Promapp

Promapp

4.4
(87)
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Promapp is process management software that helps companies build, improve and share their process knowledge from a central online repository. Promapp drives process improvement by simplifying process mapping, so that business teams can own and improve their own processes.

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Promapp review by Robert B.
Robert B.
Validated Reviewer
Verified Current User
Review Source

"Promapp is a Superb Process Improvement / Workflow Mapping Tool"

What do you like best?

The system is extremely intuitive for users within our organization. Being easy to read, easy to write within, easy to navigate, and easy to leave feedback within made it a no-brainer choice when looking for a software tool that our workplace would engage well with. If you actually want your entire workforce involved with process improvement efforts (rather than just a handful of people trained in a more complex BPM tool), there's simply no better program out there than Promapp. It has just enough robust features to get the job done. Users can opt between a visual map or text outline served up to them for any given process and the system remembers preferences. Furthermore, if you often have sleight variations to existing processes, you can tweak users on the back-end so that they receive the variation most appropriate for them by default.

The workflows auto render based on the outline users create. Edits are easy to complete and there's version history on every single process or document that is placed within it. The new PVM tool lets you create minor variations of similar processes. If one segment of your company performs an extra step here or there that others don't, it's easy to capture that as well without having to re-create an entirely separate workflow. Promapp Customer Service also provides very quick and helpful responses for any issues you may have with the tool.

What do you dislike?

Some users miss the decision loops most often used in Visio or other BPM tools but Promapp's stance is that this adds unnecessary complexity. You can still capture details about exceptions to the main flow of your process, but this might be off-putting to users that want to create something complex (like a system diagram). Another small issue users have is the limited customization for process blocks on the map. For instance, if you have a crucial step in a process, it will look like all the other steps visually unless you add text indicators like "Important!", etc. We'd love to see the ability to color highlight certain steps red or bold if crucial, etc.

Recommendations to others considering the product

Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

What business problems are you solving with the product? What benefits have you realized?

Our organization has been growing fast, outpacing traditional process capturing efforts. It created problems wherein we had new employees being trained by word of mouth or side -by-sides because the existing attempts at writing down SOPs/MOPs/process manuals were so far behind and out of date.

Rather than having 3-4 employees solely dedicated to sitting with others and writing down their processes for analysis later, Promapp's structure allows for every process to have an Owner and an Expert. Essentially a "doer" of the process teamed with a person that can approve changes to the existing version. Anyone in the organization can chime in with an idea. The Owner and Expert review it and if both decide it's something worth using, they can edit, approve, and re-publish their own new version of the process. It places process improvement in the hands of the employees actually responsible for the work.

We've seen an uptick in employee engagement with process improvement after implementation. Some departments hold weekly meetings where they discuss feedback left on their processes throughout the week. Remote colleagues in other states familiar with just one of our company's products can gain insight on what's going on at our other locations and offer constructive feedback on how they'd improve a process for another product team. The best part about Promapp is that it actually gets people talking about (and capturing!) what they're doing.

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Promapp review by Kyle G.
Kyle G.
Validated Reviewer
Verified Current User
Review Source

"Great Business View of Processes, but Falls Short for Requirements Definition"

What do you like best?

Framework, processes and key process information are easy to build, and understand.

What do you dislike?

It's difficult to code a process step to be used across multiple processes. This is where the usefulness drop's away, as our processes are not so good as a baseline for technical requirement documents and some process improvement activities.

Recommendations to others considering the product

There are less pretty tools that are better at capturing the relationships between processes, process steps, projects and requirements. I believe Promapp would be excellent for smaller-to-medium sized organisations, but larger more complex organisations will struggle to realise the benefits of a process source of truth unless there is senior support across multiple areas, and a substantial commitment to maintain and audit centralised standards.

What business problems are you solving with the product? What benefits have you realized?

There are views to use as our overall process framework at the University, including definition of our policies. A lack of maintenance and control at times has led to unwieldy controlled fields. Some system limitations and perceptions has caused some problems with traction. However we have started to pull information out of documents on shared drives and peoples heads, and into this Promapp centralised cloud repository for process information.

What Business Process Management solution do you use?

Thanks for letting us know!
Promapp review by Liz H.
Liz H.
Validated Reviewer
Verified Current User
Review Source

"Implementation and four years' experience - still love it!"

What do you like best?

Promapp is so simple. We have trained over 200 staff members to use it, with no issues. It's regularly improved, but in ways that keep the core functions clean and concise. It's flexible, accessible, easily integrated, and just plain useful.

What do you dislike?

I'm not crazy about reviews, but let's be honest, they are necessary.

