PowerReviews

PowerReviews

4.2
(60)
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PowerReviews works with more than 1,000 global brands and retailers to deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. PowerReviews unifies and amplifies the voice of the consumer throughout their journey, across all channels to help consumers make better purchase decisions and to help businesses drive conversion and improve products and services. Ratings and reviews are essential for consumers as they search and shop online and in-store, driving traffic on more than 5,000 websites, creating actionable insights to improve products and services, increasing conversion, and growing online site-wide sales. The Open Network reaches more than one billion in-market shoppers every month, giving retailers and brands the power to reach shoppers wherever they are. For more information, visit www.powerreviews.com.

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PowerReviews review by Christopher L.
Christopher L.
Validated Reviewer
Verified Current User
Review Source

"Constantly Evolving and Adapting"

What do you like best?

The thing we like most about Power Reviews is that they are constantly improving their product based on real customer and market feedback.

What do you dislike?

There isn't much I don't like about Power Reviews. The only downside I have encountered is when I'm implementing new features, it's sometimes hard to go back and forth between our site support team (offshore) and the Power Reviews team. I think we've improved that process quite a bit though.

Recommendations to others considering the product

If you experience any issues, don't sit and try to figure it out on your own. This will only cause frustration. The support team rocks, just ask questions!

What business problems are you solving with the product? What benefits have you realized?

We will always have issues with product credibility for new products. Something we love about Power Reviews is the new skin for the reviews display. After doing some user testing, we have discovered that the new look has helped draw the consumer to our products much more quickly. Their confidence is boosted when deciding to purchase a product.

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PowerReviews review by Nathan H.
Nathan H.
Validated Reviewer
Verified Current User
Review Source

"PowerReviews has changed the way we do our business"

What do you like best?

PowerReviews ensures that most browsers are turned into potential buyers since it delivers network and software products that generate useful reviews in the form of information that significantly influence the buyers.

It also ensures that customers are able to access these reviews in various ways including snapshot from direct comparison. This software also comprises of a wide range of features and tools that take into consideration accuracy, customer opinions, moderation, and ultimately Google ranking.

Through the utilization of its reviews and ratings, it ensures that clients are able to find you and what you are selling. Innovative retailers and brands are also able to significantly improve their operations, goods, and services.

What do you dislike?

PowerReviews comes with no major flaws but just a few issues some of which are; it is a sophisticated technique that is on the rise so not many people know how to use it or even accept it.

It is expensive and also negative review can lead to reduced sales or collapse of the business.

Recommendations to others considering the product

It is generally reliable due to its accuracy, innovation, and moderation.

What business problems are you solving with the product? What benefits have you realized?

We are using this tool to accurately market our products and services and that has changed the business environment in a big way. It ensures that correct information is provided with respect to the products and also that customer questions are dealt with in time thereby improving sales and improving customer relations.

It has helped us in increasing the level of sales, increase in buyer’s confidence, and a potential increase in organic traffic.

What Product Reviews solution do you use?

Thanks for letting us know!
PowerReviews review by Internal Consultant in Retail
Internal Consultant in Retail
Validated Reviewer
Verified Current User
Review Source

"PowerReviews gets the job done with passion and drive"

What do you like best?

What I like best about PowerReviews is the employee's work ethic. The Customer Success Director that we work with, is always attentive, reliable, and very easy to work with. When when we met other employees from PR, they all have the same amount of drive and passion. Overall, their work ethic and culture over at Power Reviews is what makes them a one of a kind company!

What do you dislike?

What I dislike about PowerReviews is more on the technical side - bad syndication relationships. That is the only thing I can think of because PowerReviews' employees never leave things unresolved with Abt.

What business problems are you solving with the product? What benefits have you realized?

There aren't many problems that I face when working with PowerReviews. There are bad syndication relationships, and minor CSS issues that we can fix. Although something that we did benefit from was, while we were resolving any issues, customer success directors always find a resolution and share their insights on how we can avoid the problem from coming up again or what other retailers did (without disclosing who they were) and what worked for them.

PowerReviews review by Suman R.
Suman R.
Validated Reviewer
Verified Current User
Review Source

"Excellent product to get reviews from your customers"

What do you like best?

PowerReviews offers me view a complete end to end Review snapshot which contains the summary of all the advantages/pros, disadvantages/cons and our product’s best usage. It has a powerful feature called Review Accelerator which helps me to reach out to my clients and users asking them to write an honest review about our product and services. This comes in pretty handy to understand the actual needs and expectations of the clients while using our product.

Before asking the users/clients to review, it allows me to customize the questions to be asked to the clients and get answers from multiple resources. Setting up a virtual FAQ is also possible and finally I can verify the answers/responses by filtering with expert moderation.

What do you dislike?

Its biggest disadvantage is that it doesn’t offer a free trial so that you can test out the services before actually paying for the Premium account. Also it is best suited only for Mid-size and Enterprise business organizations. It doesn’t fit the needs of Small businesses or Freelancers.

