Promapp

(73)
4.3 out of 5 stars

Promapp is process management software that helps companies build, improve and share their process knowledge from a central online repository. Promapp drives process improvement by simplifying process mapping, so that business teams can own and improve their own processes.

Work for Promapp?
K2platform 2x

Learning about Promapp?

We can help you find the solution that fits you best.

Promapp Reviews

Ask Promapp a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 73 Promapp reviews
LinkedIn Connections
Promapp review by <span>Robert B.</span>
Robert B.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

The system is extremely intuitive for users within our organization. Being easy to read, easy to write within, easy to navigate, and easy to leave feedback within made it a no-brainer choice when looking for a software tool that our workplace would engage well with. If you actually want your entire workforce involved with process improvement efforts (rather than just a handful of people trained in a more complex BPM tool), there's simply no better program out there than Promapp. It has just enough robust features to get the job done. Users can opt between a visual map or text outline served up to them for any given process and the system remembers preferences. Furthermore, if you often have sleight variations to existing processes, you can tweak users on the back-end so that they receive the variation most appropriate for them by default.

The workflows auto render based on the outline users create. Edits are easy to complete and there's version history on every single process or document that is placed within it. The new PVM tool lets you create minor variations of similar processes. If one segment of your company performs an extra step here or there that others don't, it's easy to capture that as well without having to re-create an entirely separate workflow. Promapp Customer Service also provides very quick and helpful responses for any issues you may have with the tool.

What do you dislike?

Some users miss the decision loops most often used in Visio or other BPM tools but Promapp's stance is that this adds unnecessary complexity. You can still capture details about exceptions to the main flow of your process, but this might be off-putting to users that want to create something complex (like a system diagram). Another small issue users have is the limited customization for process blocks on the map. For instance, if you have a crucial step in a process, it will look like all the other steps visually unless you add text indicators like "Important!", etc. We'd love to see the ability to color highlight certain steps red or bold if crucial, etc.

Recommendations to others considering the product

Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

What business problems are you solving with the product? What benefits have you realized?

Our organization has been growing fast, outpacing traditional process capturing efforts. It created problems wherein we had new employees being trained by word of mouth or side -by-sides because the existing attempts at writing down SOPs/MOPs/process manuals were so far behind and out of date.

Rather than having 3-4 employees solely dedicated to sitting with others and writing down their processes for analysis later, Promapp's structure allows for every process to have an Owner and an Expert. Essentially a "doer" of the process teamed with a person that can approve changes to the existing version. Anyone in the organization can chime in with an idea. The Owner and Expert review it and if both decide it's something worth using, they can edit, approve, and re-publish their own new version of the process. It places process improvement in the hands of the employees actually responsible for the work.

We've seen an uptick in employee engagement with process improvement after implementation. Some departments hold weekly meetings where they discuss feedback left on their processes throughout the week. Remote colleagues in other states familiar with just one of our company's products can gain insight on what's going on at our other locations and offer constructive feedback on how they'd improve a process for another product team. The best part about Promapp is that it actually gets people talking about (and capturing!) what they're doing.

0 of 0 found this helpful.
Helpful?
Sign in to G2 Crowd to see what your connections have to say about Promapp
Headshots
Promapp review by <span>Kyle G.</span>
Kyle G.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

Framework, processes and key process information are easy to build, and understand.

What do you dislike?

It's difficult to code a process step to be used across multiple processes. This is where the usefulness drop's away, as our processes are not so good as a baseline for technical requirement documents and some process improvement activities.

Recommendations to others considering the product

There are less pretty tools that are better at capturing the relationships between processes, process steps, projects and requirements. I believe Promapp would be excellent for smaller-to-medium sized organisations, but larger more complex organisations will struggle to realise the benefits of a process source of truth unless there is senior support across multiple areas, and a substantial commitment to maintain and audit centralised standards.

What business problems are you solving with the product? What benefits have you realized?

There are views to use as our overall process framework at the University, including definition of our policies. A lack of maintenance and control at times has led to unwieldy controlled fields. Some system limitations and perceptions has caused some problems with traction. However we have started to pull information out of documents on shared drives and peoples heads, and into this Promapp centralised cloud repository for process information.

0 of 0 found this helpful.
Helpful?

What Business Process Management solution do you use?

Thanks for letting us know!
Promapp review by <span>Liz H.</span>
Liz H.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

Promapp is so simple. We have trained over 200 staff members to use it, with no issues. It's regularly improved, but in ways that keep the core functions clean and concise. It's flexible, accessible, easily integrated, and just plain useful.

What do you dislike?

I'm not crazy about reviews, but let's be honest, they are necessary.

Recommendations to others considering the product

If you're looking for easy, shareable, simple operational process capture, look no further. Promapp really does the job.

