring on the data under one umbrella and for some we have solved personalised and real time engagement with online users. As a consultant we have advised customers to use this and the client responses has been amazing. This has really helped us provide more value to our customers at a low cost as compared to other products available in the market.

What Marketing Automation solution do you use?

Thanks for letting us know!
Plumb5 review by David P.
David P.
Validated Reviewer
Review Source

"Priority Funding Corporation Review of Plumb5"

What do you like best?

The functionality of the system is extremely user friendly. Having the ability to create templates, segment the database, send the emails and track the success is well set up. As a novice, I was able to learn the system quickly. The Followup from Shubha has been excellent. She is friendly, and listens to requests.

What do you dislike?

There are always teething issues with new systems. We have had a few template issues over time, but these continue to be worked on and improved.

Recommendations to others considering the product

I you are seeking a complete emailing and social media system that will help track clients and multiple databases then you will be very pleased with Plumb5.

Shubha has been excellent at helping implement changes, and actually suggesting helpful strategies that will enhance success.

What business problems are you solving with the product? What benefits have you realized?

Tracking the marketing to clients and increasing business from existing and new clients.

We have been able to understand where our business is coming from and implement new strategies to increase business in these areas.

We have also implemented strategies to use current website and social media to increase exposure

Plumb5 review by Prashanth H.
Prashanth H.
Validated Reviewer
Verified Current User
Review Source

"Invisiblebed.com review of Plumb5"

What do you like best?

Easy of use. All key analytics covered and presented in a visually appealing manner ! Data capactured is accurate too

What do you dislike?

ITs a little challenging to customize as per our requirements although I have not spent much time with the tools

Recommendations to others considering the product

I wish Plumb5 team meet physically or virtually and explained if there are any new features or help us understand current features that might be useful for running our business. In the 3 years that we have been their customer this has not happened. Maybe in the future this will change.

What business problems are you solving with the product? What benefits have you realized?

We are trying to gauge the customer behavior, location and capture customer data and get more sales

Plumb5 review by Sujit J.
Sujit J.
Validated Reviewer
Verified Current User
Review Source

"Great Set of Marketing Automation Features and Well Integrated"

What do you like best?

Plumb5 has very effectively integrated automation that is needed to monitor, manage and report on the various marketing channels that are deployed by marketers today.

What do you dislike?

Plumb5 still has to finetune some of the features like visitor tracking, UI and reporting that will make their platform unbeatable from a perspective of usability as well as value for money.

Recommendations to others considering the product

A perfect platform for you to kickstart your journey with marketing automation for your company. It definitely ensures that you have access to all the feature sets that most of the other expensive global giants offer at obnoxious prices.

What business problems are you solving with the product? What benefits have you realized?

Marketing owns the responsibility to deliver business ROI for the dollars being invested for this it is imperative that you have a marketing automation tool like Plumb5 to help you monitor, manage, measure and report across marketing channels. The platform gives us the confidence of being in control of the value that we plan to deliver to the business.

Plumb5 review by Praveen M.
Praveen M.
Validated Reviewer
Verified Current User
Review Source

"Very professional software assisting me in concept selling ! "

What do you like best?

The accuracy, the speed of the software, the flexibility in adding the parameters and fields required for the day to day work, the technical support and many more...

What do you dislike?

The display page in prospect management page is identifies with emails, ideally the names should have been the first identification column, followed with email address.

What business problems are you solving with the product? What benefits have you realized?

Many to quote, but primarily the follow up of leads and efficiency in converting the lead to business has drastically gone up . The slip and delays of follow up is one of the major problems which is been solved through Plumb5.

Plumb5 review by User in Professional Training & Coaching
User in Professional Training & Coaching
Validated Reviewer
Review Source

"Web Analytics & Web Automation tool"

What do you like best?

Great value for money specially for start ups and mid segment company. Compared to Omniture or Webtrend it covers almost features & Affordable Tool.

Real time web engagement is the feature I like the most because there is high chances of conversion when a lead/repeated lead is contacted in real time and ones web behaviour is right in front of a sales agent.