Recommendations to others considering the product

If you're looking for easy, shareable, simple operational process capture, look no further. Promapp really does the job.

It's not as flexible as Visio for analytical process evaluation, but it is perfect for real business process capture. You can teach pretty much anyone to use it, and you can easily integrate it with your active directory. We hook into Promapp from our intranet, and from multiple proprietary software applications, where Promapp has become our default "help".

It's now become the first port of call whenever I get a business process question. And what's more, it's so easy to use that I've often come across a problem, not known the answer, and thought, hmm, is it in Promapp? And there it is. Often written BY ME. But it was so easy that I just forgot I'd done it :)

What business problems are you solving with the product? What benefits have you realized?

In a small unitary authority with nearly 300 staff doing a vast array of roles, process capture is vital to ongoing business productivity. It's also massively helpful during change projects - everyone gets the same story, the same way, every time.

Promapp review by Daniel G.
Daniel G.
Validated Reviewer
Verified Current User
Review Source

"We have standardised, and the bottom line has improved"

What do you like best?

The fact that Promapp is a go-to for knowledge management - processes, documentation, continuous improvement and risk management. And its has been easy to engage the workforce because it is easy to use.

What do you dislike?

I find dislike a strong word to use for anything in Promapp. I guess the only improvement I can think of is that you cannot click straight into the Risk register from the Risk tab in your dashboard, you have to navigate back out to the register and then open the risk. Its a small inconvenience.

Recommendations to others considering the product

There are a few players in this space but based on my research and testing before we signed with Promapp, no one is making a simpler to use and more versatile product with features that are useful. In my experience companies need to go with a product that fulfils the basic needs and has smart extras over the large and cumbersome process management tools. Its about getting the basics right in a business, and Promapp is one of the tools we use to facilitate that.

What business problems are you solving with the product? What benefits have you realized?

We have standardised the way we do many processes, and easily trained those teams. The use of Promapp to maintain processes has meant when an issue or error occurs, we update the process and documentation, cross train the team and everyone involved signs off in acknowledgement. So accountability is a big part of our culture now.

The work flow of improvement actions or continuous improvement is now clear and easily tracked. This has improved our execution rate in a big way, to the point now where issues in the business have dropped dramatically and aren't reoccurring. So we have noticed that this overall improvement has reduced labour cost as we are not spending time fixing errors, and we have reduced material costs as we are not remaking products that had reoccurring errors.

Promapp review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"I've been using Promapp for 2 months as a Process Expert. "

What do you like best?

I enjoy the simplicity and layered approach. It means people can follow the process at a high level. If they need to drill down for more information, they can.

What do you dislike?

Nothing stands out as being there not to like. There are a few minor issues. When the option to expand the process within a process, using the small arrow at the bottom right of sub-processes, it will occasionally render incorrectly and slightly change the process mapping.

Recommendations to others considering the product

Highly recommended for Process mapping.

What business problems are you solving with the product? What benefits have you realized?

We are mapping our core processes using Promapp. The benefits are being incrementally realised. The simplicity of linking process means that staff can seamlessly pass from one process to another. This also drives discuss between Process Stewards and Experts when interfaces need strengthening. The platform for ranking and feedback for processes is driving improvements. Process feedback and performance ranking is on display which drives improvements.

Promapp review by Colin M.
Colin M.
Validated Reviewer
Verified Current User
Review Source

"One of the best tools out there"

What do you like best?

The simplicity of creating a process and having it in a graphical format without having to re-engineer it is a great feature.

What do you dislike?

There isn't anything in the tool today that I can say I dislike.

Recommendations to others considering the product

Promapp is a great business to deal with and they have a product that works.

It is however very important to consider that the product is not going to do it all. if the business is not ready to embrace processes then no matter which tool you use you will struggle with the uptake.

having said that, if you can get your organisation in the right mindset, Promapp makes it easy for your users to get on board.

What business problems are you solving with the product? What benefits have you realized?

Having agreed processes available without having to look for and share documents is invaluable. being able to share processes, even with customers is a great confidence builder and increases the trust we establish with prospects

Promapp review by Norman N.
Norman N.
Validated Reviewer
Verified Current User
Review Source

"Excellent process management software."

What do you like best?

Very easy to use, and to manage processes. The fact that I can access processes online at anytime is a great feature.

What do you dislike?

Nothing yet! ProMapp is a one stop solution for our company processes.

Recommendations to others considering the product

This product is great to centralise all your processes and documents. There are different access levels, based on the needs of the user. It has an excellent reporting system, that can be printed in a nicely presented document, or it can be exported to excel for manipulation of the data etc.