Recommendations to others considering the product

Reviews are a must for competing with other alternatives to your Product and PowerReviews makes it simple to analyze your product market and reach out to your customers. So, a thumbs up from my side for using PowerReviews.

What business problems are you solving with the product? What benefits have you realized?

After using PowerReviews for quite a long time now, I can say that its dashboard has allowed me to change and implement my product’s features as per client’s expectations. Users can now provide updates and reviews on Social Media websites like Facebook and Twitter and I can comment/tweet about their queries or suggestions. Now our team can recognize and have an accurate analysis about the products.

PowerReviews review by Asim A.
Asim A.
Validated Reviewer
Verified Current User
Review Source

"PowerReviews helps in getting honest feedback "

What do you like best?

I really like PowerReviews because of the fact that it shows me the real insights about what the client thinks when it comes to getting feedback from them regarding the services and their experience on working with us. It helps in getting valuable and honest feedback from them to improve our services.

It's User interface helps in highlighting the relevant concerns from the users for a particular product in a very easy manner. This has helped in increasing our global market online and reaching to a wider range of users.

What do you dislike?

Although it proves out to be a very useful product for us, one thing which I feel missing in PowerReviews I the ability to integrate it with Bing Shopping. It would be am extra bonus if it had that feature as well. Managing the data is also a little tough task here. Rest everything is upto my expectations.

Recommendations to others considering the product

It's a very simple product to manage your product reviews online to reach out to a larger audience. Also the support team is very helpful and completely covers everything from their side to suit your needs.

What business problems are you solving with the product? What benefits have you realized?

Since our main aim was to get honest feedback from the users and customers, PowerReviews have been very beneficial in making this job easy for us.

We have been gaining the trust of our customers through it's valuable reviews. This automation was worked out very well from their team with a cost effective budget.

PowerReviews review by Kylee K.
Kylee K.
Validated Reviewer
Review Source

"Great!"

What do you like best?

PowerReviews provides great customer service and allows our business to get feedback on our product as well as boosting customer engagement.

What do you dislike?

There is not much I dislike, if anything. PowerReviews provides great webinars as well as monthly call with our CSM to ensure we are on track with everything we need.

Recommendations to others considering the product

PowerReviews can add great value to your site. Your customers will better engage with your product and your site will gain more SEO value especially with the addition of their question and answer services. We also have constant contact with our customer success manager and if we ever have any problems, the support team is quick to respond.

What business problems are you solving with the product? What benefits have you realized?

We are solving many SEO issues with PowerReviews' social Q&A that will allow our customers to ask us questions. We have not yet got it on our site yet but are excited about the possibilities.

PowerReviews review by Florentin S.
Florentin S.
Validated Reviewer
Verified Current User
Review Source

"Great product and seller review platform"

What do you like best?

The end user experience for the product review engine is great. Looks great on both desktop and mobile and is fairly user friendly. Their integration team for the enterprise level plan was quite helpful through the process and got us up and running in the estimated time frame.

What do you dislike?

The PowerReviews dashboard definitely needs some improvement but they have been addressing that in recent months so it may not be as big of an issue any longer.

What business problems are you solving with the product? What benefits have you realized?

We were looking for a review platform that was able to syndicate both product and seller reviews on other websites. PowerReviews was able to do this for us at a great price compared to their competitors and their service turned out to be great as well.

PowerReviews review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"Helpful tool for Review Management"

What do you like best?

The ability to filter reports and isolate different kinds of reviews is very helpful in looking at different aspects for the business. For example: how many people are complaining about customer service, the product, the website itself, or even the payment methods? It's easy to look at old the bad reviews and categorize and decide how to move forward with the valuable information that customers provide.

What do you dislike?

The interface is not very intuitive and it's hard to learn the platform without being walked through the dashboard.

What business problems are you solving with the product? What benefits have you realized?

We are currently using power reviews to moderate reviews and syndicate reviews across different retailers. Benefits we have seen include more am[ple product display pages because of reviews being populated across different platforms. They don't look empty just because a product is new to a retailers website and already has existing reviews.

PowerReviews review by Travis H.
Travis H.
Validated Reviewer
Verified Current User
Review Source

"Great way to get insight of existing and potential customers!"

What do you like best?

I like it for what it is. It helps me get a better understanding of what my existing, potential and ex customers think about the product / services in a non-threatening way to them and us. Because we know that people are far more likely to be more honest when not face to face, this is a great way to get honest feedback.

What do you dislike?

I feel that organizing the data is a bit more complicated than it should be. Very simple to setup but not liking how i have to manage the data.

Recommendations to others considering the product

Great product!! Keep it up. Can't wait to see what changes you make! It is kind of weird to be taking a survey about a survey company in a different survey setting. But hey, you have to do what you have to do!

What business problems are you solving with the product? What benefits have you realized?

Wanted and needed honestly opinions from customers and potential customers and this provided us with a great solution to help customize our business to better suit our target audience.

PowerReviews review by Ken A.
Ken A.
Validated Reviewer
Review Source

"PowerReviews iS GREAT!"

What do you like best?