The tool has other features too like CRM, email marketing, Social look up etc.

When all the data is placed in one system and there is continues flow there is much to analyse data and lot more insights. Plumb5 allows to flow data with all features combined.

What do you dislike?

1. Customized dashboard/report is not possible with all possible filters.

2. Segmentation of data has to be improved specially for emails.

3. Great to see if SMS dashboard works.

What business problems are you solving with the product? What benefits have you realized?

- Lead Nurturing and re-engagement

- ROI

- Data centric 7 structuring

- Understand social behaviour of visitor/potential lead

Plumb5 review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"A comprehensive digital tool "

What do you like best?

The first thing about the tool is its simplicity. Engagement feature is another area which is quite interesting. Integrating with 3rd party websites.

What do you dislike?

The tool is quite rigid in few areas. I would like the tool to give me a combined dashboard view with all possible filters. Generate ROI report for a campaign through various sources.

What business problems are you solving with the product? What benefits have you realized?

Plumb5 being a web based CRM, it becomes easy for us to use it across various locations. The other features which we like are:

- automation of various activities

- Chat integration with our website

- customized and standardized SMS / mail response

Plumb5 review by Pradeep V.
Pradeep V.
Validated Reviewer
Review Source

"PLUMB 5 - your own webanalytics and CRM tool"

What do you like best?

The level of in sight to the available data and complete analysis of KPI - key performing indicators of the business with a flexibility to customize in accordance with the changing parameters. The most exciting is the ERP / CRM built on a web analytical tool which opens up an all new dimension for customer behavior analytics along with social profiling and whole new level of Inbound marketing with lead nurturing tools and techniques, the personalization of the content on the website as per the pre-defined scoring patterns w.r.t specific campaigns are one of the best and unique feature of the tool.

What do you dislike?

The tool is rigid on generating required reports and getting a overview or customized summary seem a bit exhaustive.

What business problems are you solving with the product? What benefits have you realized?

I am able to define an ROI from every campaign and able to identify the key centers which actually makes a difference in our business, the available features of the tool is unique and revolves around customer centerecity which make an actual difference in customer engagement and experience, we have been using the tool from past 3 years and very happy, PLUMB 5 has helped to understand our customers better.

Plumb5 review by Vikram D.
Vikram D.
Validated Reviewer
Verified Current User
Review Source

"Plumb5 - Our top choice."

What do you like best?

Being a start-up media production company, Plumb5 a Customer Acquisition and Retention tool came as a pleasant surprise, when it fit perfectly into the arsenal of our marketing tools necessary to position and boost our services across the online platform with minimal effort. The vast array of features lets us personalize our communication efforts to approach leads, engage them in real time and convert them into long term clients.

What do you dislike?

Nothing as of current date. The evaluation process is in constant progress.

Recommendations to others considering the product

Highly recommend the product, not only for its versatility but also for the Value for money.

What business problems are you solving with the product? What benefits have you realized?

The simplicity with which this tool can be customized to automate our marketing campaigns, personalized responses and define the rules of engagement.

Plumb5 review by Kaveriappa S.
Kaveriappa S.
Validated Reviewer
Review Source

"Plumb 5 - Most friendly, efficient and organised LMS tool"

What do you like best?

Practically built to tackle the most important vertical of Lead Management. Friendly UI and simple reporting formats gives the tool the extra edge. precise information. The analytics generated is sensible and gives you a practical usage patterns.

What do you dislike?

need to login every time.. looking for much more user friendly real time access.

Recommendations to others considering the product

in real estate industry, it is most practical tool available. Smartly Priced and great tool for LMS.

What business problems are you solving with the product? What benefits have you realized?

Website traffic analysis, is most useful.. It has actually helped us plan campaigns for certain specific customer behaviour.

Plumb5 review by Warwick B.
Warwick B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Useful Automation Platform"

What do you like best?

Constant closed loop animation and email/SMS triggers has been effectively used. On the fly interaction and response scoring are also effective as we create auto-segments based on responses

What do you dislike?