I have been using ProMapp for 2 years now, and I'm very impressed with the ease of use. Another excellent feature is that you can set review dates, to ensure that your processes are always kept up to date. ProMapp allows us to be ISO9000 accredited.

As a Service Delivery Manager in the transport sector, I would highly recommend this software to anyone looking to improve their process management.

What business problems are you solving with the product? What benefits have you realized?

We wanted a system where staff could be more engaged in processes, and provide critical feedback for change. And to also have a centralised system that can be accessed from anywhere.

Benefits:

Centralised processes & documents, that can be accessed online.

Staff engagement in processes, through providing feedback and improvement suggestions.

Different access levels, based on user roles.

Ability to share processes with stakeholders, before approval and publishing.

Excellent reporting system, with the ability to export to Excel (.csv) or PDF.

A useful dashboard, keeping you up to date with process changes & improvements etc.

Promapp review by Doug R.
Doug R.
Validated Reviewer
Verified Current User
Review Source

"Once understood, a great tool"

What do you like best?

Easy to adapt to our situation, easy for users to interact with (sign off, refer, suggest), good linkages between processes and risks, captures all of our work and targets in one place, keep records / history of improvements, safety issues and responses to risks.

What do you dislike?

It takes a champion within the organisation to keep it going, it takes some work to get a good understanding and working knowledge of it, it can be a bit of work to keep the dashboard reasonably clear - it doesn't give up!

Recommendations to others considering the product

Ensure wide support - CE to anyone who will be a user. It is and effort and a cost to get the rewards, but well worth it.

What business problems are you solving with the product? What benefits have you realized?

identifying and recording quality improvements, having real time qms and process description in a changing environment. Benefits: coordinates effort across the whole distributed organisation ( seven sites), provides commonality for processes which are easier to monitor and change

Promapp review by Pippa M.
Pippa M.
Validated Reviewer
Verified Current User
Review Source

"I'm a reader/ consumer not a writer!"

What do you like best?

I like the procedure tab best so I can see the whole thing laid out and then click on the + links to access the more detailed content. The fact it simplifies sometimes complex processes works for me!

What do you dislike?

The actual map doesn't really work for me - i think it either does or it doesn't (left brain/ right brain).

Recommendations to others considering the product

Use the search tool when you first use it so that you can add your most recently viewed items to the drop down and then move the most useful to favourites.

What business problems are you solving with the product? What benefits have you realized?

I use it to point others that I train to risk and issue management and a colleague has written some ebspoke work on cost and schedule managament.

Promapp review by Rob V.
Rob V.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, harder to implement - well worth it when up and running."

What do you like best?

How easy Promapp is to use and the support behind the software, they are open to any suggestions or improvements you may have.

What do you dislike?

The amount of chatter you get being a promaster and the fact that you can't customise the notifications you get. The fact you can't govern who has and hasn't seen documents such as policies, images, forms, videos, guides, info or training. The fact that risk and improvement modules cost more to have implemented.

Recommendations to others considering the product

Implementation and uptake is the biggest issue - you need to build a culture of improvement and everyone to get behind the culture to get the best results.

What business problems are you solving with the product? What benefits have you realized?

Consistency across all team members. We want everyone to be doing things the same way - this will also increase efficiency. We have seen a lot more willingness for all team members to have input across other areas of the business.

Promapp review by Steve M.
Steve M.
Validated Reviewer
Verified Current User
Review Source

"Promapp gets process management into the hands of your business"

What do you like best?

The intuitive nature of Promapp means that you don't need to be a guru to be able to capture and maintain your processes. The key to success is having a process tool that is easy to use and Promapp delivers this.

What do you dislike?

Minor quibble but I'd like to be able to share the glossary externally as it is a great resource in an acronym heavy environment such as ours

What business problems are you solving with the product? What benefits have you realized?

Understanding how our business has evolved from silos to being a true interconnected enterprise. We used Adobe Captivate to capture videos of system use and matched these with processes to create a knowledge repository.

Promapp review by Glenys M.
Glenys M.
Validated Reviewer
Verified Current User
Review Source

"The Promapp Experience"

What do you like best?

The ease of use of Promapp, the online help and training modules, the tool functionality, Promapp offers so much to both the individual user as well as the business improvement process of the business. The scope of application for the promapp tool is limited only by the scope of your business improvement programma.

What do you dislike?

Very little about the tool has caused me problem and concerns when questions were raised with Promapp, support have answered promptly with the appropriate level comprehension detail.

