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ProLaw

3.2
(24)

ProLaw enables law firms to fully automate the practice and manage the business of law, so you can focus on growing your business.

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ProLaw review by User in Law Practice
User in Law Practice
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Verified Current User
Review Source

"Jack of all trades master of none"

What do you like best?

Prolaw is an all encompassing "Front office" and "back office" software. Our finance people seem to be happy using it and legal staff and attorneys have gotten used to it, but its not without its flaws. its file management meets our needs and the calendaring integration with microsoft outlook is crucial.

What do you dislike?

Prolaw is clunky.

Prolaw is prone to crashing - while searching for documents queries that aren't specific enough will generally crash the program.

Prolaw's addons with microsoft office can lead to problems with the programs hanging while they wait for prolaw, occasionally requiring us to kill the prolaw process in order to save the file.

Prolaw generally requires us to keep multiple case file locaitons, it doesn't handle the saving and editing of things beyond pdfs and microsoft office well. So media will need to be kept in a separate location.

Recommendations to others considering the product

Don't commit until you've tried every option, including the cloud.

What business problems are you solving with the product? What benefits have you realized?

Accurately billing our clients, paying expenses, distributing funds are pro laws biggest strength and our financial record keeping has vastly improved using prolaw.

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ProLaw review by Ania K.
Ania K.
Validated Reviewer
Verified Current User
Review Source

"Bumpy"

What do you like best?

The ability to classify documents and events for easy organization

What do you dislike?

The application seems to have a lot of bugs that need to be worked out. There have been times where I have been working on a document when the application has crashed. When re-started, the entire document has disappeared and no version can be recovered by IT.

Recommendations to others considering the product

Make sure you have the most up-to-date version - it may fix some of the issues that I personally have experienced.

What business problems are you solving with the product? What benefits have you realized?

None.

What Legal Case Management solution do you use?

Thanks for letting us know!
ProLaw review by Carlos C.
Carlos C.
Validated Reviewer
Review Source

"We are satisfied with Prolaw"

What do you like best?

They have always answered back when we contacted them; if asked, they work diligently to update the software with the latest version. Even if you ask for a service that is part of the maintenance package, or that is not suited for your business, instead of trying to make a sale they send you to the right person in their team, let you know what is the best solution for the problem, and they help you without charging for it.

What do you dislike?

I would like to have some others features available to better manage the firm's operation and sales process.

Recommendations to others considering the product

You will need to have some processes in place at your firm in order to take full advantage of what Prolaw has to offer. Nonetheless, even if you have some pending work to do to have your policies and processes, Prolaw will certainly help your firm's business.

What business problems are you solving with the product? What benefits have you realized?

As a small Law firm (7 - 9 lawyers), Prolaw has helped us to coordinate processes, supervise matters more efficiently, keep the whole team better informed.

ProLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Full service law office organization. "

What do you like best?

I like the way the time tracking is user friendly and provides options for time input, especially compared to other software serving the same function. You can set timers, reminders, look at daily or monthly billing, monitor what you were working on at a given time and most recent matters and events (documents). There are multiple ways to find and use documents in the system. The software updates regularly, but not so frequently that it's always crashing.

What do you dislike?

Icons and labels are not as user friendly as other software, so there's a slight learning curve. Dates, documents and emails are grouped together in one search window, which can be difficult to use. Reminders sometimes blend with completed events and time entries when getting started. The search window is counter-intuitive and leads to erroneous searches and crashes when beginning. Marking items as complete is difficult and takes several steps. Preview screens occasionally crash the program.

Recommendations to others considering the product

Even if you are younger, this software is less user friendly than other software. It's still worth your time to review all training materials in advance to save yourself some time.

What business problems are you solving with the product? What benefits have you realized?

I'm keeping track of files and documents in the same space as time, with the ability to cross reference these to stay organized and efficient.

ProLaw review by Robert R.
Robert R.
Validated Reviewer
Verified Current User
Review Source

"ProLaw"

What do you like best?

We use ProLaw as the firm's docketing system and it has been a positive experience this year. We use the program to calendar dates, set reminders, book conference rooms and it keeps track of all the rules of the different courts.

What do you dislike?

The only issue I have with the software is that it is not user friendly and requires a great deal of practice in order to get a handle of how the program works. It is not a software that you can learn to work in a couple of days.

What business problems are you solving with the product? What benefits have you realized?

Case management and keeping track of upcoming deadlines and appearances.

ProLaw review by Abe B.
Abe B.
Validated Reviewer
Review Source

"Attempts everything"

What do you like best?

ProLaw leverages data across all of its modules. For example, data about contacts is input once, then used for conflicts checking, matter management, document creation, and accounting.

What do you dislike?

Problems that have existed for years continue to be problems, and there is no clear schedule for bug-fixes. The list of known bugs never lists all of the known bugs. Features that support has said for years should not be used continue to be listed in documentation as if they worked. Some bad choices in coding cause poor performance even on modern hardware. The database schema is both flawed and poorly documented.

Security is poorly implemented. The local executable must be run as administrator, which is generally a no-no. Every user is supposed to be given sysadmin access to the database; sophisticated malicious users can remove restrictions that should prevent them from accessing certain documents or even trash the whole database.

