PrediCX

4.8
(9)

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).

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PrediCX Reviews

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Showing 9 PrediCX reviews
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PrediCX review by Jo L.
Jo L.
Validated Reviewer
Verified Current User
Review Source

"Great analytics for text data"

What do you like best?

My client is able to use so much more of their data as they just didn't have enough resources to analyse all of their text Voice of Customer data. It automatically transforms the text data into structured form so their data scientists are saving so much time not having to do this themselves.

What do you dislike?

Maybe some of the visuals could be better but they are improving.

What business problems are you solving with the product? What benefits have you realized?

Identifying resolutions in complaints quicker, using more contact center data, analyzing survey responses faster, finding out what customers are actually saying online as it happens.

We were going to recruit a further data scientist but have been able to out that on hold for now.

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PrediCX review by Diego J.
Diego J.
Validated Reviewer
Verified Current User
Review Source

"great software"

What do you like best?

Very intuitive and automatised , even without technical knowledges. It helps a lot to save time while you are working and this is the most important thing for me while I´m working

What do you dislike?

the support team is not always really good as another softwares

What business problems are you solving with the product? What benefits have you realized?

helps in my daily basis and to solve my workloads

What Predictive Analytics solution do you use?

Thanks for letting us know!
PrediCX review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

Really easy to use application. You don't need experienced analysts to implement and run it.

Great technical support from the team.

What do you dislike?

Nothing to dislike about the product. Really user friendly, great GUI.

Recommendations to others considering the product

It's really powerful software and I think it will perform the most demanding tasks.

You will definitely get more value from your customer data.

Really worth trying.

What business problems are you solving with the product? What benefits have you realized?

Trying to improve performance across marketing and sales.

PrediCX review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Amazing for automation and insight"

What do you like best?

It requires minimal human effort and no data scientist was required to build powerful machine learning models.

What do you dislike?

The GUI isn't amazing although is quite easy to use.

What business problems are you solving with the product? What benefits have you realized?

Automation of processes including contact centers as well as insight from the voice of customer textual data.

PrediCX review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Automates boring parts"

What do you like best?

Speeds up labeling process by suggesting to label the least obvious data

What do you dislike?

In the beginning labeling process takes some time but in the end it saves a lot of effort

What business problems are you solving with the product? What benefits have you realized?

Provides real time analysis of customers feedback

PrediCX review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Impressive but occasional delays"

What do you like best?

Program works wonders but sometimes is slow. Dashboard view is excellent. Great at analyzing customer feedback.

What do you dislike?

Sometimes the app crashes or is a bit slow. Would like to see additional APIs in the future that can work with more applications.

Recommendations to others considering the product

Review available APIs before committing, however this is a good choice for machine learning.

What business problems are you solving with the product? What benefits have you realized?

Analytics and discovery of trends. Machine learning. Voice of the customer data analysis.

PrediCX review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Dynamic actionable insight"

What do you like best?

PrediCX allows you to leverage the experience you have in your business (key people) and easily automate the outputs. The fact that PrediCX continuously learns means I can keep up with customer's changing needs.

What do you dislike?

It makes my previous strategy of needing to recruit several data scientists obsolete, which is kind of embarrassing.

What business problems are you solving with the product? What benefits have you realized?

Using customer text based feedback to derive actionable insights that we can use in the business.

PrediCX review by Consultant
Consultant
Validated Reviewer
Review Source

"Easy to use without any technical experience in Data Science"

What do you like best?

It's very easy to use for someone who's not a software specialist. It accurately classify text records and it can integrate with other systems. It helps on your business performance in no time!

What do you dislike?

It could have a 24 hours support chat, but rather than that is great!

What business problems are you solving with the product? What benefits have you realized?

It speeds up the process and relieves work regarding costumers complaints and inquires

PrediCX review by User
User
Validated Reviewer
Review Source

"More than pleased"

What do you like best?

It's easy to navigate with a very intuitive design.

What do you dislike?

I can't say there is anything yet that I dislike

What business problems are you solving with the product? What benefits have you realized?

The ability to have real time analysis helps to understand customer trends.

Kate from G2 Crowd

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* We monitor all PrediCX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.