Recommendations to others considering the product

Secure top level commitment to allocate sufficient staff time and resourcing to effectively progress process development.

What business problems are you solving with the product? What benefits have you realized?

The creation of a business wide process management system with the ability to identify where cross department process improvement can be achieved.

Promapp review by Graham Y.
Graham Y.
Validated Reviewer
Verified Current User
Review Source

"CFO"

What do you like best?

Cloud based tool available across the organisation at any location. Provides well thought through structured approach to process management and risk.

What do you dislike?

Some elements don't exactly fit our requirements around risk but we successfully work around those.

Recommendations to others considering the product

As with any product it helps to have a good understanding of what you are trying to achieve prior to selection. Take advantage of Promapp demos and workshop with your users prior to final selection.

What business problems are you solving with the product? What benefits have you realized?

End to end process management and control integrated with our enterprise risk management framework. We have used Promapp as the lead application to complete a business wide review and documentation of our core business processes. In addition Promapp now manages our risk register.

Promapp review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Great tool with which to effect change, and easy to use!"

What do you like best?

Since rolling out ProMapp to support changes to processes, and embedding new processes within projects, the uptake on change has increased - this tool makes it easier for the change-affected to comprehend the changes and to accept those changes. As a technical business analyst, it makes my job so much easier.

What do you dislike?

It's hard to dislike anything about ProMapp, although the latest changes have fixed a couple of the niggly things like having to specifically select 'quick save'.

What business problems are you solving with the product? What benefits have you realized?

It has helped the pace of change to increase - with a visual style, and a full descriptive layout, it's much easier to communicate how I envisage a new process being of benefit.

Promapp review by Rachel B.
Rachel B.
Validated Reviewer
Verified Current User
Review Source

"So Helpful!"

What do you like best?

As a new (remote) employee, Promapp has saved my life! I can easily find answers to my questions without having to bother anyone at Corporate.

What do you dislike?

I honestly can't think of anything that I dislike about Promapp.

What business problems are you solving with the product? What benefits have you realized?

Promapp has proven to be a real time saver. I don't have to bother or search for people to answer my questions. I can easily find what I need when I need it.

Promapp review by Yogin J.
Yogin J.
Validated Reviewer
Verified Current User
Review Source

"Promapp is a breeze"

What do you like best?

We can make a process as simple or as complex as required.

Breaking down the activities into tasks and notes really helps.

What do you dislike?

Anyone who creates a Promapp can go ahead and publish it themselves - this means that the review process can be skipped, which is not exactly a healthy process !

Recommendations to others considering the product

It's as simple as A-B-C - any process that can be mapped in Promapp is already doing the right things.

What business problems are you solving with the product? What benefits have you realized?

Making day-to-day tasks easier to understand for an outsider (new joinee, other team).

Helps in organizing your thought process around an actual business process.

Promapp review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Great tool to document and view procedures"

What do you like best?

Promapp is very user friendly and intuitive which as a result enables process doers themselves to document their processes and procedures. It's designed from a 'user experience' perspective where a user will write the procedure and the system will draw the map for you.

it's displayed in a very simple format which help users to view and follow a process easily

It's a cloud based software which means it can be accessed from anywhere as long as you have an internet connection.

What do you dislike?

The way the 'decision' functionality is used.

What business problems are you solving with the product? What benefits have you realized?

Promapp has been very useful with documenting Procedures/ Processes, highlight the E2E processes and how each sub process is linked in to the main process.

A one stop shop to access and view the company's processes/ procedures.

Promapp review by Zoe F.
Zoe F.
Validated Reviewer
Review Source

"Maximising productivity and reducing wastage"

What do you like best?

Processes stored in Promapp are easy to find, and ownership is clearly listed. The platform is responsive and intuitive.

What do you dislike?

Marketing resources aren't sufficient. It would be useful to have additional support to more easily explain the benefits of Promapp to staff.

Recommendations to others considering the product

Not a fault of the product itself, but ensure you clearly explain the reasoning behind implementation to ensure uptake. If staff knew it would save them time and reduce administrative frustration, uptake would be vastly improve. There are many products on the market, and change fatigue may affect willingness to use Promapp.

What business problems are you solving with the product? What benefits have you realized?

Uncertainty around locating and applying processes has been an organisational issue in the past. Through Promapp, less time is wasted searching for processes which leads to greater productivity in other work areas.

Promapp review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source

"Loving ProMapp's ease of use"

What do you like best?

More than anything, I love how easy it is to modify process maps in Promapp. A change to a process that might take an hour to create in Visio can literally be performed in seconds in using Promapp's drag and drop functionality.

