Once you get the hang of it it's pretty easy to use. The navigation is pretty easy and it stores a lot of information.
What do you dislike?
I wish there were more ways to customize the software so it will work for our area of law. The document merge needs to be updated and easier to use. The processes and creating/customizing your own also needs to be fine tuned and updated for easier use.
What business problems are you solving with the product? What benefits have you realized?
It is nice having tasks assigned to a case as to know the next step, remind employees of work that needs to be done.
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