The ability to harvest feedback from real users. The best way to interact is to understand what how consumers feel about the product/service they own. There is an option for our product/service specialist to interact with the consumer as well.

What do you dislike?

there are times the data does not match up properly. Need to find more ways to match reviews with product.

Recommendations to others considering the product

Use power reviews to connect with your visitors on a different level.

What business problems are you solving with the product? What benefits have you realized?

Marketing through reviews. Being able to determine if the product is a correct fit with our audience. If the product does not exceed the forecast of performance, it lets us know it is not a correct fit. this also improves our relationship with consumers. we are able to assist the less than satisfactory reviews personally as well.

PowerReviews review by Kelly S.
Kelly S.
Validated Reviewer
Verified Current User
Review Source

"Positive impact on sales"

What do you like best?

Product reviews are a sure way to convert more prospects. In that sense PowerReviews as been instrumental in boosting our online sales.

What do you dislike?

Lack of flexibility around product reviews. For example, I wanted to generate a page with all our reviews. Basically an aggregated list of all product reviews in one place. That was virtually impossible without significant development work on PowerReviews's end and additional cost for us.

Also, the lack of a tight integration with Google to syndicate the reviews to Google Shopping or Google Trusted Stores is frustrating compared to their competitors. There is no integration with Bing Shopping either, which has prevented us from getting seller ratings in BingAds. We got seller ratings in Google via GTS.

The pace of innovation is pretty slow at PowerReviews. They have not brought forth new meaningful tools to the table in years whereas the competition is innovating with better social media integration for example.

What business problems are you solving with the product? What benefits have you realized?

Positively build trust in the brand and products available for sale to our audience.

PowerReviews review by Samantha C.
Samantha C.
Validated Reviewer
Verified Current User
Review Source

"Easy to use and efficient"

What do you like best?

Setup team was great to work with and were very accommodating to our needs

What do you dislike?

Moderation not always 100% efficient. We don't always get things that are flagged for review that should be. Often they'll just get accepted without our input.

Recommendations to others considering the product

Don't be afraid to ask for customization - the setup team is very accommodating although some things are just simply not possible

What business problems are you solving with the product? What benefits have you realized?

Biggest benefit is increased online presence for our products and our dealers (who are set up as a product but their businesses also reap benefits)

PowerReviews review by User
User
Validated Reviewer
Review Source

"Power Reviews-So Far So Good"

What do you like best?

We have seen a little more traffic to our site.

What do you dislike?

I wish we would have a higher flow of traffic.

Recommendations to others considering the product

I think this is a great system for anyone looking to get hooked up with Google and have a better search engine and have great SEO findings. So far, we have really enjoyed using this. The other good thing is that you can optimize consumer insights for many different industries. We have been exploring different avenues for our packaged goods and we have found some of the research to be quite interesting. Also, we have realized we need to do some more research and PowerReviews has been able to help us identify some other needs we were not aware of in different markets. Even though we don't have a review part of our site, we realize that this is a need as well. This has been good for people asking question on our commerce websites that we advertise on. Also, we determined that we needed to have better insights and better development and verbiage on our products. (Again, something that was determined through the program) This is reduced the amount of questions...not by much, but some. Again it's a learning processes for all of us.

What business problems are you solving with the product? What benefits have you realized?

Our problem is trying to get synced with SEO with Google. We have seen a lift in traffic, which is good. We have not had it too long, but seeing some small results.

PowerReviews review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Great review platform"

What do you like best?

PowerReviews has been with our company for years, always providing good customer service for our team and our needs. They're willing to help and reach out whenever we have a problem.

What do you dislike?

The dashboard for PowerReviews is not very user friendly. Going into the dashboard for the first time was very overwhelming and hard to navigate.

Recommendations to others considering the product

Very good customer service, good analytics and review capabilities for our customers.

What business problems are you solving with the product? What benefits have you realized?

With our sites, we just released a brand new site that we didn't want to have included with our other brands of sites. PowerReviews was able to create a new repository for the new site with no ties to our other brands, and everything went through seamlessly.

PowerReviews review by Melissa A.
Melissa A.
Validated Reviewer
Verified Current User
Review Source

"Power Reviews - Happy Customer Review"

What do you like best?

Account management is very helpful and excited about the tool. They provide detailed business reviews and suggestions for leveraging the tool to it's highest capabilities.

What do you dislike?

Nothing at the fault of Power Reviews. They have been very helpful. We've had some internal restraints that have prevented us from leveraging the full suite of available tools; hoping that changes soon!

What business problems are you solving with the product? What benefits have you realized?

Power Reviews helps us provide our customers with social proof by providing a platform for leaving reviews.

PowerReviews review by Executive Sponsor in Retail
Executive Sponsor in Retail
Validated Reviewer
Verified Current User
Review Source

"Quality product with many helpful ancillary features"

What do you like best?

Consistent feature updates

Quick support response

Reps are attentive

UI is intuitive

Moderation is simple

What do you dislike?

Reporting in the dashboard can be slow when pulling larger reports

Support portal has a couple unnecessary questions when filling out a ticket

What business problems are you solving with the product? What benefits have you realized?