I also love that all of Promapp is based on the principle of keeping things simple. Although this challenges the process writers to begin with, the result is a clean, uncluttered and easy to use.

We've just started using the Process Variant Module and are sure that this will enhance our ability to manage processes easily and provide our users with simple, easy-to-use process information.

What do you dislike?

There's not a lot to dislike in the process management component of the product. We have found serious limitations with the Improvements module, however, especially in relation to reporting on the progress and workload implications of the Improvements.

Recommendations to others considering the product

I'd give it a try - there' s a 30-day free trial period.

What business problems are you solving with the product? What benefits have you realized?

We are still trying to fully document all of our end-to-end processes - as well as continually improving the processes we have. The main benefits realised have been in terms of enabling the business to take ownership of the processes rather than seeing them as belonging to the Business Analysts.

We expect our processes to be better managed in terms of review and accuracy but this has yet to be tested. We also expect that the PVM will reduce the time we need to spend on maintaining minor but important variations of a single process rather than needing to update multiple versions of the same process.

Promapp review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great for larger organizations that are very process centric - less so for small ones. "

What do you like best?

Great repository for process maps. It works very well for documenting and mapping processes.

What do you dislike?

In our specific situation the information just sits there and as we are a small company Promapp unfortunately didn't get looked at too often. We've moved most of our processes into the system which manages our actual work as actual workflows that drive behaviour and work across all teams rather than just having them documented and sitting somewhere.

Recommendations to others considering the product

If you rely heavily on manual processes and are a large organisation - Promapp is AMAZING!

If you are a small company and rely mostly on workflows to manage digital work I would recommend going with any of the many item trackers out there which will actually implement processes rather than just documenting them.

What business problems are you solving with the product? What benefits have you realized?

There was some benefit years ago when we started to use Promapp as it forced everyone to think about and verbalise the processes.

Promapp review by User
User
Validated Reviewer
Verified Current User
Review Source

"Never second guess what your supposed to be doing! :)"

What do you like best?

I like the fact that all the documents, contact people and FAQ's are all in one process. If you are unsure if you have done something correctly just have a look at Promapp.

What do you dislike?

At first it was hard to find the documents that I needed but once you understand how Promapp works, finding what you need is a breeze.

Recommendations to others considering the product

Give it a go! You won't regret it :)

What business problems are you solving with the product? What benefits have you realized?

It helps with pricing for customers. Every employee can give the exact same quote nationwide as we are all in the same system looking at the same documents.

Promapp review by Sheri-Anne B.
Sheri-Anne B.
Validated Reviewer
Verified Current User
Review Source

"Breath of Fresh Air"

What do you like best?

Being able to reorder items by simply dragging and dropping halved my process mapping workload and enabled live updates to processes while sitting in the room with the interested parties.

What do you dislike?

That there is an additional cost for variations as I feel it was a core part of the product that was missing, not an added bonus.

What business problems are you solving with the product? What benefits have you realized?

Willingness to process map has increased in the organisation as people can see how easy it is to use and the potential benefits it can provide. A big one for us is training for new staff.

Promapp review by User in Government Administration
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Fantastic aid in Change Management"

What do you like best?

Ability to view process at a high level via map view and also to have detailed information at the click of a tab. This makes it very easy to identify gaps between existing processes and a proposed change.

What do you dislike?

Not entirely comfortable with the new star rating of processes but it is an improvement from the emoticons.

Recommendations to others considering the product

Simple and easy to use, great as a training aid and provides us with the ability to realize resource savings.

What business problems are you solving with the product? What benefits have you realized?

Gap analysis for implementation of new IT systems, visual representation of the swimlanes has helped us to streamline our procurement authorisation workflows. Easy identification of financial costs and savings from process changes.

Promapp review by User
User
Validated Reviewer
Verified Current User
Review Source

"I wish it was better"

What do you like best?

There are many good things about this program, but its only geard toward processes I wish it was just one big program that you could use to cover all areas of the company. This way we wouldn't have to pay for a bunch of different programs.

What do you dislike?

I wish you were more friendly with HR department

Recommendations to others considering the product

I think its a great program but I wish It worked well with the HR side of things.

What business problems are you solving with the product? What benefits have you realized?

Manufacturing problems that would come up. Now we have processes that tell the operators how to run everything.

Promapp review by Ramana P.
Ramana P.
Validated Reviewer
Review Source

"Promapp’s Quality Assurance Management System"

What do you like best?

The tool looks futuristic and intuitive.

What do you dislike?

Nothing in particular. May be, some of the text colour (which is light Blue now) could be changed to a darker tan like a Royal Blue. Not a big deal. Just some aesthetics.