A Wizard driven custom report generation can make it easier for our teams.

Recommendations to others considering the product

If you are looking for tools that can help you manage your marketing budgets without compromising on effectiveness, then you should try Plumb5.

What business problems are you solving with the product? What benefits have you realized?

We have hordes of customer data which needs to be structured, communicated and collect responses from them periodically. with Plumb5, we have moved all data and work on a single platform. The big advantage of the platform is automation. N-tier workflows can be enabled for email communication and response generation.

Plumb5 review by Aarav B.
Aarav B.
Validated Reviewer
Verified Current User
Review Source

"Great Tool for Digital Nomads"

What do you like best?

- UI/UX ease of use

- Analytics & reports is a USP

- Very simplified data tagging

- Tracking ROI

- Effective Email/SMS Marketing

What do you dislike?

- Contact validation process needs to improve

- Concern of emails getting caught in SPAM filters

What business problems are you solving with the product? What benefits have you realized?

- Mapping Marketing ROI

- Marketing Tools Automation across various channels

- Consolidated Dashboard for managing & monitoring all marketing channel activities

Plumb5 review by Jegan S.
Jegan S.
Validated Reviewer
Verified Current User
Review Source

"Excellent product that drives blisslogix more sales"

What do you like best?

It 100% automated and understand what my customers are looking for in my website and recommending the needed information's and captures the lead with 0 manual intervention

What do you dislike?

Till now I don't find any issue and I found this is must for any website owners to understand the customer behaviour...

Recommendations to others considering the product

Blisslogix recommends plumb5 to enable your website more intelligent and enable your marketing team more effective

What business problems are you solving with the product? What benefits have you realized?

My website become intelligent

Drip marketing

Chat integration

In depth analytics

Conversion from in known visitors to lead capturing with 0 manual efforts

Plumb5 review by User in Airlines/Aviation
User in Airlines/Aviation
Validated Reviewer
Review Source

"worst product i have ever seen "

What do you like best?

i have been user for this product for 1 year when i was working for real estate company, i trusted this product and have started implementing, i see lot of problems while using the product. no training to use

What do you dislike?

tracking is worst, always mismatch of data, email and SMS goes only inside SPAM

Recommendations to others considering the product

please don't ever consider taking this product. you will have to end up in no results

What business problems are you solving with the product? What benefits have you realized?

nothing, we have not got ROI from any campaigns. have wasted my money

Plumb5 review by Vyoma P.
Vyoma P.
Validated Reviewer
Review Source

"Plumb5 - a refreshing experience in digital analytics"

What do you like best?

Ease of customization

Widget options

Analytics dashboard

What do you dislike?

Absence of a common dashboard to analyze data from multiple websites

Requires bit more of design finesse

Recommendations to others considering the product

Great team and an easy-to-use interface make it a must-try product. Results depend on how well you make use of the benefits it offers. With real-time monitoring & good use of analytics, Plumb5 can add great value to your business

What business problems are you solving with the product? What benefits have you realized?

Customizing messaging on the website depending on visitor's geography: We are now able to inform the visitor about the nearest office from his/her location

Customizing messaging on the website depending on visitor's browsing pattern: We are able to prompt the visitor with relevant messaging, hence increasing chances of lead capture

Plumb5 review by Neethi K.
Neethi K.
Validated Reviewer
Review Source

"Plumb 5 - A comprehensive digital tool "

What do you like best?

1. Analytics Summary

2. Widgets configuration

3. Plumb 5 team

What do you dislike?

Customization of dashboards. Could use a single dashboard to analyze performance of various websites instead of a dashboard for each website. This will most definitely help in comparing performance.

What business problems are you solving with the product? What benefits have you realized?

Tracking web behavior of visitors: Helps in relevant messaging based on user's browsing pattern

Activating the chat forms & customizing the messaging across all the microsites : We are now able to instantly get the customer details and also inform him/her about our office locations

Plumb5 review by Sanjay P.
Sanjay P.
Validated Reviewer
Review Source

"Plumb5 - Digital analytics and More"

What do you like best?

