I enjoy the verification process in workflow. I am becoming more comfortable with changing a NDC if we don't have enough in stock. The 'tickler' is amusing with the name alone but quite useful when used properly.
What do you dislike?
When reversing a claim for today's date for ANY reason and trying to re-run for the same date. This is only a problem IF the prescription was previously run i.e yesterday, a month ago, etc. It will reject saying previously run or too soon until the same date you're running for of course. If the prescription has no previous fill(s) it will default the current system date.
I find wonder, befuddlement would probably be more accurate, when trying to save day supply or enforce the correct day supply. The system does have a habit of changing or not maintaining the day supply entered no matter how aggressively or politely you hit save before processing. I will admit to user error on occasion BUT forming a nervous tick in regards to the save button shouldn't be the only solution.
What business problems are you solving with the product? What benefits have you realized?
The verification and scan process has helped with inventory,I believe. My belief and reality do tend to differ as experience has taught me though.
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