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ProcessMaker

ProcessMaker

4.4
(58)

ProcessMaker is a simple bpm and workflow software that automates your company's processes and makes them smarter

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ProcessMaker review by Peter W.
Peter W.
Validated Reviewer
Verified Current User
Review Source

"This is the best software to digitalize your work process"

What do you like best?

I have to say "This is the best software to digitalize your work process". I am using it to help us control our work process and help our client to place/track order more convenient. We are in a traditional industry. We are using process maker to digitalize our working process. We are now using it to generate an online placing order system. Because all our products are customized, we really need a flexible system that we can build a process to help our clients to specify all details before placing order. Process maker is the perfect option!

What do you dislike?

It is hard to say. It works perfectly for me and my clients. If I have to propose a suggestion, maybe it can improve on multi-language user interface?

Recommendations to others considering the product

Processmaker is definitely the best solution for business that needs flexibility and customizes process control.

What business problems are you solving with the product? What benefits have you realized?

We are using it for our clients to place the order online. We are traditional industry and provide non-standard products. we really need our client to specify all their requirements before placing order. Process maker is the perfect solution for this problem!

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ProcessMaker review by Van B.
Van B.
Validated Reviewer
Verified Current User
Review Source

"A quality management tool to implement BPM Solution"

What do you like best?

1. The user interactive Interface is very easy to use. This makes the whole BPM and workflow design process so much easier, every one can design a business process themself. It is easy to go functionality, anything you want is one click away.

2. The preview function makes it easy to view the form as one designed it. This makes you have a overal preview before completing the process.

What do you dislike?

Document: I can't choose many items in the same time to download them. One more thing, The features on free version are limited, maybe should have more show users can asscess the product exacty before deciding buy the enterprise version.

What business problems are you solving with the product? What benefits have you realized?

We were automating the personal loan origination process. We have had tremendous benefits. The process was largely manual where the originator had to take manual forms to an operator who was far over 100km away. Besides, we can show the performance of all employee any time we need, we can change criterias flexibly so that the report can be displyed graphically.

What Business Process Management solution do you use?

Thanks for letting us know!
ProcessMaker review by Ira M.
Ira M.
Validated Reviewer
Verified Current User
Review Source

"Good product, Excellent training and support! "

What do you like best?

The user interface is very clean and easy to use. The application features a drag and drop form builder that makes creating complex forms very easy to do. We opted for the in-person training which helped us immensely. There is a large amount of sample code in their wiki to help get started. Their support staff is probably one of the best I've ever had to work with.

What do you dislike?

There will be a large learning curve to get started using some of the advanced features. In order to do some complex processes it requires a knowledge of coding (PHP, Javascript), some training and exploration. I've spent a number of days perusing their wiki and forum to get some additional guidance on certain topics.

Recommendations to others considering the product

I would recommend trying the evaluation version and having a few processes in mind to get started. I would also recommend the in-person training they offer as well.

What business problems are you solving with the product? What benefits have you realized?

We are converting a number of manual processes from paper to electronic forms. We have seen a reduction in errors, forms submitted with missing information and overall speed of delivery.

ProcessMaker review by Gary B.
Gary B.
Validated Reviewer
Verified Current User
Review Source

"ProcessMaker is a great BPM system."

What do you like best?

ProcessMaker is easy to customize and tweak to your needs. Support is very responsive. Really nice product to use, our users have no trouble using it on a daily basis.

What do you dislike?

Since it is so customizable upgrading to the latest release can be challenging - sometimes the next point release requires a different version of PHP or Apache and that can cause some issues. Also since each release has a lot of tweaks and updates you have to really test everything on a test server first.

Recommendations to others considering the product

Give it a try! The community edition is FREE!

What business problems are you solving with the product? What benefits have you realized?

Just making internal business processes more efficient. Instead of emailing spreadsheets or pdf's around we now use ProcessMaker for several different processes, which also gives us an audit trail and visibility into the track of a workflow.

ProcessMaker review by Anaïs L.
Anaïs L.
Validated Reviewer
Verified Current User
Review Source

"Study Process Maker to create workflow"

What do you like best?

- Easy to use and create fast workflow with communication between our existant apps

- Largest possibility to create : you think to something it's possible to do it !

- Easy to get data with mysql

- Access to many developper with PHP, javascript and MySQL

- The contact with the team of ProcessMaker who are helpfull

What do you dislike?

The user interface not userfriendly to my mind but it's possible to pass with our own interface

Recommendations to others considering the product

I recommend ProcessMaker for easy to use, accessibility languages (PHP, MySQL, javascript), the fixing and helpfull team.

What business problems are you solving with the product? What benefits have you realized?

With ProcessMaker we will get fastest to data processing, a better user experience thanks to smart forms communicate with our data, get statitics and know for each process the steps passed.

