What do you like best?
The best part about Projector is that even if it is amazingly complex and flexible it still is very user friendly and doesn't scare the users. The complexity it's hidden under layers. The main screens and tabs and windows are not cluttered with hundreds of options - they give you the main and mandatory options. But if you need a bit more from it you can go deeper and you need even more you can go even deeper.
The devil is in the details and it's the same here. We have the pro users of the tool (like the staffing manager or finance manager) that will need all the complexity possible, then you have the less advanced user (like the Project managers in need to create task plans, estimate costs at completion of the project, request resources etc) and then you have no-experience-required users like the resources in need to enter time cards - Projector manages to cater and present itself friendly and usable to all types of users.
All the tools and options are intuitively and logically positioned and accessible. It is futile to talk about its complexity as I've been digging deeper and deeper into what it can do and 1 year later I have not even scratched the surface. The basic of what a company needs is attainable fairly quickly and quite easy. The rest of it however is meant to improve efficiency, control KPIs, save time with automated reports, automated warnings, automated project plan layout based on templates, etc. - the more you learn to use it the more efficient and profitable your business becomes because you'll set it just right to keep things in check and eliminate manual, repetitive, non-productive work. You let Projector do that for you.
What do you dislike?
What I'm not a big fan of is the downloadable part of the software - I would've liked it to be Web Based in order to be able to open multiple tabs and speed up some of the more time consuming tasks. But from what I hear the Web Based version is in the testing phases and will soon replace the downloadable and installable one. Even so, on Windows machines you can open multiple instances of Projector (i've tried it on MacOS and didn't have much success) so you can still go around that. Also the API connectivity I hear will be improved after the web version will be launched which is a part I felt once or twice it could help us more.
Recommendations to others considering the product
Only one recommendation: call the company and ask for an implementation consultant and start asking questions about what the software can and can not do for you. You'll be surprised of 2 things: 1) how few "can not" you'll receive and 2) the quality of support staff training.
There have been numerous times when I wanted something weird and thought they'll give me funny looks when asking for those weird things and everytime that happened I actually discovered not only that they had already thought about that but it was done way better than I hoped for and readily available. In 1 year, starting from scratch I only required 3 hours of total training time via video conferencing.
When considering such a tool, in my experience, the most important metric should be "how much time you'll waste learning it, how much time you'll waste implementing things that are there yet, how much time you'll be wasting teaching others in the company and answering their never-ending questions.
Time is money, especially in a consultancy company. If you have 200 employees and each wastes, let's say, 1 minute per day fiddling with buttons and asking questions, that's 5h per user per year. That's 1000 hours per year. Think of your average rate for your resources and multiply by 1000 and that's how much money you wasted on an app badly designed.
Tools of this caliber are more or less complex and will fit your needs. It's about how easy, friendly and time efficient - and Projector is all of those.
What business problems are you solving with the product? What benefits have you realized?
We've modeled a lot of processes in Projector: Sales process, resourcing process, time approval, PayRoll, etc. In theory everyone has that but Projector makes you follow those processes. We've set everything up in such a way that you can't skip steps. You have to follow the procedure. What this does is keeping everyone honest and diligent about their tasks and helps us avoid issues in the future.
We're creating Project Templates with tasks predefined so when a new project is sold and estimated to the client we don't guess or approximate, we have a structure and a template that 1) avoids doing the same work twice and 2) makes sure we go through all our checklist before giving a price and an answer. After that it's one click to populate an entire project with hours, timeline, roles needed, etc. A huge economy on time used.