What do you like best?
No words exist to adequately explain how infinitely helpful it has been to have our policies and procedures in the palms of our employees hands. The ease of use makes this a highly powerful tool that is only limited by your creativity in how to use it.
What do you dislike?
Reporting is somewhat limited, in my opinion. I really haven't found anything that I couldn't find a work around for, or anything that simply modifying how "things have always been done" to fit a better model of best practices didn't solve.
Some of the safety features that are built in to maintain audit trails and preserve integrity can be frustrating, despite the fact that they make sense. The one thing that I have absolutely disliked is that I cannot remove a user's signature from a policy if we require them to review and re-sign it for any reason. I either had to create a new version of the document (thus requiring EVERYONE to re-sign) or I had to archive and recreate the user. Also not practical. This is something I wish there were a more practical solution to solve.
What business problems are you solving with the product? What benefits have you realized?
We have been able to completely modify how we disseminate information with a huge increase in efficiency and effectiveness. As an administrator, the ability to track certificates, training, and a wide variety of other documents has given us a single-spot repository that can be accessed from anywhere. No longer do we have to chase paper documents in filing cabinets or ask various offices to chase things down.