Podium

(143)
4.8 out of 5 stars

Podium is the industry’s leading online review management platform that helps businesses collect and manage online reviews on sites like Google, Facebook, and many more.

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Showing 143 Podium reviews
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Podium review by <span>Brock B.</span>
Brock B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Best online review & reputation management platform we have experienced!

What do you like best?

The ease of driving good reviews is by far the best thing about this program. If we did not have Podium, we would have very few reviews, especially good reviews on Google or Facebook! it drives reviews daily... And wow! does it have an effect on SEO!!!

What do you dislike?

Wish it could post results on social media. This is one thing I did like about the other programs we have used. There is no way to share good reviews to our social feeds such as Facebook or Twitter, This is a much-needed function... But short of that, it is wonderful!

Recommendations to others considering the product

This is by far the best review aggregator / Online reputation management tool I have seen out there. Very easy to use and it gets results!

What business problems are you solving with the product? What benefits have you realized?

Podium allows us to easily obtain reviews from our happy clients at the point of service and to share their experiences with people looking for our service. Also, the built-in dashboards allow us to properly motivate our employees to compete for reviews volume each month from their clients.

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Podium review by <span>Tim E.</span>
Tim E.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Reputation Management Made Easey

What do you like best?

Podium allows me to manage the online reputation of our businesses an an easy to use platform. Being able to prompted a customer for a review and allowing them to do so while physically still in our stores increases the conversation rate

What do you dislike?

Replies of Facebook reviews can not be done in the Podium platform

Recommendations to others considering the product

Make sure review requests are sent while the customers are still on site

What business problems are you solving with the product? What benefits have you realized?

Podium allows me to manage the online reputation of our businesses an an easy to use platform. Being able to prompted a customer for a review and allowing them to do so while physically still in our stores increases the conversation rate. The vast majority of our customers are very pleased with the customer service and experience they receive, Podium allows them to share that experience with our potential customers.

What Online Reputation Management solution do you use?

Thanks for letting us know!
Podium review by <span>John S.</span>
John S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

We're getting reviews, mostly 5 star, and better engaging with our customers

What do you like best?

Our online presence is improving fairly dramatically in a short period of time. We've always gotten positive feedback from our customers via follow-up phone calls, but that hasn't been public and it largely disappears. Now we've begun to turn that good will into positive online attention and we're hopeful it will lead to more organic search opportunities.

What do you dislike?

The setup process took a long time and was a pain in the ass. They worked hard to take care of it and they refunded me for the time they were working with Service Titan to get set up, so ultimately they resolved it well. I suspect as one of their first Service Titan customers our experience was likely unlike most others, as they were learning how to work with Service Titan.

Recommendations to others considering the product

I'd suggest requesting a short-term period to try out Podium before agreeing to use them longer term in order to determine if they fit your needs. I'm always hesitant to make a long-term commitment right out the gate, and Podium agreed to allow us to try it out without a long-term commitment. Anyone who is unwilling to do so, in my mind, isn't confident in their product.

What business problems are you solving with the product? What benefits have you realized?

We've always done good work, but it was a well-kept secret. Our customers would be happy, but nobody would hear it. We believe Podium is helping lend credibility to our business by strengthening our online positioning in organic searches and making potential customers more likely to call us without pay-per-click advertising costs. We won't know until we have a larger sample size, but the early results are encouraging.

Podium review by <span>River R.</span>
River R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

podium is excellent

What do you like best?

i love how you can track the invites, people who have clicked on the review link and credited reviews. i love how the reports are done in real time. i also love how you can use podium as a way to text your clients

What do you dislike?

i couldnt find any program better than podium for keeping track of reviews online.

Recommendations to others considering the product

podium is the way to go if you want to keep up with the reviews left online. this is super easy to use. it took me less than an hour to fully understand and use this program without any training beforehand

What business problems are you solving with the product? What benefits have you realized?

we are able to text our clients that prefer the texting option. we are also able to reply to reviews left online right through podium

Podium review by <span>Katrina G.</span>
Katrina G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Excellent Tool to Help Staff Ask for Reviews

What do you like best?

I like how simple the process is for our sales staff to send these review requests to customers and how simple the process is for customers to leave us a review. Saydie specifically has been excellent to work with through the on-boarding process. She always answers my questions in a timely manner and helps through thorough explanations and problem solving.

What do you dislike?

It's disappointing that Yelp can not be one of the options for customers to leave their review via the Podium link, although I know this is a Yelp rule and nothing in Podium's control.

What business problems are you solving with the product? What benefits have you realized?

Podium is a great tool to ask customers for reviews. It provides a better response rate since it's easier for customers. Thus far we have seen an increase in the number of reviews we're receiving.

Podium review by <span>Max P.</span>
Max P.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Game Changing for our business

What do you like best?

It is by far the easiest program to train a workforce and easy to use for the front end user.

What do you dislike?

Not sure if it is a dislike since I know the program is evolving. I would like to to be able to cross post and have more options of where to post. Personally, my business needs more reviews on Yelp but we are getting a ton on Google.

Recommendations to others considering the product

Game changing. Our company received 300 reviews in 5 years and about 160 in less than two months.

What business problems are you solving with the product? What benefits have you realized?

We have immediate feedback that we can connect with our customer and see what we can do to improve. Podium allows us real time reviews as well. Most customer give us a review before they even leave our stores. Also, allows us to better understand our customer experience from the store level and sales person level.

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* We monitor all Podium reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.