Its versatility to handle multiple types of digital campaigns and its openness to integrate with other systems.

What do you dislike?

Needs a proper user manual. It has many features which are discovered over a period of time. A manual would make this topic more easy

Recommendations to others considering the product

Value for money and a must try

What business problems are you solving with the product? What benefits have you realized?

Managing marketing campaigns. We are using the same to track responses through print advertisement, EDM, PPC, Phone based queries. We are able to track the user across the campaigns and provide a befitting response whenever the user visits our site

Plumb5 review by Administrator in Import and Export
Administrator in Import and Export
Validated Reviewer
Review Source

"Good product with well thought-out features"

What do you like best?

The flexibility with which the product got ingrained with the website for analysis. Information regarding the Visible interfacing with the customer was dependent only on the mail inflows till we decided to utilize the plumb5 website analysis tool. A good analytical tool for re-marketing.

What do you dislike?

The profiling of customer database was not totally clear due to the lack of complete transparence. The analysis could be made easier.

What business problems are you solving with the product? What benefits have you realized?

Benefits realized were that of acknowledging the customer queries on a real time basis.

Plumb5 review by vamsy k.
vamsy k.
Validated Reviewer
Review Source

"Realtime User Understanding & Targeting "

What do you like best?

I like the 92 attributes that are getting tracked and usage of them. We are able to not only display promotions depending upon on the behavior of the user but also collect required information from the user.

And also we like while closing option.

What do you dislike?

Reporting system can be looked at a different level.

What business problems are you solving with the product? What benefits have you realized?

Able to push APP download notification in no time. Upselling and cross selling depending upon the user behavior.

Significant increase in number of APP downloads and conversions.

Plumb5 review by Raju R.
Raju R.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great platform"

What do you like best?

All in one Marketing Automation platform,that works for my small business like a charm.

What do you dislike?

A bit of a learning curve in beginning. some form of Assistant/Wizard would be desirable

What business problems are you solving with the product? What benefits have you realized?

Unknown Visitoes to Leads to Customers.

Plumb5 review by Dominic J.
Dominic J.
Validated Reviewer
Review Source

"Result oriented widget"

What do you like best?

Easy controls that allows precise and detailed customisation that show instant results, which allows live management.

What do you dislike?

The user interface could improve to give customers a better experience

Recommendations to others considering the product

We believe we are getting great value from the product.

What business problems are you solving with the product? What benefits have you realized?

Customised communications to website visitors is seeing a welcome response from them. The analytics gives great insight. Were able to improve leads generated during a particular promotion campaign by upto 10% by using Plumb5

Plumb5 review by Ankit S.
Ankit S.
Validated Reviewer
Review Source

"Real Time Engagement Tool driving More Sales"

What do you like best?

- Real Time Analytics

- Real Time Engagement and Interaction

- Ability to convert more Visitors into prospects

- All Web data at One single dashboard for quick Marketing Decisions.

What do you dislike?

Nothing as such. Custom Reports can be more user friendly.

What business problems are you solving with the product? What benefits have you realized?

- Return on Investments are easy to measure now

- Conversions are more

- Ease of maintaining Customer Data at 1 single dashboard

- Effective Email Marketing

Plumb5 review by Deepak K.
Deepak K.
Validated Reviewer
Review Source

"Tremendous Engagement with real time customer"

What do you like best?

Behaviour of the users, how deep is looking to the website and what actually he is doing. Track down the user in every point and also easily try to engage in the website.

What do you dislike?

Location and place are not telling proper country respective to the IP address.

What business problems are you solving with the product? What benefits have you realized?

Tracking and seeing what user is doing individual and getting idea why user clicking away.

Plumb5 review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Awesome tool for engaging the customers - Plumb5"

What do you like best?

We can keep on engage the customers by finding their behavior on the website.

What do you dislike?

Is not pocket-friendly. The price has to be revised in order that more people can buy and use this.

What business problems are you solving with the product? What benefits have you realized?