ProcessMaker review by Wilhelm S.
Wilhelm S.
Validated Reviewer
Verified Current User
Review Source

"The right product to the right time"

What do you like best?

As a Transformation Methodology Director every division of our business has its own special requirements and historical structures. The guys on the ground do not need a tool what fixes their process issues, they need a platform to first visualize the practice, think about and try different criteria of next workflow steps and play themselves through the process with the knowledge, that they have to run the very same workflow through over and over again. ProcessMaker was the best piece of software I used so far to get a process minded culture started in our company and sustained through out the journey of transformation.

What do you dislike?

Nothing so far. We are testing the different language packages now.

Recommendations to others considering the product

Tell the transformation story about a journey where you also need support gear along the way.

What business problems are you solving with the product? What benefits have you realized?

The main problem I could solve is the often faced situation of process on paper but practice without measurable performance data. ProcessMaker helped to reduce the time to market of our Product from 208 down to 81 days by simply letting the team leader work together across the units and experiencing simple process flows and decision criteria. Suddenly the controller understood that their value add is not to control but to shorten the lead time against the agreed targets. Now the Business sees himslef as Process owner.

ProcessMaker review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"I think ProcessMaker is a cost effective and easy to use open source BPM."

What do you like best?

A user can use Dynaforms to design many forms they want, and the Action by Email function is also very convenient for an organization to use internally.

What do you dislike?

The Dynaform should be able for a front-end developer to design its framework. And there should be more control in the Dynaform. Since the ProcessMaker uses bootstrap as front-end frame, it should provide some update for clients to update the libs and js files to keep the form up to date.

The web-entry form should be changed for allowing users to enter username or password before submitting in some certain circumstances.

Recommendations to others considering the product

It is a good product for replacement of the paper form system.

What business problems are you solving with the product? What benefits have you realized?

Transfer paper forms into Digital forms and ask PM to handle the process on the back. The processmaker we are using contains staff onboarding process, project changes request, internal catering and etc.

I think ProcessMaker solved the problem where it allows us to change the business request dynamically.

ProcessMaker review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Useful but buggy in advanced features"

What do you like best?

The workflow logic is quite powerful and there's a lot you can customize.

What do you dislike?

Many features such as the mobile app, taking action by clicking a link in an email, and even basic case flow have significant bugs. I have 8 confirmed bug tickets open with ProcessMaker all of which are over 7 months old. ProcessMaker can also be very slow in places. Submitting a form usually takes 30 seconds and doesn't show any loading icon, which confuses users.

Recommendations to others considering the product

Be prepared for doing a lot of the work yourself and discovering a lot of bugs. This is mainly if you want to use anything beyond the most basic features.

What business problems are you solving with the product? What benefits have you realized?

We automate business processes such as purchase orders and HR hiring processes with ProcessMaker. We upgraded from a paper system and it's definitely faster than that.

ProcessMaker review by Angel Tomás G.
Angel Tomás G.
Validated Reviewer
Verified Current User
Review Source

"Wonderful experience with ProcessMaker"

What do you like best?

I've found a great tool to automate the work flows at my company. It is very flexible and online documentation helps a lot to start implementing it. It is totally recommendable for those companies that are looking a way to improve the efficiency of their processes.

I like ProcessMaker because makes your life easier as process leader, since it almost doesn't require programming knowledge / experience to launch a workflow in production.

It offers a good mechanism for users/group management, so permissions and roles are very easy to control.

What do you dislike?

One of the disadvantages is the limited reporting capability at the open source edition.

After release 3.1, now it has a reporting tool very useful. So, reports can be otained much better and easier than previous version.

Recommendations to others considering the product

It has a open source edition that you can use to test the tool and start making simple implementations.

Even when is using Apache,Mysql it has an excellent installation wizzard that put everything in place.

What business problems are you solving with the product? What benefits have you realized?

At SDI ProcessMaker is helping to automate the requests for payments, purchasing, customer credits application, IT service desk, personnel absences (vacactions), facilities maintenance requests.

ProcessMaker review by Edgardo Enrique C.
Edgardo Enrique C.
Validated Reviewer
Verified Current User
Review Source

"Easy and Flexible. Keys to Success Implementation"

What do you like best?

Processmaker let us build Proof of Concepts fast, reliable and with rich interfaces that customers and users love.

What do you dislike?

At Dynaform level, it would be nice to have easier field validations.

Recommendations to others considering the product

If your Company needs to deploy an application right away and your approach should be delivered in weeks instead of months or years due to standard software development, Processmaker is the right choice.

What business problems are you solving with the product? What benefits have you realized?

R&D processes

Procurement

Field Operations with mobile experience (Online/Offline).

Benefits:

Government regulations accomplished and well documented

Centralized Purchases enable better prices to get products.