What business problems are you solving with the product? What benefits have you realized?

The leveraging of data across modules has led to significant administrative efficiencies.

ProLaw review by User in Legal Services
User in Legal Services
Validated Reviewer
Verified Current User
Review Source

"Old interface that's not super intuituive"

What do you like best?

Once you do learn to use it, it's fairly easy to use. It allows us to track our cases in a large database. It's great to be able to share cases across the state and know the status of any case.

What do you dislike?

I wish we could use it remotely. It is also difficult and not very intuitive to use at first, but definitely becomes easier as you use it. Additionally, we have lost functionality for days and once for a whole week. It made representing our clients much more difficult and we lost a lot of confidence in our clients when we couldn't determine where their cases were at.

Recommendations to others considering the product

Not the most intuitive and requires some training.

What business problems are you solving with the product? What benefits have you realized?

Integration throughout the state is the main issue we are solving. We have realized the benefit of being able to quickly determine who the former attorneys were, where the case is at, where the file might be, and when the next court date is.

ProLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Not always straight-forward, but helps with organization"

What do you like best?

It's super easy to search by case code or name to bring up the case you need. It helps keep everything regarding that case organized and in one spot, which is great. I'm not aware of any other software that fills all the needs of a law office to keep clients, cases, and billing organized.

What do you dislike?

It's not the most user friendly, meaning you definitely need to be taught how to use many functions. Trainings for this software are a must. Sometimes searching can be difficult when you need to look something up by a more random field. For example if you have an email and want to know who it belongs to, there is not an easy way to do that. You have to run a search function that looks for certain letters/words in the email in any of the contacts for clients. But even this search command gets easily confused if you try to use any punctuation or state names, which are often included in email addresses.

What business problems are you solving with the product? What benefits have you realized?

I mostly use the software to close cases when they are finished. I often have to use it to problem solve which attorney worked or billed the case and if all payments are settled before I can close it officially.

ProLaw review by Marleigh G.
Marleigh G.
Validated Reviewer
Verified Current User
Review Source

"Good Quality Profiling System"

What do you like best?

I like the ease of use of the software and the fact that it stores all of the documents my firm needs.

What do you dislike?

Sometimes the system lags or is slow, but it could be my computer and not the software that causes it.

What business problems are you solving with the product? What benefits have you realized?

We are able to calendar dates, keep track of documents, and organize cases with ease.

ProLaw review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"ProLaw Review"

What do you like best?

ProLaw is an "all in one" solution, that combines all necessary functions to run your firm: document management, docketing, accounting, records management, Westlaw integration, etc. If you are a small firm or solo practice (under 10 lawyers), this software could be perfectly suited for you. At least, that's how the entire legal industry felt about 10 years ago.

What do you dislike?

Since acquiring ProLaw, Thomson Reuters has fallen severely behind with its development of the software. Every release, major or minor, essentially contains only bug fixes, and they tend to reveal as many new bugs as they resolve. It's a vicious cycle. In addition, none of the core features of the software work all that well, and document management is its weakest link.

Recommendations to others considering the product

Avoid it. Even if you're a small firm, there are many, many other solutions that far surpass ProLaw in form, function, and price.

What business problems are you solving with the product? What benefits have you realized?

At its core, ProLaw gives us one piece of software to manage most of our firm. On paper, this is great. In reality, it is underwhelming and in some cases, damaging.

ProLaw review by Tanya F.
Tanya F.
Validated Reviewer
Verified Current User
Review Source

"The best full service legal case management software I've worked with"

What do you like best?

My favorite aspect of ProLaw was how easy it was to learn the front office work flow docketing system to create custom docket flows for any area of law, connecting parent and child dockets in ways that left no break in the process flow for the life of every file so that no case fell through the cracks.

What do you dislike?

The reporting interface was difficult to customize and took work to create reports that displayed data in formats as desired in printable or sharable forms outside of ProLaw, but the real time queries within the application made live reports for users to work directly from a snap.

What business problems are you solving with the product? What benefits have you realized?

I solved many workflow challenges as state regulations changed on a regular basis and found that the system was highly adaptable. Many of these involved foreclosure litigation, as an example when SCRA requirements became strict and new checks and balances needed to be put into place in very short timeframes across thousands of active files, ProLaw made it easy to keep track of everything. Minimal training of staff was needed because the newly added dockets with detailed instructions could be programmed to fall into their pre-existing daily task lists, which was a huge benefit.

ProLaw review by Matthew H.
Matthew H.
Validated Reviewer
Verified Current User
Review Source

"ProLaw Works"

What do you like best?

ProLaw is relatively easy to use (with some training) and makes legal-filing understandable and constantly accessible.

What do you dislike?

Sometimes ProLaw can be fussy and there isn't a very easy way to export events or matters outside of individual exports.

Recommendations to others considering the product

If you're a legal business looking for a digital filing option, ProLaw works really well and will become a very important part of the way you work.

What business problems are you solving with the product? What benefits have you realized?