We respond to every customer review, so we need a moderation system that is robust and easy to use. Additionally, we like to have our customer seller ratings information in the same location so that they can be quickly handled as well. Our product is nearly all designed and manufactured in house, so reviews on quality/fit issues need to be managed constantly - this tool gives us a good opportunity to do this in a simple UI.

PowerReviews review by Administrator
Administrator
Validated Reviewer
Review Source

"Getting better all the time"

What do you like best?

The new UI on the reviews reports dashboard has worked out rather nicely. And the new mobile friendly WAR form has increased our review conversion dramatically from where we were. Overall, reporting has been a lot easier with the new improvements.

What do you dislike?

I would prefer to have the option to select dates in the lookup - because I report TY vs LY and it would make it a lot easier to select date range. I would like the reviews format in the tool to be updated and a little more user friendly - for example: writing merchant responses work flow is now a matter of writing them elsewhere and copy and pasting because editing in the tiny box is next to impossible. I would want to be able to select reviews to later export to send to our CS team for customer contact/resolutions. This kind of dialogue or portal between reviews and customer service is one that needs the most improvement.

What business problems are you solving with the product? What benefits have you realized?

It allows us to address product issues, identify product shipment mishaps (wrong color, size etc) that we have missed and also allows us to understand how much customers love certain product assortments.

PowerReviews review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"PowerReviews helps us to syndicate reviews across the web. "

What do you like best?

PowerReivews is simple to use and navigate around in the application.

Their customer success team is usually very helpful and can provide the answers to most questions in a timely manner.

There are also different tiers of administration level, so you can create a hierarchical review process. There are options to escalate problems that come up when needed.

What do you dislike?

The interface could be a little prettier. For such a big service, it looks kind of dull. This is especially true if you spend a lot of time in the application.

It would be nice to have different streams or workflows to manage the review process.

Recommendations to others considering the product

If you have a solid e-commerce plan in place, this tool might be a little simple for you. It does a good job with what it is meant to do.

What business problems are you solving with the product? What benefits have you realized?

We needed a way to get more reviews to our own e-commerce sites. PowerReviews allows us to use reviews that were left on retailers sites on our own. Reviews are a key determinant for customers making decisions. So it is important they see a lot of good reviews.

PowerReviews review by Janet C.
Janet C.
Validated Reviewer
Verified Current User
Review Source

"Software Engineer/Analyst"

What do you like best?

It was easy to integrate power reviews into our website. It provides easy to read reviews for our customers. It is also easy to review our products.

What do you dislike?

For popular styles, the length of the reviews can be overwhelming.

What business problems are you solving with the product? What benefits have you realized?

Allows our customers to see what other customers think of the product. Allows our merchandisers the ability to see which styles are defective and should not be reordered.

PowerReviews review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Very clean, robust solution"

What do you like best?

I enjoy how simple and elegant the end-user interface can appear, with highlights to the most relevant compliments and concerns for a product at a glance. Reporting is adequate and getting better. The flexibility of the platform and the accessibility of its data are both impressive.

What do you dislike?

Sometimes a simple implementation can pigeonhole answers or nudge input towards both positive and negative extremes, making it seem less balanced or sincere to third parties. Internal communication channels could use some tweaking and development.

Recommendations to others considering the product

It has the potential to be a very powerful tool that meets your needs, provided you know what those needs are. The more you can narrow in on and pinpoint the specific requirements you're looking to satisfy before embracing this as a solution, the better this platform will be at exceeding your expectations.

What business problems are you solving with the product? What benefits have you realized?

For displaying customer reviews of products in a way that is accessible and malleable for each user's needs, this has proven to be a great, flexible platform.

PowerReviews review by Larisa C.
Larisa C.
Validated Reviewer
Verified Current User
Review Source

"Easiest transition ever"

What do you like best?

Loved working with Power Reviews during our transition to their platform. It was almost effortless and they are super quick to respond to any inquiries we have and any questions we might have.

What do you dislike?

Their reporting tool is still a bit clunky, but in the time that we've been with them, they have made AWESOME updates.

What business problems are you solving with the product? What benefits have you realized?

Collecting reviews for multiple sites. Increased reviews.

PowerReviews review by Julie H.
Julie H.
Validated Reviewer
Verified Current User
Review Source

"Helpful, knowledgable team"

What do you like best?

Service from the client success team has been great. The team is always available to answer questions and help generate ideas for gathering more reviews.

What do you dislike?

The moderation tool for images could be improved. Right now, you must submit a support ticket to have an image removed from your site.

What business problems are you solving with the product? What benefits have you realized?

PowerReviews has helped up add user-generated content to our website in a professional, controlled manner.

PowerReviews review by Jerome C.
Jerome C.
Validated Reviewer
Verified Current User
Review Source

"Review Management Made Easy"

What do you like best?

PowerReviews moderation services saves us hundreds of hours each year. They check new reviews to make sure they are actually product reviews before publishing them to our feed. If a consumer comments about service, or product safety, the moderation team alerts us for further investigation and consumer follow up.