Avoid material stealth and monitor every operator in field.

ProcessMaker review by Amadeus P.
Amadeus P.
Validated Reviewer
Verified Current User
Review Source

"Processmaker is the easiest BPM software to use and configure."

What do you like best?

It is easy to create web forms, then associate the webforms to a certain task in the BPM designer. You can put on triggers, before and after loading a particular task, and many other features even in the Community Edition. You can create permissions to disallow/allow users to access specific levels in a given case. The templates are used to generate output documents not to mention you can define input documents of any type. The case tracker is an awesome feature and is present in the Community Edition.

Installation is the best among BPM software, is simple enough to install and doesn't need any heavy dependency like the application server common in Java-based applications, i.e., jboss or Tomcat. It only needs the HTTP server, PHP and MySQL(additional databases for the enterprise version) light enough on the server side. With ProcessMaker, you won't be presented with so many software packages to download and install, unlike what we saw in Nintex. It is just the BPM software for you to install, configure and use.

ProcessMaker is kind enough to provide the Community Edition of their software with some of the most important features available. This edition is useful for testing and even for production given that you have to support it yourself and if you have the IT personnel to maintain it.

Lastly, there is the Mobile Edition also available for the Community Edition. This is the major feature that allowed me to decide in using ProcessMaker.

What do you dislike?

PHP Language, but I can live with it. I also hope that we do not need to enable to debug a process in order to get the pin code to allow case tracker access.

I would like to emphasize on the importance of the Community Edition, I hope they will continue to provide this edition.

Recommendations to others considering the product

If you'd like a BPM software that is easy to configure, ProcessMaker is for you. Tried Bonita BPM, but find it very difficult to create a working workflow, while ProcessMaker's features such as the web form(dynaform) and the BPM designer is easy enough to integrate.

What business problems are you solving with the product? What benefits have you realized?

Submissions of prospect customer's data for validation. A team who validates the data will either reject it and send it back to the agent or approve it for submission to another third party.

ProcessMaker review by Hulusi T.
Hulusi T.
Validated Reviewer
Verified Current User
Review Source

"Easily designed, workflow simplified and amazingly flexible"

What do you like best?

Very flexible to cater for almost every type of workflow.

What do you dislike?

Not many built-in feature available and no good looking interface for end users.

Recommendations to others considering the product

Mostly, Education industry doesn't have software developer in their institution (for schools at least, may be not universities) Processmaker may require software development capacity if you are willing to create complex processes.

What business problems are you solving with the product? What benefits have you realized?

To standardise our business processes, to enforce our internal policies and procedures, actively monitor workflow with reporting and notification, generate live reports based on data within processes.

ProcessMaker review by Franck P.
Franck P.
Validated Reviewer
Verified Current User
Review Source

"The tool that changed the quality manual into a visual, powerfull process "

What do you like best?

We are a small company, and testing this kind of tool for free on our server allowed us to start , learn, understand, build and engage this deep organisation mutation that only BPMN can achieve. We understood in 2 minutes the first videos , and then we got tutorials, and we worked with ease and we know that APIs will allow us to make Process maker even more dynamic and reuse our other tools (Jira nd our ERP)

What do you dislike?

1. I hadn't integrated it before. (:->)

2. I did not find the limits

3. I don't have enough time to use it

More seiously, a hosting model like Jira : 10$/month for 10 users as a starter would have made me feel more confortable for next versions evolutions.

Recommendations to others considering the product

Burn the Quality Manual, draw your processes, you will better understand, control, improve your work.

What business problems are you solving with the product? What benefits have you realized?

We are establishing a new laboratory for temperature and humidity measurements, so that our skills inmeasurement is recognized by national standards. This implies that our process for each action is well defined, well maintained and can be explained to new employees. Traceability of documents, actions, and who made what is part of the necessary organisation as well as constant improvement. To achieve this , lot of folders, papers and obscure explanations were proposed, but we could not see processes clearly. Before starting to write a line, we ldiscovered BPMN, that fits our needs and is accepted like a miracle by our consultants.

ProcessMaker review by Varsha A.
Varsha A.
Validated Reviewer
Review Source

"Great Product with amazing capabilities."

What do you like best?

The best thing i liked about processmaker is its user interactive Interface. This makes the whole BPM and workflow design process so much easier, you don't need in depth knowledge of business flow if you are a technical person. I am saying this because i am one of them and i designed my business process. Its easy to go functionality, anything you want is one click away. As a developer the best thing about this is its REST API documentation, it is so easy and understood able and i liked it most.

What do you dislike?

I disliked things about documents upload and download. There are many drawbacks on that end as i was not able to apply certain rules over that. Also i tried email integration within the flow which was a major headache in previous version.

