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Polaris ILS

3.5
(11 reviews)

The Polaris ILS is designed to provide a scalable software solution with powerful staff tools and an intuitive experience for patrons.

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Polaris ILS Reviews

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Showing 11 Polaris ILS reviews
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Polaris ILS review by Caitlin S.
Caitlin S.
Validated Reviewer
Review Source

"Love Polaris"

What do you like best?

My favorite feature about Polaris is that it lets you search by various identifiers. For example, you can search a book by author, barcode, or title. You can also search people by both their first and last names.

What do you dislike?

I wish it contained a spell check or some way to catch phrases that are similiar. For example, if I was looking for a book called "I Am a Champion" but it's actually called "I Am a Winner" I wish that it would come up in the search terms. Sometimes I don't know the exact title of the book I'm looking for, and this makes it difficult.

Recommendations to others considering the product

Please consider putting a spell check or exproximate phrase in your search bars. Something like google uses.

What business problems are you solving with the product? What benefits have you realized?

Polaris makes it easy to notify patrons of overdue books and to put books on hold for patrons.

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Polaris ILS review by User in Libraries
User in Libraries
Validated Reviewer
Review Source

"Polaris is a good ILS"

What do you like best?

I liked how specific you could be with your search. You can limit by branch, collection, whether the item is in the library or not. When you do a keyword search you can limit it a lot, by all results featuring this word or omitting a certain word. Very helpful in that way. When results show up it is very clear whether the item is available and where it is located.

What do you dislike?

Having all these search options meant that there was too many ways to do one thing. You could try to do the same thing five different ways and come up with different search results each time. Some ways were inefficient as well. Also if you leave an "s" off of a word for example, searching for books about airplanes vs. airplane will yield very different results. I disliked the public side of the catalog. I found it hard to use and customers often would be unable to find what they were looking for.

Recommendations to others considering the product

It is a good product, not the best ILS, but better than others. Very good for specific searches. Not that great for patrons. Searches on the patron side yield unrelated items even if you are very specific on what you limit your search by.

What business problems are you solving with the product? What benefits have you realized?

Working with public to help them locate catalog items, patron records- fines etc.

What Library Management solution do you use?

Thanks for letting us know!
Polaris ILS review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Takes a bit to learn"

What do you like best?

Once you learn how to use the program, some things, such as cataloging and creating new records, is pretty simple. Also, the bulk mode for checking items in is pretty useful.

What do you dislike?

Even after having used Polaris for 3 1/2 years, I still sometimes have a difficult time finding information or figuring out how to do or search things. It's not a very intuitive program.

What business problems are you solving with the product? What benefits have you realized?

We are able to put items into record sets to save time with cataloging and changing item statuses.

Polaris ILS review by User in Libraries
User in Libraries
Validated Reviewer
Review Source

"Intuitive and friendly. "

What do you like best?

It’s very user friendly for librarians. I find it easier than most ILS programs. Specific reasons why I would suggest it is because they are running LEAP through POLARIS which allows the system to be browser based. This gives librarians an opportunity to be able to take this with them when doing outreach.

What do you dislike?

Sometimes there are glitches — it’s by far not a perfect ILS. Sometimes searching for what you want can be a hassle.

What business problems are you solving with the product? What benefits have you realized?

It’s great for organizing meta data on various materials. There are a lot of categories for the vast array of things out library distributes.

Polaris ILS review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"Fairly easy software to use"

What do you like best?

Quick key functions to pull up most used features and ability to quickly switch through them.

What do you dislike?

Polaris would at times crash or boot me out of the system without logging me off. It would also allow my user credentials to be enter into 2 separate terminals that led to some discrepancies on my end of night count out. The 3 step log out was a little bogged down.

What business problems are you solving with the product? What benefits have you realized?

Polaris is set up to be very user friendly allowing for even new employees to offer quick and effiecent customer service.

Polaris ILS review by Jason R.
Jason R.
Validated Reviewer
Review Source

"Polaris ILS review"

What do you like best?

The item check-in system is very easy to use.

What do you dislike?

The Polaris system would have a myriad of crashes.

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

Polaris has made it very simple to keep track of every patron's account information.

Polaris ILS review by Rachel E. T.
Rachel E. T.
Validated Reviewer
Review Source

"Circulation assistant "

What do you like best?

Easy to put multiple holds on.

Easy to utilize the patron record information.

What do you dislike?

How particular the search terms need to be

What business problems are you solving with the product? What benefits have you realized?

-

Polaris ILS review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"Polaris ILS"

What do you like best?

It's widely used in the public library setting and they have offices located nearby. It's always been easy to get in touch with someone locally for assistance with the ILS.

What do you dislike?

I dislike the number of upgrades it requires.

What business problems are you solving with the product? What benefits have you realized?

The Polaris ILS helps with almost all system administrative tasks, as well as circulation. It offers benefits such as clear reports for determining collection development.

Polaris ILS review by User
User
Validated Reviewer
Review Source

"Polaris ILS is fantastic even for beginners"

What do you like best?

I love how easy it is to jump into or teach new hires how to use it

What do you dislike?

I wish there was another level of personaliztion that could be tailored to each branches needs.

Recommendations to others considering the product

If you need a way to centralize library info into one system this is for you

What business problems are you solving with the product? What benefits have you realized?

Allows libraries to centralize patron info

Polaris ILS review by User in Libraries
User in Libraries
Validated Reviewer
Review Source

"Finicky program"

What do you like best?

Has the ability to do a lot, tons of options of sorting, configuring, and adding items.

What do you dislike?

Slow as molasses, requires a lot of hand over hand step by step.

What business problems are you solving with the product? What benefits have you realized?

Tracking thousands of items over multiple branches.

Polaris ILS review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Polaris Review"

What do you like best?

Polaris is very easy to use for registrations.

What do you dislike?

Polaris can be complicated when switching between librarian and circulation modes.

What business problems are you solving with the product? What benefits have you realized?

Polaris is has helped us with registering patrons and new material types.

Kate from G2 Crowd

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* We monitor all Polaris ILS reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.