What do you dislike?

I wouldn't say I dislike it, but I find the review moderation dashboard / interface to be a bit cumbersome. We've been using Power Reviews almost as long as they've been in business and the admin dashboard functionality hasn't really changed much over the years. The good news is that they continue to polish the consumer facing UI to make that more user friendly. It would be good if they took some of their consumer facing UX talent and put it to work for the admin UI.

Recommendations to others considering the product

I highly recommend PowerReviews to anyone looking for a review solution.

What business problems are you solving with the product? What benefits have you realized?

We host over 1000 websites in the cycling specialty retail industry. Our clients license our product catalog and make it possible for their local customers to enjoy a rich shopping experience on their favorite local retailer's website. Consumer reviews are a big part of online shopping. The challenge for our clients is that most of them reach a relatively small audience when compared to larger national chains or online only businesses. It's very difficult for small retailers to collect enough product reviews to make it worthwhile for the consumer. With PowerReviews we can syndicate product reviews across all retailers on our platform. A review for a specific product on a retail website in CA is shared across all retailers in our system who are displaying that same product. Further, PowerReviews makes it possible for us to display product reviews from brand websites and publish them on the retailer's website. A review posted on www.trekbikes.com can display on all local Trek retailer websites who carry that same product. The benefit for us is more local consumers choosing buy products from the local retailers.

PowerReviews review by Abigale W.
Abigale W.
Validated Reviewer
Review Source

"PowerReviews Review"

What do you like best?

PowerReviews always has online seminars that you can take to better your knowledge and use of their website. It's very helpful!

What do you dislike?

There isn't much that I dislike about PowerReviews but I do get a lot of emails from them and it would be nice to cut that down.

Recommendations to others considering the product

Take the webinars, they are very helpful!

What business problems are you solving with the product? What benefits have you realized?

I am able to see what customers are saying about our products and relay the information to our Product Development Team for future designs. It benefits everyone by creating more consumer friendly products.

PowerReviews review by Will T.
Will T.
Validated Reviewer
Review Source

"PowerReviews is a great product that allows us to gather customer related questions and answer them "

What do you like best?

This a great product that allows us to unify the customer feedback experience and expand upon their needs. This will allow us to generate business insight to improve the user end experience of our products and improve the interaction with our customers.

What do you dislike?

We wish the customer review base was greater. More reviews allows us to better improve our products to meet our customer's needs and help them to improve their experience of our product. The baseline or reviews isn't as great as we would have like.

What business problems are you solving with the product? What benefits have you realized?

These days a lot of what a customer wants is reviews of products prior to purchasing. With PowerReviews we are able to get our products reviewed and answer any customer related questions. It's a great asset in gathering sales and helping to improve products based off negative or positive reviews.

PowerReviews review by User in Mechanical or Industrial Engineering
User in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"PowerReviews turn a "good product" into a great product by increasing conversions"

What do you like best?

With PowerReviews, we know where to post reviews, how to summarise them and how to display them so that it has the maximum positive impact on our customers.

What do you dislike?

Would be wonderful if they can get reviews from offline. It would help us bring more users to purchase online. Pricing is decent. Support can be improved

Recommendations to others considering the product

If you are facing troubles managing your customer reviews, PowerReviews is the product to use!

What business problems are you solving with the product? What benefits have you realized?

We built a good product but were not getting expected sales. Conversions was clearly the problem. One thing PowerReviews did was to gain customer trust by showcasing reviews in a very good way. After we implemented their product, we saw an increase in conversions after our product page. Also, they help us get more reviews to existing products.

PowerReviews review by Selene G.
Selene G.
Validated Reviewer
Verified Current User
Review Source

"Rock Star Service!"

What do you like best?

The customer service. Whenever I need anything my rep is available or customer service is available.

What do you dislike?

Ummmm...I wish you had BV retailers under your umbrella.

Recommendations to others considering the product

The service is amazing. You won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

Review syndication. We've increased our average rating across all retailers while beefing up our product review counts.

PowerReviews review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"Good customer service, flexible solution, best UI"

What do you like best?

I like how easy it is to work with the company. A great product is only good as long as its working well and since technology has problems (by its nature), it counts for a lot when a company has great account management and support. PR has both.

What do you dislike?

I've not encountered anything that I dislike about Power Reviews. It has bugs from time to time, but that's expected. They always respond quickly.

Recommendations to others considering the product

Even if you think that you are saving money elsewhere, you'll be better off in the long run with the comprehensive solution that Power Reviews offers. They never say "no", they are never difficult, they never trying to sell you on services or products just to answer your questions. Because of the number of clients they have, they've got a great knowledge base and leverage their experience to benefit your business.

What business problems are you solving with the product? What benefits have you realized?

Much easier to work with than other ratings and review providers, much easier than trying to manage an in house solution manually (trust me, I've tried that). PR has a solution to manage every aspect of ratings and reviews and that helps to eliminate the time we spend thinking and talking about that internally. Ratings and Reviews doesn't occur as a burden now that we are with Power Reviews.