There is also a problem with roles & rights. I can't assign role to a particular user and there's no API to change that role frequently if i need to change it.

What business problems are you solving with the product? What benefits have you realized?

I designed a workflow for my company which we are using by building various cases on it. We defined group of users who'll work on that and various roles and permissions for them too.

The benefits i got it from this is that i didn't maintain databases or queries related to that, that reduce major headaches. Also variables storage related to case made working with it more smooth.

ProcessMaker review by Administrator in Airlines/Aviation
Administrator in Airlines/Aviation
Validated Reviewer
Verified Current User
Review Source

"Excellent workflow tool"

What do you like best?

The ease of creating workflows, easy to use form maker.

What do you dislike?

Most operations work flawlessly. Every so often you find an operation that's not well documented and you bang your head on it for awhile.. The main problem with their documentation is not enough examples of actual use of each operation.

Recommendations to others considering the product

I would recommend if you can, go for the enterprise edition. The community edition is okay, but you'll find a variety of dead-ends, and that's why we only use it for simple workflows like auditing.

Trying to do document management on the community edition is only for the well skilled with lots of time on your hands.

Unfortunately their pricing model is aimed at large businesses.

Consider $1000 a month for their first tier, and you need at least 100 employees to make that price comparable.

What business problems are you solving with the product? What benefits have you realized?

Auditing system for overall network security, compliance and health

ProcessMaker review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Very easy to too to automated simple processes (community version)"

What do you like best?

1. Easy to design and deploy forms

2. Can be used by a non techie

3. preview function makes it easy to view the form as one designs it

4. One can have a simple process up and running in 2 - 5 hours

What do you dislike?

1. requires alot of java script coding for some missing functions e.g. masking numbers

2. the tool given to create output documents does not work very well. the process of automating large documents e.g. letters of offer requires good knowledge of HTML and one needs to work on it outside the system

Recommendations to others considering the product

Your developers have a good grasp of PHP and java script to be able to develop some functionalities e.g. if you want to multiple 2 text books and save the output in another to be used for another process.

Simple processes can be designed and deployed by non technical business analysts and the developers will only come in when required. some developers time

What business problems are you solving with the product? What benefits have you realized?

We were automating the micro credit loan origination process. we have had tremendous benefits. the process was largely manual where the originator had to take manual forms to an approver who for some branches was over 100km away. these were transported by road!

ProcessMaker review by Davor M.
Davor M.
Validated Reviewer
Review Source

"The ProcessMaker as a quality management tool. "

What do you like best?

At 2008, I used the ProcessMaker community version to develop and implement elements of Quality Management with respects to managing Non Conformances and Corrective Actions for a manufacturing company of 200 employees.

Once I developed required level of skills, the software enabled me to create and launch a process in a matter of few days, depending on the level of details to be solved. Employees had accepted the WFM (workflow) concept rapidly thus training and implementation time was extremely short. In addition, the forms development module was easy to deal with and stable.

Once all was set up and running there were no other requirements from them nor call for a help or service. I forgot of them at all.

A few years ago (2014) I've got a call from someone asking me to help them add a new account to a process.

"What process", I said, "who are you"? Then I finally realize that this process was running for 6-7 years without any of my support. :) .

What do you dislike?

The community version I used, offered the WFM engine to start and deploy process - but not seeing the hystorical data. I had to use another tool for that.

Recommendations to others considering the product

The seccess of a project critically depends on the adequacy of using the wfm for a concrete application and organization.

The adequacy considers understanding organization the advantages ands use of the WFM and using this for right organizationanl purpose.

What business problems are you solving with the product? What benefits have you realized?

The process we set up had become the key communication tool for all difficulties in the organization (Nonconformities). In this matter, it has replaced the e-maill communication since managers had quite god perception of what is to be done and who is doing it.

In addition, the concept of the workflow management was accepted which helped the organizational sense of processes dependency and interactivity.

ProcessMaker review by Javier R.
Javier R.
Validated Reviewer
Verified Current User
Review Source

"Pleasantly surprised"

What do you like best?

First of all, it's one of the best open source solution that I´ve seen. It has everything we need to solve our flow process problems.

What do you dislike?

The customization could be more friendly but it's not difficult either.

What business problems are you solving with the product? What benefits have you realized?

We started with the purchase flow, because our business has almost 70 centers that are ordering purchases continuosly and the institution didn't have any automatic process to keep track.

ProcessMaker review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Simple and straight forward implementation"

What do you like best?

The best of ProcessMaker is its simplicity. You can deploy a full flow with dynaforms and documents shorter than with any other BPM platform. The integration through Web Services is also a great thing to have on a BPM platform. Easy to use.

What do you dislike?

When using PM significantly performance issues start to arise. Most of it because the use of PHP.

However newer versions have improved a lot on performance.

