I would like to take my hat off to the customer service team at Pressat. I have never dealt with a team that replies to emails so quickly, a truly fantastic example of CS.
The editorial team at Pressat quickly noticed several errors in my press release and informed me on suggested changes to improve the media pickup, these were an oversight on my part and I'm grateful they were picked up so quickly.
Received media coverage in major international newspapers for our organisations app launch and even Agence France-Presse ran with it.
Being on the best side of 60 I'm a traditionalist in the sense that I like to speak with people on the phone so my only dislike I have is in relation to the service is not being able to speak with them, but as above the email support was rapid.