Using for selling Healthcare packages & book appointments with doctors. The software helps in interacting with the old & new customers.

Plumb5 review by Karthikeyan M.
Karthikeyan M.
Validated Reviewer
Review Source

"Product is good"

What do you like best?

Web forms, Analytics and Chat is the best one. Particularly chat is best one. we can share our image and other documents to the customer

What do you dislike?

We didn't like Email Campaign. Because email group is very limited(1000) and data validation is bit expensive.

What business problems are you solving with the product? What benefits have you realized?

We have created customised web forms and landing pages forms. It's really interested.

Plumb5 review by Abdul Nissar S.
Abdul Nissar S.
Validated Reviewer
Review Source

"Very Helpful in providing the Data Analytics"

What do you like best?

It was easy to Install on the website. The graphical user interface was user friendly and it provided great reports to analyze the data.

What do you dislike?

Currently it doesn't meet the business requirements of our organization.

What business problems are you solving with the product? What benefits have you realized?

We are trying to understand the type of users visiting our website.

Plumb5 review by Consultant in Hospitality
Consultant in Hospitality
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Good but need to improve in flexibility "

What do you like best?

providing good services and response , Giving suggestions according to the scenarios .

What do you dislike?

need to improve in technology wise according to market trend bases on the competition.

Recommendations to others considering the product

To our GRT jewelry Group

What business problems are you solving with the product? What benefits have you realized?

Promoting GRT brand and their services to reach the market.

Plumb5 review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Good Service "

What do you like best?

In the terms of features, everything is good. I specifically like the custom communication tag lines in the winback form. When I come to customer support, its really awesome. You take up our requirement very seriously and get the works done in few hours.

What do you dislike?

It would be good if we have any automated monthly report generating system rather then sending your request each month for monthly report.

What business problems are you solving with the product? What benefits have you realized?

Giving values to visitors is something new which I experienced here.

Plumb5 review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Very good product"

What do you like best?

Its very convenient to use and has all the tools required.

What do you dislike?

There is nothing that i dislike about the product as it full fills all of our requirement.

What business problems are you solving with the product? What benefits have you realized?

The business problem that we were facing is to keep track of our marketing campaigns. This product has helped us understand the success or drawbacks of our marketing campaign and has given insight on how we can improvise.

Plumb5 review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Marketing Automation and Integration"

What do you like best?

Plumb5 has a lot of tools to help brands monitor, and measure their progress.

What do you dislike?

Unfortunately, we could not use it for too long to comment on that.

What business problems are you solving with the product? What benefits have you realized?

It is a great tool to help any marketer to monitor and measure their ROI.

Plumb5 review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source

"Excited about using Plumb5 to optimize digital marketing efforts"

What do you like best?

- Unified view of the customer

- Ability to engage with the user based on an assortment of behavioral parameters

- Integration of messaging banners, emailers, chat etc in one platform with capability to measure interaction

What do you dislike?

Creating custom reports is not intuitive

What business problems are you solving with the product? What benefits have you realized?

1. Opportunity to increase task conversions on the website

2. Unified view giving insights to improved media planning

Plumb5 review by Executive Sponsor in E-Learning
Executive Sponsor in E-Learning
Validated Reviewer
Review Source

"Good"

What do you like best?

Ability to provide consolidated information - actionable insights.

What do you dislike?

Forms need to be responsive. Also, would be good to make the mailing system a little more robust in terms of features.

Recommendations to others considering the product

Home grown company with a dedicated team and in the right direction. Go for it!

What business problems are you solving with the product? What benefits have you realized?

Engaging with website visitors.

Plumb5 review by Executive Sponsor in Internet
Executive Sponsor in Internet
Validated Reviewer
Review Source

"Marketing automation "

What do you like best?

Analytics and re-marketing functions, A single window for entire marketing analytics. We have not used it fully.

What do you dislike?

Open various tabs for various functions. Need single screen.

It is a slow system, you need to invest in better servers.

What business problems are you solving with the product? What benefits have you realized?

Maarketing Analytics

Kate from G2 Crowd

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