I love this product and use it every day. The thing I love the most is you can literally use Podium for all your communication. Also, I love the fact that as a bonus you can boost your reviews. It is super simple to add users, get the team involved and start taking care of customer needs. The support team is also FANTASTIC and always helpful!
I do wish there were some features that aren't there yet but the development team is working on those and releasing those features soon!
I think it is the best product on the market for customer communication. It is super helpful for offline business to make headway and be competitive online and offline. It DRIVES revenue!
Podium really addresses all interaction needs both internally and externally. They address both sides of the equation when it comes to online interaction with clients. They both make it simple for customers to leave a review and also generate leads through making it easy for customers to get in contact with us through texting.