Recommendations to others considering the product

When trying PM the first time let yourself be guided for someone with significant experience in order to have a efficient testing time. Although there is a lot of documentation, an experienced tech could answer your questions broadly.

What business problems are you solving with the product? What benefits have you realized?

We've used it on administrative processes as well as on productive process. The benefits of automating processes in such an easy way has been the greatest gain on the task.

ProcessMaker review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Hand on experience of ProcessMaker evaluation"

What do you like best?

Cloud base

simple installation and less over-head, compare with IBM BPM

Process Designer and visual tool

Flexible triggering points in Task Step

output/input of Dyanform with HTML5 and Jason supported

Mobile App support

easy too work with business partners

What do you dislike?

Do not support the Playback and Simulation functions which are very useful in IBM BPM for Enterprise user

New to write a script even for a simple save function

I need more guide and documentations on deployment and version control of existing and enhanced Processes.

Not enough example for external Document Content Management System

Missing a show case for enterprise use

Recommendations to others considering the product

Need to test out the scalability, network latent, version and deployment control for global enterpise use

What business problems are you solving with the product? What benefits have you realized?

end-to end Customer and Products Onboarding, and regular Know Your Customer Review for commercial banking..

The visual tool is very useful for communication with business partners, and the product support BPMN 2.0.

The Process, Task and step structure helps a lot in Agile development

The product is still in my evaluation stage among other similar products

ProcessMaker review by Consultant in Retail
Consultant in Retail
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"facilitate our day to day work by automating our processes"

What do you like best?

Its simplicity to design and execute a new process.

Its ability to even cover complex processes.

What do you dislike?

Some of the plug-ins are no longer valid in the new release 3.x and therefore additional efforts need to be allocated to link external apps (specially for reporting) with processmaker

Recommendations to others considering the product

it is good to have internal PHP technical skills if you want to use the advanced features of Processmaker.

What business problems are you solving with the product? What benefits have you realized?

automates all requests, applications, services, support, communications.

Speed up the day to day operations.

ProcessMaker review by Roderick  C.
Roderick C.
Validated Reviewer
Verified Current User
Review Source

"Buena aplicación de BPMN"

What do you like best?

Puedes desarrollar lo que quieras dentro de la plataforma

What do you dislike?

Que si modificas una tabla en PhpMyAdmin deja de funcionar en processMaker

Recommendations to others considering the product

Facil de usar y entender

What business problems are you solving with the product? What benefits have you realized?

Automatiza procesos y podemos desarrollar reportes muy facil

ProcessMaker review by Sorin S.
Sorin S.
Validated Reviewer
Review Source

"ProcessMaker"

What do you like best?

With a easy to learn curve, we've been able to replace a paid monthly subscription saving a lot of money and in top with the flexibility allowed by the modular construction we improved the flow speeding up the whole process few times.We will check in very near future , the advantage of running the professional paid version, where I have the filling that will be capable of replacing few other software packages saving additional money. Time will tell how easy the employees will assimilate the changes, though I already received some positive feedback regarding the speed of flow and sharing resources. Congratulations to the makers of ProcessMaker !!!

What do you dislike?

At this point some real world examples of implementation for different type of businesses would be appreciated

Recommendations to others considering the product

I personally thing that this software will develop in something very popular

What business problems are you solving with the product? What benefits have you realized?

Customer service, tracking issues, appointments, communication with customers targeting toward invoicing (next step)

ProcessMaker review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"Great product, but could be better"

What do you like best?

I liked the ease with which we can create a flow of data the best.

What do you dislike?

I dislike the user interface a little bit. It could be a little bit more user friendly.

Recommendations to others considering the product

I would recommend to definitely give ProcessMaker a try for yourself to see whether it fits your individual needs or not, but it is definitely one of the compelling products in this space out there.

What business problems are you solving with the product? What benefits have you realized?

We have lots of documents that different types of users need to complete and process for approval. We use ProcessMaker to create the flow of document from creation to approval while flowing the document among several users.

ProcessMaker review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"ProcessMaker Review - City of Stonnington"

What do you like best?

We love the complete flexibility of the ProcessMaker system.

What do you dislike?

Slowness in ProcessMaker web forms when accessing SQL databases for field validation.

Recommendations to others considering the product

As we all know there is no true "for-dummies" solution for truly integrated Web Forms and Backend workflow processing. With basic web programming skills, ProcessMaker is flexible and capable enough to cater for any web form requirement you can come up with.

What business problems are you solving with the product? What benefits have you realized?

Business Digital forms with complete end-to-end approval workflow processing.

ProcessMaker review by Michael S.
Michael S.
Validated Reviewer
Verified Current User
Review Source

"Workflow automation = ProcessMaker"

What do you like best?