It's not as flexible as Visio for analytical process evaluation, but it is perfect for real business process capture. You can teach pretty much anyone to use it, and you can easily integrate it with your active directory. We hook into Promapp from our intranet, and from multiple proprietary software applications, where Promapp has become our default "help".

It's now become the first port of call whenever I get a business process question. And what's more, it's so easy to use that I've often come across a problem, not known the answer, and thought, hmm, is it in Promapp? And there it is. Often written BY ME. But it was so easy that I just forgot I'd done it :)

What business problems are you solving with the product? What benefits have you realized?

In a small unitary authority with nearly 300 staff doing a vast array of roles, process capture is vital to ongoing business productivity. It's also massively helpful during change projects - everyone gets the same story, the same way, every time.

0 of 0 found this helpful.
Helpful?
Promapp review by <span>Daniel G.</span>
Daniel G.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

The fact that Promapp is a go-to for knowledge management - processes, documentation, continuous improvement and risk management. And its has been easy to engage the workforce because it is easy to use.

What do you dislike?

I find dislike a strong word to use for anything in Promapp. I guess the only improvement I can think of is that you cannot click straight into the Risk register from the Risk tab in your dashboard, you have to navigate back out to the register and then open the risk. Its a small inconvenience.

Recommendations to others considering the product

There are a few players in this space but based on my research and testing before we signed with Promapp, no one is making a simpler to use and more versatile product with features that are useful. In my experience companies need to go with a product that fulfils the basic needs and has smart extras over the large and cumbersome process management tools. Its about getting the basics right in a business, and Promapp is one of the tools we use to facilitate that.

What business problems are you solving with the product? What benefits have you realized?

We have standardised the way we do many processes, and easily trained those teams. The use of Promapp to maintain processes has meant when an issue or error occurs, we update the process and documentation, cross train the team and everyone involved signs off in acknowledgement. So accountability is a big part of our culture now.

The work flow of improvement actions or continuous improvement is now clear and easily tracked. This has improved our execution rate in a big way, to the point now where issues in the business have dropped dramatically and aren't reoccurring. So we have noticed that this overall improvement has reduced labour cost as we are not spending time fixing errors, and we have reduced material costs as we are not remaking products that had reoccurring errors.

0 of 0 found this helpful.
Helpful?
Promapp review by <span>Colin M.</span>
Colin M.
Validated Review
Verified Current User
Review Source

One of the best tools out there

Reviewed On
Validated Review
Verified Current User
What do you like best?

The simplicity of creating a process and having it in a graphical format without having to re-engineer it is a great feature.

What do you dislike?

There isn't anything in the tool today that I can say I dislike.

Recommendations to others considering the product

Promapp is a great business to deal with and they have a product that works.

It is however very important to consider that the product is not going to do it all. if the business is not ready to embrace processes then no matter which tool you use you will struggle with the uptake.

having said that, if you can get your organisation in the right mindset, Promapp makes it easy for your users to get on board.

What business problems are you solving with the product? What benefits have you realized?

Having agreed processes available without having to look for and share documents is invaluable. being able to share processes, even with customers is a great confidence builder and increases the trust we establish with prospects

0 of 0 found this helpful.
Helpful?
Promapp review by <span>Norman N.</span>
Norman N.
Validated Review
Verified Current User
Review Source

Excellent process management software.

Reviewed On
Validated Review
Verified Current User
What do you like best?

Very easy to use, and to manage processes. The fact that I can access processes online at anytime is a great feature.

What do you dislike?

Nothing yet! ProMapp is a one stop solution for our company processes.

Recommendations to others considering the product

This product is great to centralise all your processes and documents. There are different access levels, based on the needs of the user. It has an excellent reporting system, that can be printed in a nicely presented document, or it can be exported to excel for manipulation of the data etc.

I have been using ProMapp for 2 years now, and I'm very impressed with the ease of use. Another excellent feature is that you can set review dates, to ensure that your processes are always kept up to date. ProMapp allows us to be ISO9000 accredited.

As a Service Delivery Manager in the transport sector, I would highly recommend this software to anyone looking to improve their process management.

What business problems are you solving with the product? What benefits have you realized?

We wanted a system where staff could be more engaged in processes, and provide critical feedback for change. And to also have a centralised system that can be accessed from anywhere.

Benefits:

Centralised processes & documents, that can be accessed online.

Staff engagement in processes, through providing feedback and improvement suggestions.

Different access levels, based on user roles.

Ability to share processes with stakeholders, before approval and publishing.

Excellent reporting system, with the ability to export to Excel (.csv) or PDF.

A useful dashboard, keeping you up to date with process changes & improvements etc.

0 of 0 found this helpful.
Helpful?
Kate avatar
Kate from G2 Crowd

Learning about Promapp?

I can help.
* We monitor all Promapp reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.