Recommendations to others considering the product

I am really impressed and would strongly recommend other to give it a go.

What business problems are you solving with the product? What benefits have you realized?

Since going Agile, I have noticed that the existing Test Management tools in the market are not able to accommodate the new methodology and technologies and steered more towards a traditional Water Fall Model. I am hoping that in times to come, Promapp could be an alternative or answers to these drawbacks.

Promapp review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Clean process flow mapping"

What do you like best?

Ability to map processes cleanly and then display the processes as either detailed processes or as a high level process map.

What do you dislike?

Difficulty in having to screenshot images separately and then load into Promapp. Ideally this should be done within the interface.

Recommendations to others considering the product

Get a trial and give it a go. Need align your business to be ready to convert all to Promapp and getting it done needs to be an individual objective of every individual or it won't get done.

What business problems are you solving with the product? What benefits have you realized?

Promapp centralises all of our company processes into one location with set standards how to structure process across the whole company.

Promapp review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Review Source

"So many features to like"

What do you like best?

The ability for users to quickly and simply capture their own processes and be responsible for them.

What do you dislike?

The system sends notifications about process changes, even if those changes are only administrative ones. This means that sometimes the significant changes get obscured on users' dashboards.

Recommendations to others considering the product

The key to success for any process management system is to have leadership support and governance. The sponsor needs to fully understand how the system can be used and what management habits need to change to get the best results.

What business problems are you solving with the product? What benefits have you realized?

We needed a better system for involving people in the capture of their knowledge in order to benefit the organisation. Users invariably state how intuitive the application is and how easy to use and navigate.

There's a powerful search engine integrated and attaching all important templates, guides, policies and other important reference materials makes it a one-stop shop.

Managers can run reports to tell them the status of processes under their watch.

There have been a number of additional 'pleasant surprises' aalong the way, such as the recording of every process change, feedback and suggestions for improvement recorded, linkage to risk registers, ease of sharing process maps with non-users and handy on-baord help and videos, to name a few.

Promapp review by Philip R.
Philip R.
Validated Reviewer
Verified Current User
Review Source

"The easiest and most effective business process mapping tool there is."

What do you like best?

I love the ease of use and the well-organised layout. All documents, forms and links are kept in the process, and is easy to update and change when needed to.

Sharing a process with a colleague or client is a breeze.

What do you dislike?

I would say the biggest dislike is the price.

What business problems are you solving with the product? What benefits have you realized?

We have used it to map and plan the implementation of a new ERP system. We have also developed a set of Standard Operating Procedures we use in the business.

Promapp review by James B.
James B.
Validated Reviewer
Verified Current User
Review Source

"ProMapp Review"

What do you like best?

Very easy to use and makes good standard pictures with a common sense approach. Not burdened by BA rules

What do you dislike?

There isn't anything I have noticed so far in using it that I don't like

What business problems are you solving with the product? What benefits have you realized?

Developing maps to be used a requirements gathering exercise

Promapp review by Anton P.
Anton P.
Validated Reviewer
Verified Current User
Review Source

"Fantastic, simple no nonsense software"

What do you like best?

Simplistic user interface, common language across all departments. An approach where the subject matter experts write the content, administration is very straight forward.

What do you dislike?

Inability to provide multiple outcomes from a decision option, only Yes or no, vs maybe a 1, 2 or 3 approach.

What business problems are you solving with the product? What benefits have you realized?

Breaking down the silos of processes held in different teams. Allowing collaboration across different teams where a full end to end process can be detailed out.

Promapp review by User
User
Validated Reviewer
Verified Current User
Review Source

"An excellent tool for any organisation"

What do you like best?

The software is very user-friendly and assists with problem solving, training and best practices.

What do you dislike?

It is very difficult to be and stay 'Totally Awesome'.

Recommendations to others considering the product

Highly recommended. Promapp is an excellent tool for benefits realisation, and helps to improve efficiencies across the organisation.

What business problems are you solving with the product? What benefits have you realized?

We are currently comparing our processes and timeframes from our legacy system with our new accounting system that we implemented back in April. This is helping us realise efficiencies and areas for improvement.

Promapp review by Bryce S.
Bryce S.
Validated Reviewer
Review Source

"great tool to document process and so easy to edit when reviewing or updating "

What do you like best?

if used across department or business makes for a consistent experience and also ability to follow any process more clearly than anyother method ive seen. Is a great training tool and also support continuous improvement. also a very clear segregation being processing swimlanes

What do you dislike?

risk module was more diffcult to maintain

What business problems are you solving with the product? What benefits have you realized?

this eliminated a llot of risk where one person knew the process and continutiy was at risk if they left. also provided the go to tool when starting any continuous improvement journey by having the current process mapped

Promapp review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"A great visual tool to monitor opportunity for improvements."