PowerReviews review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Power Reviews - Effective Tool"

What do you like best?

Power Reviews provides customers & merchants with an easy-to-use platform, which helps increase review conversion. Aside from that, my favorite experience as a merchant is the high level of customer service I have received from my account manager at Power Reviews. She is highly engaged and very responsive.

What do you dislike?

There is not much to like. I do, however, notice that it sometimes takes several days for a rejected review to fall off of our website, which can negatively impact the product.

What business problems are you solving with the product? What benefits have you realized?

We use Power Reviews to give our customers a voice. We then use the actual feedback from our customers to continually enhance and improve the products we sell. It has given us valuable insight straight from the people buying and using our products.

PowerReviews review by Michael D.
Michael D.
Validated Reviewer
Review Source

"Why PowerReviews"

What do you like best?

I like the fact that I get my own Customer Success Representative. If I ever have questions about implementations or integrations to PowerReviews I get an immediate answer.

What do you dislike?

Would be nice if they had more API's for direct injection of metadata into our sites.

What business problems are you solving with the product? What benefits have you realized?

As our primary review provider for 3 corporate sites they take care of everything we need for reviews. Very seldom do we have to worry about looking at what reviews customers are writing and if they are true reviews or not.

PowerReviews review by Administrator in Sporting Goods
Administrator in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"Sharp looking interface, easy to implement"

What do you like best?

Reviews look great on the site and are easy to configure to show what we need.

What do you dislike?

The documentation is hard to find. I've had to reach out to support teams to get the right links. I can rarely navigate to it.

Recommendations to others considering the product

Form a good relationship with the power reviews support staff, they are very helpful when the documentation is lacking.

What business problems are you solving with the product? What benefits have you realized?

Getting customer feedback, showing other customers real world experience. Benefit from additional pictures and Q&A on the products.

PowerReviews review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Customer facing side is great, admin side less so"

What do you like best?

Customer facing review forms are great, review emails look good too

What do you dislike?

The admin is very poor. It is difficult to find what you are looking for, and common tasks like reviewing and editing reviews from your domain are difficult to find and use. The UI is outdated and poorly laid out.

Recommendations to others considering the product

Bug them about the poor admin UI

What business problems are you solving with the product? What benefits have you realized?

Number of review on site have increased, and we've increased number of overall reviews by implementing syndicated reviews

PowerReviews review by Colin M.
Colin M.
Validated Reviewer
Verified Current User
Review Source

"Great reporting tools for understanding customer review data"

What do you like best?

The reporting tools used to analyze approved reviews, rejected reviews, and which products have negative review ratings. Being able to customize and organize data is very helpful!

What do you dislike?

Overall, I have nothing to dislike about this product.

What business problems are you solving with the product? What benefits have you realized?

Power Reviews not only allows our customers to leave reviews directly on our brand pages but also allows the marketing team to analyze and organize reviews by individual product, by category, or by review rating.

PowerReviews review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"Great platform with excellent support!"

What do you like best?

I like working with the PowerReviews team, especially during implementation. Very knowledgeable and ready to help when issues arise.

What do you dislike?

Some issues with their open syndication, especially with Bazaarvoice. Not completely their fault, but they are happy to resolve any syndication issue I may have.

What business problems are you solving with the product? What benefits have you realized?

We are needing to continually gather reviews and syndicate to our retail partners. This allows us to have reviews on new products, which definitely helps grow our sales faster.

PowerReviews review by Katie R.
Katie R.
Validated Reviewer
Verified Current User
Review Source

"Great Customer Service"

What do you like best?

Very responsive and helpful team. I always receive a prompt answer to any questions or concerns.

What do you dislike?

The dashboard and reporting seems a little limited.

What business problems are you solving with the product? What benefits have you realized?

SEO, customer trust and conversion.

Products with reviews convert higher than those without.

PowerReviews review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Affordable Product Rating & Review Platform"

What do you like best?

PowerReviews is a much more cost effective way to publish customer ratings and reviews on your website versus its competition. I like that customers can rate different aspects of the experience with the company (ie: customer service, product)

What do you dislike?

PowerReviews seems to be much more of a self-serve model for ratings and reviews. The interface leaves a lot to be desired, not much for ease of reporting.

Recommendations to others considering the product

Certainly not the top of the line in the industry, but does get the job done.

What business problems are you solving with the product? What benefits have you realized?

Problem: Cost effective way to display product ratings and reviews. Through some automated setups we were able to achieve driving a decent amount of product review volume from customers to help quickly build confidence in products that turnover quickly.

PowerReviews review by User in Sporting Goods
User in Sporting Goods
Validated Reviewer
Review Source

"Collecting Reviews is Easy!"

What do you like best?

Communication with our client success director is fast and easy! All of our questions are answered in a timely manner.

What do you dislike?

Some of the usability of the backend dashboard features don't quite meet the expectations of our customer service team, though we know this is being worked on and new features continue to be rolled out!

Recommendations to others considering the product

Great for us, as we have multiple brands on different sites. Integrating them all together has been easy.