I have used a few workflow automation tools, and ProcessMaker is one of the better ones. We are using the open source edition but plan to upgrade to enterprise version soon.

The documentation is excellent. Enterprise software for anyone wanting to automate workflow.

What do you dislike?

The active directory integration in the open source product is poor/non-functioning. Apparently the enterprise paid version is much better.

What business problems are you solving with the product? What benefits have you realized?

We are automation various forms that require action and approval at many steps and iterations.

Including, purchase requests, corrective action, internal process improvement requests.

ProcessMaker review by Timothy M. Z.
Timothy M. Z.
Validated Reviewer
Verified Current User
Review Source

"Best OpenSource BPM Software"

What do you like best?

1. Allow developers to make it suit their needs , with some of the world most popular programming languages.

2. Come with a very rich documentation to make you understand everything about the software.

3. Lots of support from the PM team

What do you dislike?

I haven't noticed anything annoying yet.

Recommendations to others considering the product

I will like to recommend ProcessMaker to help others remove the stress and huge cost on their company.

What business problems are you solving with the product? What benefits have you realized?

Financial Institution business processes.

ProcessMaker review by Carlos N.
Carlos N.
Validated Reviewer
Verified Current User
Review Source

"BPMS System that offers a good built-in functionality and a strong SDK to get even more out of it!"

What do you like best?

The product is easy to use, the demo version has very good examples to embrace the solution and the Wiki to learn is very comprehensive. I have the impression that Process Maker gives you a great amount of options, functionalities and flexibility regarding the choice of the technical rollout.

What do you dislike?

I think there is still a little too much coding involved.

What business problems are you solving with the product? What benefits have you realized?

Creating a regulatory compliant environment to ensure that audits are without any surprise.

ProcessMaker review by Jina R.
Jina R.
Validated Reviewer
Verified Current User
Review Source

"Exploring Process Maker for work flow. Looks good, one of the best open source software."

What do you like best?

Web User Interface has been well designed.

Its one of the best open source BPM & work flow management software i have come across.

What do you dislike?

Designing BPMN looks easy , but a bit complex if we are not referring to guides.

It would be helpful if some default design templates were readily made available for reference.

Recommendations to others considering the product

Good to go with Process Maker open source software for work flow management.

What business problems are you solving with the product? What benefits have you realized?

Exploring & Researching on Process Maker to design & implement IT's VPN Approval Process.

ProcessMaker review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"ProcessMaker encuesta"

What do you like best?

La interfaz de usuarios es muy amigable y fácil de entender

What do you dislike?

Si se modifica la base de datos desde el gestor mysql , la base de datos se arruina y no se pueden acceder a las tablas desde la plataforma de ProcessMaker.

What business problems are you solving with the product? What benefits have you realized?

La automatización de caso todo los procesos de una empresa ahorrando así el tiempo y dinero

ProcessMaker review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"ProcessMaker excelente "

What do you like best?

Que puedes desarrollar muy rapido cualquier cosa y realizar reportes

What do you dislike?

Que derrepente pierdes sesión o algunos errores los documentos de salida si entras y le das cancelar se borra todo el contenido

Recommendations to others considering the product

Facil manejo y buena practica para desarrollar

What business problems are you solving with the product? What benefits have you realized?

Todas las areas y para todo tipo de empresas

ProcessMaker review by Nicolas B.
Nicolas B.
Validated Reviewer
Review Source

"Great value derived from this truly process oriented paradigm"

What do you like best?

Web based editor

Opensource and open standards

What do you dislike?

The Service task feature should be included in Community edition. It is such a fundamental piece in nowadays SOA basic applications.

What business problems are you solving with the product? What benefits have you realized?

Solve the business logic glue between different systems and even between different modules of an ERP system.

ProcessMaker review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Excellent workflow software"

What do you like best?

Easy to use and create forms with many features that are ready to be used without doing too much coding,

What do you dislike?

So far, there isn't anything that we dislike but we are not %100 operational.

What business problems are you solving with the product? What benefits have you realized?

Choosing a software package to create workflows quickly and easy.

ProcessMaker review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"What about Small Business"

What do you like best?

The flexibility, I can make it do about anything I want.

What do you dislike?

The fact that they don't have a reasonably priced version for Small Business. There is Free or Enterprise.

What business problems are you solving with the product? What benefits have you realized?

Payroll, Domestic production, Software Release, Hardware Release, Approvals...

ProcessMaker review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Can simplify you business process management"

What do you like best?

Save time to build up your process and creating a form.

What do you dislike?

So far all the features from time to time are good to improve the workflow management.

What business problems are you solving with the product? What benefits have you realized?

ProcessMaker just give an idea to make escalation, tracking and managing the task in very detail. So it can saved the time to explain to user how the workflow handle your process. The big impact is on your timeline for development is not taking too long.

