What do you like best?
I like the way the time tracking is user friendly and provides options for time input, especially compared to other software serving the same function. You can set timers, reminders, look at daily or monthly billing, monitor what you were working on at a given time and most recent matters and events (documents). There are multiple ways to find and use documents in the system. The software updates regularly, but not so frequently that it's always crashing.
What do you dislike?
Icons and labels are not as user friendly as other software, so there's a slight learning curve. Dates, documents and emails are grouped together in one search window, which can be difficult to use. Reminders sometimes blend with completed events and time entries when getting started. The search window is counter-intuitive and leads to erroneous searches and crashes when beginning. Marking items as complete is difficult and takes several steps. Preview screens occasionally crash the program.
Recommendations to others considering the product
Even if you are younger, this software is less user friendly than other software. It's still worth your time to review all training materials in advance to save yourself some time.
What business problems are you solving with the product? What benefits have you realized?
I'm keeping track of files and documents in the same space as time, with the ability to cross reference these to stay organized and efficient.