What business problems are you solving with the product? What benefits have you realized?

Customers have a wide range of questions for each of our brands' products, and getting them the answers they need is quick and easy. Receiving feedback and reviews is easy.

PowerReviews review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Great upgrades recently....and more in the pipeline."

What do you like best?

The moderation is timely and done well. I can easily look up individual reviews and make staff comments, etc.

What do you dislike?

For some reason I am never able to reset my password easily.

What business problems are you solving with the product? What benefits have you realized?

PowerReviews gives my customers a voice to express their satisfaction/dissatisfaction with product I am offering. Reviews will always be beneficial since in this day and age customers demand them prior to purchase.

PowerReviews review by User in Broadcast Media
User in Broadcast Media
Validated Reviewer
Verified Current User
Review Source

"PowerReviews Review"

What do you like best?

PowerReviews is a robust platform that is intuitive and brings all of the features that we looked for.

What do you dislike?

There isn't much to dislike about PowerReviews.

Recommendations to others considering the product

I would take the time to learn it and see what it can do for you.

What business problems are you solving with the product? What benefits have you realized?

We are able to solve customer issues when they post a negative review without calling to resolve.

PowerReviews review by Executive Sponsor in Retail
Executive Sponsor in Retail
Validated Reviewer
Verified Current User
Review Source

"Tough start...but making up for it"

What do you like best?

The tool and offering is there. Value for the service as well as the ability to not only get reviews but get valuable customer information is key. Love the social aspect and picture sharing.

What do you dislike?

set up and integration was one of the most difficult ones I've ever experienced.

What business problems are you solving with the product? What benefits have you realized?

connecting customers with product. Reducing returns and increasing conversion

PowerReviews review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Great customer support "

What do you like best?

I like the quick response of the customer support team the most.

What do you dislike?

Analytics could use some work - I need more options for the kind of reporting I'm looking for around certain features.

What business problems are you solving with the product? What benefits have you realized?

We are utilizing PowerReviews to get more consumer content on our website - the more engaged the customer, the better the website.

PowerReviews review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Helped increase our product reviews significantly"

What do you like best?

We have greatly increased our product reviews through a special initiative. The contacts at PowerReviews are helpful in identifying and solving issues. Reports are thorough and fairly easy to use. They have an annual client summit that was very informative.

What do you dislike?

Some minor issues with software settings.

What business problems are you solving with the product? What benefits have you realized?

Obtaining reviews from a specialized customer bases.

PowerReviews review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"We are a current customer with PowerReviews, displaying reviews on our retail ecommerce site."

What do you like best?

PowerReviews is extremely easy to work with, quick with assistance, and is always working on developing updates.

What do you dislike?

There isn't much I do not like. I do not have experience with any other platforms.

What business problems are you solving with the product? What benefits have you realized?

We work on product success, finding issues customer are having with our products, and also utilize reviews in our marketing.

PowerReviews review by User
User
Validated Reviewer
Review Source

"Flexible product that helps improve sales"

What do you like best?

Great product that helps us narrow down user needs with what a current product offers. I like the organized way in which we get the feedback and consumer insights.

What do you dislike?

Slightly buggy at times but otherwise, functions very well. The detail provided by consumers could also be provided to a greater extent so we can get deeper insights.

Recommendations to others considering the product

Great, simple product with great UI on Customer side but admin side could use some tweaks. Cost effective and aligns very well with other software.

What business problems are you solving with the product? What benefits have you realized?

There was a business need to set up a format to see product reviews and changes in sales due to a decline. Great product for a low cost to help automate this.

PowerReviews review by Christopher G.
Christopher G.
Validated Reviewer
Review Source

"good quality data - some issues with setup"

What do you like best?

the review data and ease of setup once everything gets sorted out

What do you dislike?

had an issue when upgrading - two accounts were created, which caused issues with new reviews not showing

What business problems are you solving with the product? What benefits have you realized?

using the power of social reviews to promote product purchases

PowerReviews review by Administrator in Cosmetics
Administrator in Cosmetics
Validated Reviewer
Verified Current User
Review Source

"Great Team, Great Software"

What do you like best?

The team has been amazing at helping with all of our needs. Software is great and easy to use

What do you dislike?

I haven't had anything that I have disliked so far.

What business problems are you solving with the product? What benefits have you realized?

Customer engagement and awareness.

PowerReviews review by Rajanikanth R.
Rajanikanth R.
Validated Reviewer
Review Source

"Seamless Integration - So many features to try out and get benefitted from"

What do you like best?

LIke the reviews moderation and integration offline is what i feel is the best

What do you dislike?

QA module ,, not so convenient with integratoin

What business problems are you solving with the product? What benefits have you realized?

mainly seamless reviews and qa and engage customers

PowerReviews review by Erin H.
Erin H.
Validated Reviewer
Review Source

"Soft Surroundings PowerReview User"

What do you like best?

The ability to track customer reviews and information.

What do you dislike?

Some of the sorting features on the dashboard.

What business problems are you solving with the product? What benefits have you realized?