ProcessMaker review by 'dipo M.
'dipo M.
Validated Reviewer
Review Source

"An easy to implement BPM Solution"

What do you like best?

I like that the solution is open source and I can make changes to the source code.

The solution can also be extended via plugins in addition to the many plugins included in the enterprise versions

What do you dislike?

There are not as many features in the open source version and the pricing is a bit steep for small businesses though affordable for enterprise customers.

What business problems are you solving with the product? What benefits have you realized?

The organisation was able to automate processes across a wide range of business areas including but not limited to human resources, administration, sales and marketing. Some of the applications included expense reporting, budgeting input collation from business units and risk reports.

ProcessMaker review by Kyle S.
Kyle S.
Validated Reviewer
Review Source

"Up and Running Fast"

What do you like best?

This platform is very intuitive to use (more so than other BPM platforms I have used). This significantly reduces the overhead in transitioning from alternative platforms.

What do you dislike?

The interface is a little dated (although much better than many alternative BPM platforms on the market).

What business problems are you solving with the product? What benefits have you realized?

Consolidating disparate workflows in core office procedure.

ProcessMaker review by Bogdan D.
Bogdan D.
Validated Reviewer
Review Source

"Very useful platform"

What do you like best?

Very simple to build yr processes. The platform is very intuitive and easy to customise

What do you dislike?

In this moment nothing. I was looking for bad things but really nothing

Recommendations to others considering the product

Sure

What business problems are you solving with the product? What benefits have you realized?

Automation process

ProcessMaker review by Eric C.
Eric C.
Validated Reviewer
Review Source

"Very good tool even opensource edition"

What do you like best?

Point & click interface to create a workflow - 0 dev interface

Great tutorials as well + great PDF

What do you dislike?

Frankly not found yet - evaluating the tool as we speak

What business problems are you solving with the product? What benefits have you realized?

Small simple operation workflows

ProcessMaker review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source

"PROCESSMAKER PARA PROCESOS AUTOMATIZADOS"

What do you like best?

La funcionalidad que este tiene para hacer el trabajo más sencillo para la persona que lo utiliza

What do you dislike?

El tiempo de espera en algunos de los casos es muy extenso

Recommendations to others considering the product

un software de proceso empresarial que permite a todos crear sus propias aplicaciones, y no solo a personas que pueden codificar

What business problems are you solving with the product? What benefits have you realized?

Dan soporte 24/7, y resuelven tickets de manera eficaz

ProcessMaker review by Carlos C.
Carlos C.
Validated Reviewer
Verified Current User
Review Source

"Highly interesting and powerful"

What do you like best?

easy to use, device compatibility, easy installation

What do you dislike?

nothing until now, the software has very good documentation and community support

What business problems are you solving with the product? What benefits have you realized?

sales and recruitment

ProcessMaker review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Good software"

What do you like best?

Ease of maintenance, Easy configuration, Robust system

What do you dislike?

Limited UI/skins option, Plugins not available in open source version

What business problems are you solving with the product? What benefits have you realized?

We are using ProcessMaker as one of our core system to process leads

ProcessMaker review by mour f.
mour f.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A very good piece of software"

What do you like best?

Easy to implement, frequent updates take care of people demand. So Many functionalities are there

What do you dislike?

The price of the enterprise edition is too high, in developing countries business context

Recommendations to others considering the product

Go ahead for it. Implementation cost and effort is low

What business problems are you solving with the product? What benefits have you realized?

Automate business processes and implement paperless environment. Benefits in savings, controls, efficiency by cutting processing times, improve customer service

ProcessMaker review by Glenn F.
Glenn F.
Validated Reviewer
Review Source

"Outstanding Product!"

What do you like best?

Graphic Process Workflow editor is fantastic!

What do you dislike?

Nothing really - I've used other workflow products in the past and this meets or exceeds expectations.

What business problems are you solving with the product? What benefits have you realized?

ITIL v3 Implementation in IT Service Infrastructure.

ProcessMaker review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"Good to work isolate"

What do you like best?

The flexibility to generate a visual interface and workflows, also the user administration is very easy and visual. The easy workflows can be created in a GUI.

What do you dislike?

The integration with SAP and Active Directory is not easy using a middleware, it requires to much development.

Recommendations to others considering the product

Clarify your real needs.

What business problems are you solving with the product? What benefits have you realized?

Authorization workflows and Single Sign On with Active Directory.

ProcessMaker review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source

"It's great useful and effective , I like"

What do you like best?

The speed with which we can create and advance some flow BPM

What do you dislike?

It has some bugs , after a while begins to fail me and it only works well with mozilla

Recommendations to others considering the product

Corregir sus errores, hacerlo mas compatible y en general darle soporte al sistema

What business problems are you solving with the product? What benefits have you realized?