What do you like best?

Keeps the hole team on track and focused to day to day opportunity's to improve and monitor Quality, Health & Safety and Continuous Improvement ideas.

What do you dislike?

A little bit hard to find closed opportunity's that have been completed but have risen again, therefore the need to revisit what we have completed with out making a fresh opportunity.

Recommendations to others considering the product

Trial it and find out for yourself how visual it is to see what needs to be attended to and by when.

What business problems are you solving with the product? What benefits have you realized?

Health & Safety Risks, Incidents/near misses along with Continuous Improvement Ideas and Quality Management.

Promapp review by Jason C.
Jason C.
Validated Reviewer
Review Source

"Good system"

What do you like best?

Pro map is an excellent system for mapping processes, it is relatively simple to learn and implement. Pro map has good training videos and personnel. I have recommended Pro map to other people in the past and will continue to do so.

What do you dislike?

I find that pro map software subscription and training is too expensive a more cost-effective solution would be far more attractive.

Recommendations to others considering the product

Although you may be able to map your processes and video pro map is something that offers so much more.

What business problems are you solving with the product? What benefits have you realized?

Having the ability to have all our processes met in one place have been a great benefit.

Promapp review by Susan M.
Susan M.
Validated Reviewer
Verified Current User
Review Source

"clear concise diagrams, with optional detail"

What do you like best?

Simplification of process, so customers can see how to at a glance

What do you dislike?

permission blocks, not sure why I couldn't do a draft

Recommendations to others considering the product

Active process control to ensure no duplication and good communication pathways.

What business problems are you solving with the product? What benefits have you realized?

Emergency Planning - the strategy, who does what, how we link resources, legal interfaces.

Promapp review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"User friendly "

What do you like best?

User friendly, very easy to get started.

What do you dislike?

Overall the software is good. The annual review function can be improved - the annual review due date can be more flexible, such as allowing review to be conducted earlier than the predetermined due date. At the moment it seems that user cannot click on the "reviewed" button prior to the due date, or actually can just I don't know how?

What business problems are you solving with the product? What benefits have you realized?

Compile process maps for key business procedures, from beginning to the end.

Promapp review by Matt T.
Matt T.
Validated Reviewer
Verified Current User
Review Source

"Promapp in Silver Fern Farms"

What do you like best?

The focus on the procedure - not the map

What do you dislike?

Sometime challenged with process conditions and the best way to represent those in Promapp

Recommendations to others considering the product

Promapp is a fantastic tool for delivering a consistent experience for process consumption and ensures through its governance framework that process are managed, kept up to date and audited. Users love it - it's clean and clear to follow. There are definitely skills needed to write a good process and that comes with great training and ongoing support.

What business problems are you solving with the product? What benefits have you realized?

Need for consistency in business process - the one stop shop

Promapp review by Sarah A.
Sarah A.
Validated Reviewer
Review Source

"Promapp in Early Childhood Education"

What do you like best?

I think Promapp is an amazing asset to my Centre. It allows me to look up policy, procedure and extra information about all aspects of my work.

What do you dislike?

It can be slightly tricky to search for information if you don't know the exact wording for things (which I unfortunately don't yet as I am only new to the position)

What business problems are you solving with the product? What benefits have you realized?

It is a great way of filing forms, without having to print things off, looking after our environment.

Promapp review by Maka P.
Maka P.
Validated Reviewer
Verified Current User
Review Source

"Promapp"

What do you like best?

The ability to map processes inter-department and cross functional.

What do you dislike?

When other department takes their time to map a linked process

Recommendations to others considering the product

You won't know until you try it out...we have achieved ISO accreditation from implementation and staff enjoys using Promapp

What business problems are you solving with the product? What benefits have you realized?

To achieve operational excellence. In the process our company have achieved ISO accreditation for Quality and Safety.

Promapp review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"User Friendly Process Documentation "

What do you like best?

Easy to share links to the processes and embed supporting videos and documents.

What do you dislike?

The system has been a little buggy. It's promising that I've run into less problems than when we first started about a year ago. It could be a little difficult for the casual user to get the hang of it if all they do is view processes.

What business problems are you solving with the product? What benefits have you realized?

Central location for process documentation. Easier to have one place to go to for creating, updating, and viewing documentation.

Promapp review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Promapp helped me solve a complex business problem"

What do you like best?

