ProLaw

(21)
3.3 out of 5 stars

ProLaw enables law firms to fully automate the practice and manage the business of law, so you can focus on growing your business.

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Showing 21 ProLaw reviews
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ProLaw review by User in Law Practice
User in Law Practice
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"Jack of all trades master of none"

What do you like best?

Prolaw is an all encompassing "Front office" and "back office" software. Our finance people seem to be happy using it and legal staff and attorneys have gotten used to it, but its not without its flaws. its file management meets our needs and the calendaring integration with microsoft outlook is crucial.

What do you dislike?

Prolaw is clunky.

Prolaw is prone to crashing - while searching for documents queries that aren't specific enough will generally crash the program.

Prolaw's addons with microsoft office can lead to problems with the programs hanging while they wait for prolaw, occasionally requiring us to kill the prolaw process in order to save the file.

Prolaw generally requires us to keep multiple case file locaitons, it doesn't handle the saving and editing of things beyond pdfs and microsoft office well. So media will need to be kept in a separate location.

Recommendations to others considering the product

Don't commit until you've tried every option, including the cloud.

What business problems are you solving with the product? What benefits have you realized?

Accurately billing our clients, paying expenses, distributing funds are pro laws biggest strength and our financial record keeping has vastly improved using prolaw.

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ProLaw review by <span>Carlos C.</span>
Carlos C.
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"We are satisfied with Prolaw"

What do you like best?

They have always answered back when we contacted them; if asked, they work diligently to update the software with the latest version. Even if you ask for a service that is part of the maintenance package, or that is not suited for your business, instead of trying to make a sale they send you to the right person in their team, let you know what is the best solution for the problem, and they help you without charging for it.

What do you dislike?

I would like to have some others features available to better manage the firm's operation and sales process.

Recommendations to others considering the product

You will need to have some processes in place at your firm in order to take full advantage of what Prolaw has to offer. Nonetheless, even if you have some pending work to do to have your policies and processes, Prolaw will certainly help your firm's business.

What business problems are you solving with the product? What benefits have you realized?

As a small Law firm (7 - 9 lawyers), Prolaw has helped us to coordinate processes, supervise matters more efficiently, keep the whole team better informed.

What Legal Case Management solution do you use?

Thanks for letting us know!
ProLaw review by User in Law Practice
User in Law Practice
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Verified Current User
Review Source

"Full service law office organization. "

What do you like best?

I like the way the time tracking is user friendly and provides options for time input, especially compared to other software serving the same function. You can set timers, reminders, look at daily or monthly billing, monitor what you were working on at a given time and most recent matters and events (documents). There are multiple ways to find and use documents in the system. The software updates regularly, but not so frequently that it's always crashing.

What do you dislike?

Icons and labels are not as user friendly as other software, so there's a slight learning curve. Dates, documents and emails are grouped together in one search window, which can be difficult to use. Reminders sometimes blend with completed events and time entries when getting started. The search window is counter-intuitive and leads to erroneous searches and crashes when beginning. Marking items as complete is difficult and takes several steps. Preview screens occasionally crash the program.

Recommendations to others considering the product

Even if you are younger, this software is less user friendly than other software. It's still worth your time to review all training materials in advance to save yourself some time.

What business problems are you solving with the product? What benefits have you realized?

I'm keeping track of files and documents in the same space as time, with the ability to cross reference these to stay organized and efficient.

ProLaw review by <span>Robert R.</span>
Robert R.
Validated Reviewer
Verified Current User
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"ProLaw"

What do you like best?

We use ProLaw as the firm's docketing system and it has been a positive experience this year. We use the program to calendar dates, set reminders, book conference rooms and it keeps track of all the rules of the different courts.

What do you dislike?

The only issue I have with the software is that it is not user friendly and requires a great deal of practice in order to get a handle of how the program works. It is not a software that you can learn to work in a couple of days.

What business problems are you solving with the product? What benefits have you realized?

Case management and keeping track of upcoming deadlines and appearances.

ProLaw review by <span>Abe B.</span>
Abe B.
Validated Reviewer
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"Attempts everything"

What do you like best?

ProLaw leverages data across all of its modules. For example, data about contacts is input once, then used for conflicts checking, matter management, document creation, and accounting.

What do you dislike?

Problems that have existed for years continue to be problems, and there is no clear schedule for bug-fixes. The list of known bugs never lists all of the known bugs. Features that support has said for years should not be used continue to be listed in documentation as if they worked. Some bad choices in coding cause poor performance even on modern hardware. The database schema is both flawed and poorly documented.

Security is poorly implemented. The local executable must be run as administrator, which is generally a no-no. Every user is supposed to be given sysadmin access to the database; sophisticated malicious users can remove restrictions that should prevent them from accessing certain documents or even trash the whole database.

What business problems are you solving with the product? What benefits have you realized?

The leveraging of data across modules has led to significant administrative efficiencies.

ProLaw review by User in Legal Services
User in Legal Services
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Verified Current User
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"Old interface that's not super intuituive"

What do you like best?

Once you do learn to use it, it's fairly easy to use. It allows us to track our cases in a large database. It's great to be able to share cases across the state and know the status of any case.

What do you dislike?

I wish we could use it remotely. It is also difficult and not very intuitive to use at first, but definitely becomes easier as you use it. Additionally, we have lost functionality for days and once for a whole week. It made representing our clients much more difficult and we lost a lot of confidence in our clients when we couldn't determine where their cases were at.

Recommendations to others considering the product

Not the most intuitive and requires some training.

What business problems are you solving with the product? What benefits have you realized?

Integration throughout the state is the main issue we are solving. We have realized the benefit of being able to quickly determine who the former attorneys were, where the case is at, where the file might be, and when the next court date is.

Kate from G2 Crowd

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