Capture products to the database , streamline difficult processes and much more

ProcessMaker review by Amin H.
Amin H.
Validated Reviewer
Review Source

"high level exprience"

What do you like best?

great ui

php and open source

good documentation and community

What do you dislike?

bad community version

security plan

weak bloging and user experience

Recommendations to others considering the product

take care of team for support security

What business problems are you solving with the product? What benefits have you realized?

making workflow

ProcessMaker review by Pablo S.
Pablo S.
Validated Reviewer
Review Source

"a little experience with processmaker"

What do you like best?

easy for to work, very intuitive tool...

What do you dislike?

the support, need a second derivate, because is very basic in the community edition.

What business problems are you solving with the product? What benefits have you realized?

internal workflow for to enroll process

ProcessMaker review by Daniel B.
Daniel B.
Validated Reviewer
Review Source

"Quick learning curve, very powerful tool"

What do you like best?

Easy to learn, develop, maturity, great user support

What do you dislike?

Features on free version are limited, Should have more

What business problems are you solving with the product? What benefits have you realized?

Go paperless

ProcessMaker review by Tomasz G.
Tomasz G.
Validated Reviewer
Review Source

"IT Manager"

What do you like best?

simplicity, readability, intuitiveness, SaaS model

What do you dislike?

Performance in SaaS model, stability, pool and lane modeling

What business problems are you solving with the product? What benefits have you realized?

I teach my students with ProcessMaker.

ProcessMaker review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Easy to use and flexible to costumize "

What do you like best?

Designer of flows, configuration tasks/activities and design forms.

What do you dislike?

I do not dislike yet nothing. Mean will there is important to have more simple templates of processes to see the broadest spectrum of possible utilization of PM

Recommendations to others considering the product

Try it and review all the steps from the designer to configuration and do several testes.

What business problems are you solving with the product? What benefits have you realized?

Right now only easy processes

ProcessMaker review by Administrator in Think Tanks
Administrator in Think Tanks
Validated Reviewer
Verified Current User
Review Source

"Good"

What do you like best?

Easy to install and start with process!!

What do you dislike?

No swedish language.....................

What business problems are you solving with the product? What benefits have you realized?

Social work business

ProcessMaker review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"very interesting and problem solving tool"

What do you like best?

simple to visualize your process help you settle down your idea and expand

What do you dislike?

installation needs technical expertize a lot of technicalities. so that one might think that the producer is deterring regular user.

What business problems are you solving with the product? What benefits have you realized?

very specific needs are met

ProcessMaker review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"ProcessMaker as a BPM tool"

What do you like best?

user interface, excellent extensibility and support

What do you dislike?

nothing I'm aware of

What business problems are you solving with the product? What benefits have you realized?

if you're into business processes you know that you need a tool to handle the workflows as efficiently as possible. ProcessMaker is IMO one of the leading tools among ORACLE and IBM

ProcessMaker review by User
User
Validated Reviewer
Review Source

"UNA GRAN HERRAMIENTA"

What do you like best?

La facilidad en la que se puede programar

What do you dislike?

Un poco la interfaz del usuario , ya que siento que es muy simple

What business problems are you solving with the product? What benefits have you realized?

La automatización de procesos , y ahorro de capital

ProcessMaker review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Good tool for Process Modelling"

What do you like best?

The graphical design tool is the most like function

What do you dislike?

Not much sample workflow templates for reference.

What business problems are you solving with the product? What benefits have you realized?

We planned to use it as a reminder for follow up purchase order process with vendors and shipping process.

ProcessMaker review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Happy"

What do you like best?

I like its simplicity and ease of use. Also the new version has an better designer

What do you dislike?

I had some problems in the installation in a Windows 2003 server. Using a newer version of Windows server solved the problems

What business problems are you solving with the product? What benefits have you realized?

Using for teaching.

ProcessMaker review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Very sample and eficcient"

What do you like best?

Process maker is very directly and small to use.

The community version have many funcionalltys.

What do you dislike?

Upgrade to new version is problematic, I want more sample

What business problems are you solving with the product? What benefits have you realized?

With PM I have process control of activities

ProcessMaker review by Executive Sponsor in Financial Services
Executive Sponsor in Financial Services
Validated Reviewer
Review Source

"Process maker"

What do you like best?

Works well and effectively and is great to use

What do you dislike?

Design can be improved and usability also should be imprived

What business problems are you solving with the product? What benefits have you realized?

All types of problem

ProcessMaker review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Review Source

"Process Maker worked in legal setting"

What do you like best?

Ease of setup. Ability to deploy to cloud quickly

What do you dislike?

Customization not intuitive -- users templates were limited

What business problems are you solving with the product? What benefits have you realized?

was using to set up a legal processing system

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