We've made our physical filing accessible digitally. Benefits = more paperless and better access to documents.

ProLaw review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"ProLaw Review"

What do you like best?

There is a good amount of customization available in order to align it with your firm's specific needs.

What do you dislike?

There are a lot of technical issues with ProLaw. It does not always behave in the most consistent way and can be unpredictable when it comes to various errors that occur.

Recommendations to others considering the product

It is a good idea to have a testing period to see if ProLaw will integrate well with your firm's current workflow.

What business problems are you solving with the product? What benefits have you realized?

Our firm uses ProLaw as our main database for all our cases, clients, contact and vendors. We also use it to manage our accounts and billing.

ProLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Somewhat slow, but a good time tracker"

What do you like best?

The time entry function allows for the distinction between units and statement units.

What do you dislike?

The amount of bugs in the program and how slow it is. It is hard to enter in certain rules on a custom level sometimes. Sometimes we had to go in and create due dates that should have auto populated.

Recommendations to others considering the product

It's a good time management software program but do take time to get to learn each of its features

What business problems are you solving with the product? What benefits have you realized?

We are solving client time entry problems and realized that it is good at tracking matters. It allows for the difference between statement units and units of time.

ProLaw review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Keeps us organized"

What do you like best?

Prolaw gives our legal team the necessary platform to keep organized, save important information, and set deadlines for projects and cases.

What do you dislike?

The program freezes when I move between multiple matters, which is very disruptive when trying to work quickly.

What business problems are you solving with the product? What benefits have you realized?

Team and matter organization.

ProLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Difficult to Use"

What do you like best?

It's nice that time runs when you open a matter.

What do you dislike?

I find it difficult to use. It's inconvenient when opening and closing matters. Also difficult to manage manual entry. The client and page numbers are also difficult to use.

Recommendations to others considering the product

Its pretty good a document management but has some usability issues. Again document housing and categorization are not my favorite.

What business problems are you solving with the product? What benefits have you realized?

Legal issues. I find it nice for document tracking. One of the downsides is the fact that the doc numbers do not auto populate. additionally, client number identification would b helpful. It is good though for finding a client number through the back end.

ProLaw review by User
User
Validated Reviewer
Review Source

"Comprehensive case management solution but needs better organization"

What do you like best?

Easy to create documents and auto-fill important information such as case details, dates, names. Billing is easy with one click billing.

What do you dislike?

The "Events" tab which is the most commonly used tab is not organized well. There is too much information and although you can sort it if needed, I would rather be able to toggle back and forth between tabs to compare information without having to constantly reset filters.

What business problems are you solving with the product? What benefits have you realized?

Easy access to case information and efficient activity centers.

ProLaw review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Reuters Review"

What do you like best?

I like to use this as a resource for legal research and for practical law help. It shows different kinds of documents that I like to review to get a better understanding when trying to understand a concept. I also like the law books section.

What do you dislike?

I don't like the price of it and I don't like that Lexis Nexis isn't connected to it like West Law is.

What business problems are you solving with the product? What benefits have you realized?

I use it as a resource to research.

ProLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Prolaw decent at most things, falls short is some things"

What do you like best?

Prolaw can handle all of the law firm's legal and business needs

What do you dislike?

reporting functions and difficult and requires a level of computer science know how to form queries

Recommendations to others considering the product

Be ready for lots of glitches but if you master the query system, the database can work wonders

What business problems are you solving with the product? What benefits have you realized?

quarterly reports and cash flow analysis

ProLaw review by User in Government Administration
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Simple to use and easy to learn"

What do you like best?

The matters are easy to find for quick reference.

What do you dislike?

Can be difficult to navigate if you're not familiar with the program.

What business problems are you solving with the product? What benefits have you realized?

Easy to track time spent on files for invoicing clients.

ProLaw review by User in Legal Services
User in Legal Services
Validated Reviewer
Review Source

"Pro law"

What do you like best?

Good way to organize dates, court appearance, documents and information (names, addresses, telephone numbers) about case.

What do you dislike?

Layout can be confusing, could be easier to navigate, more self explanatory. I have to ask others questions when using the program.

What business problems are you solving with the product? What benefits have you realized?

I can find documents and information quickly with this program.

ProLaw review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"Good"

What do you like best?

Ease of use, ease of setup, ease of administration, quality of support, everything in one place

What do you dislike?

The feature dislikes involves time. In real estate sales it is location, location, location. This involves time, time, time -- such a valuable commodity.

What business problems are you solving with the product? What benefits have you realized?

Calendar; e-mail sync

ProLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Not user friendly; so many glitches"

What do you like best?

The drag and drop feature is nice for quick and easy documentation

What do you dislike?

Freezes constantly. Glitches hide documents in event view but show in date view.

What business problems are you solving with the product? What benefits have you realized?

Organization of client files

ProLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Lawyer new to using pro-law... previously used Timeslips."

What do you like best?

Ability to easily access prior bills, edit time, and edit others' time.

What do you dislike?

There is nothing that I dislike about pro-law.

What business problems are you solving with the product? What benefits have you realized?

time-management. i'm more productive now because inputting my billable hours is so fast!

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