Customer complaints relating to shipping, price, customer service, products and inventory, etc.

PowerReviews review by Executive Sponsor in Non-Profit Organization Management
Executive Sponsor in Non-Profit Organization Management
Validated Reviewer
Review Source

"Look at all your SLA options before signing"

What do you like best?

Syndicated content helps fill the review funnel.

What do you dislike?

Customer Service has a 48 hour response - there is no one to call -- even when the software is to not working

Recommendations to others considering the product

Implementation was spec out but when things went live none of the information was transferred. Had to start over.

What business problems are you solving with the product? What benefits have you realized?

Wanted reviews and Q&A - reviews are fine, but the Q&A does not notify us that there is a question that requires attention. Unacceptable and lets the customer down.

PowerReviews review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Power Reviews is a helpful tool."

What do you like best?

I like how we can respond to consumers right from the platform. It makes community management easier.

What do you dislike?

I dislike the whole "check in" "check out" system. It gets confusing when trying to respond to consumers.

What business problems are you solving with the product? What benefits have you realized?

We have realized that consumers really appreciate when you get back to them regarding their reviews. They are used to the fast paced responses of social media and this helps.

PowerReviews review by Mohan Raja P.
Mohan Raja P.
Validated Reviewer
Review Source

"PowerReviews is the best"

What do you like best?

PowerReviews is the best in providing the read reviews API

What do you dislike?

little delay in reviews approval, no API to update or delete reviews

What business problems are you solving with the product? What benefits have you realized?

Easy to get reviews

PowerReviews review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Verified Current User
Review Source

"Excellent service and support"

What do you like best?

Great technology and with an eye on the future

What do you dislike?

Documentation can be sparse at times, but support is excellent

What business problems are you solving with the product? What benefits have you realized?

They power our online product reviews

PowerReviews review by Agency in Information Technology and Services
Agency in Information Technology and Services
Validated Reviewer
Review Source

"Very good review api"

What do you like best?

Easy integration steps and very good support of Team makes wonderful overall experience. I worked with PR team for one of my pharma client

What do you dislike?

I don't have anything to say negative about power reviews

Recommendations to others considering the product

Yes , I definitely will refer to other clients

What business problems are you solving with the product? What benefits have you realized?

It will give very picture of product ratings and expirences of other users

PowerReviews review by User
User
Validated Reviewer
Review Source

"I like PowerReveiws as a whole but there are things that could be improved upon."

What do you like best?

I do like the new enhanced reporting options

What do you dislike?

I would like to see less time that it takes to have our reviews show on our site....there seems to be a lag time of 7-8 days.

What business problems are you solving with the product? What benefits have you realized?

by having reviews on our products it will increase sales by our consumers so they can make informed purchasing decisions.

PowerReviews review by Agency in Pharmaceuticals
Agency in Pharmaceuticals
Validated Reviewer
Review Source

"It's a great tool!"

What do you like best?

PowerReviews allows the marketing teams to get feedback from their consumers. It can give you clues on innovation.

What do you dislike?

The tool works well. No complaint so far.

What business problems are you solving with the product? What benefits have you realized?

The consumer journey purchase starts online through product reviews. So, having them on your website is a great way to drive consideration for your brand.

PowerReviews review by Administrator
Administrator
Validated Reviewer
Review Source

"backend does not work correctly"

What do you like best?

They have a lot of issue with there backend software.

What do you dislike?

There whole backend system. There are other review companies to pick from.

Recommendations to others considering the product

LOOK AT OTHERS COMPANIES.

What business problems are you solving with the product? What benefits have you realized?

They were suppose to get customer to review or ask questions but the platform does not work.

PowerReviews review by Agency in Information Technology and Services
Agency in Information Technology and Services
Validated Reviewer
Review Source

"Makes a lot easier to see product review"

What do you like best?

The visual presentation of the review is effective. East to write review.

What do you dislike?

Over all the power review delivers what is suppose to do for business wanting to showcase their product reviews and ranking.

What business problems are you solving with the product? What benefits have you realized?

Ways to showcase our product reviews and how good they are

PowerReviews review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Review Source

"Great Implementation Team!"

What do you like best?

The team we worked with for my first implementation was patient and knowledgeable.

What do you dislike?

I think this might be standard but that it took eight weeks to implement

What business problems are you solving with the product? What benefits have you realized?

Credibility and advice to other consumers

PowerReviews review by Executive Sponsor in Cosmetics
Executive Sponsor in Cosmetics
Validated Reviewer
Review Source

"Long-term standard"

What do you like best?

Stable platform with forward-thinking management team, good resources available.

What do you dislike?

In recent years slightly behind trend, pricing can be steep, moderation requires training or services.

What business problems are you solving with the product? What benefits have you realized?

User-generated product and service reviews

PowerReviews review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Review Source

"easy to integrate"

What do you like best?

Easy to set up. Good customer service. A great alternative.

What do you dislike?

Cost can be high compared to other solutions

What business problems are you solving with the product? What benefits have you realized?

get reviews from customers so they can buy products

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* We monitor all PowerReviews reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.