The software is very intuitive and easy to use.

What do you dislike?

I had no major problems with this system.

Recommendations to others considering the product

This is a very useful and easy to program. It's a great way to communicate change amongst your impacted stakeholders. From what I understand, it is much easier to use than other products on the market.

What business problems are you solving with the product? What benefits have you realized?

Helps you design and articulate solutions to complex business issues. It's also a great way to effectively communicate change across your organisation.

Promapp review by Jackie R.
Jackie R.
Validated Reviewer
Review Source

"Easiest Process Software I have used"

What do you like best?

Promapp is so easy to learn and to use.

What do you dislike?

Feedback Response management is a bit tricky. It is sometimes difficult to see what items are outstanding/unresolved.

Recommendations to others considering the product

I have been documenting processes for over 20 years. Promapp is by far the easiest method I have used to get the job done. Keeping processes up to date is also easy with regular reviews and Feedback from Users.

What business problems are you solving with the product? What benefits have you realized?

There were no up to date processes before Promapp. We now have the whole business documented. This has helped with Training and standardising processes.

Promapp review by Nic M.
Nic M.
Validated Reviewer
Verified Current User
Review Source

"Promapp Experience"

What do you like best?

Good for visualising high level processes

What do you dislike?

Not as effective with complex multichannel non-linear process flows

What business problems are you solving with the product? What benefits have you realized?

Accessibility of information on processes to a broader audience across the organization not just the immediate functional teams

Promapp review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Everything streamlined"

What do you like best?

Limitless capability for including all relevant policies and procedures. Everything mapped, everything linked.

What do you dislike?

Nothing to dislike - all features are chosen based on what you need.

Recommendations to others considering the product

It is an all inclusive solution for all policies and procedures for your business. Everything is in the one place.

What business problems are you solving with the product? What benefits have you realized?

Streamlining Policy and procedure - all facets of the business are on the same wavelength. Feedback is possible and confusion is minimized greatly.

Promapp review by Hayley M.
Hayley M.
Validated Reviewer
Review Source

"Promapp is an excellant software tool for all businesses "

What do you like best?

Promapp is easy to use , it has great sharing capability and is such a great ''GOTO'' for new staff and for keeping all procedures in line within the company.

What do you dislike?

Haven't come across anything I don't like as yet

What business problems are you solving with the product? What benefits have you realized?

Shortening processes that were otherwise time consuming.

Having consistency in roles throughout the Company.

Identifying procedure issues within roles

Promapp review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"Promapp is Awesome"

What do you like best?

I love the ease of use for this application as well as the diversity it offers.

What do you dislike?

I have nit used this long enough to dislike anything at this time. So far I love it.

What business problems are you solving with the product? What benefits have you realized?

Promapp is new to our business and will be used highly for processes currently making it easy for our employees to do their job.

Promapp review by James P.
James P.
Validated Reviewer
Verified Current User
Review Source

"Statutory Planning Assistant who participates in creation of policy and practice notes for processes"

What do you like best?

Clarity of process can be represented and information viewed by all relevant staff.

Helps review and revise procedures as they are mapped on Promapp

What do you dislike?

Initially difficult to understand instructions for set up.

What business problems are you solving with the product? What benefits have you realized?

Street naming

Property numbering

Information available for all staff to refer to

Promapp review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Review Source

"Processes the easy way"

What do you like best?

The simplicity in the documentation of processes and the easy in which users are able to follow the process and get all the supporting information in relation to the process to ensure constancy and adoption.

What do you dislike?

The dashboard telling me all the items I have to complete.

Recommendations to others considering the product

Its a simple process management system that does what it set out to do. The support at time of implementation and the on going support from the promapp team has been first class.

What business problems are you solving with the product? What benefits have you realized?

For us it was to firstly have a central repository for capturing and storing processes and process information. We have been able to achieve standardisation across multi site locations and provide an improved consistent customer experience.

Promapp review by Mélisande R.
Mélisande R.
Validated Reviewer
Review Source

"Great process mapping software"

What do you like best?

- user-friendly interface

- simplicity

- makes process improvement easier

- feedback function

- interactive process maps

What do you dislike?

No option to send a group email to users who have not updated or published their processes.

What business problems are you solving with the product? What benefits have you realized?

Goals: documentation and improvement of core processes across the organisation

Benefits: a central repository for processes, easy feedback process that facilitates process improvement, quick take-in from staff due to the ease of use and interactive nature of the software

Promapp review by User
User
Validated Reviewer
Verified Current User
Review Source

"Promapp review"

What do you like best?

I found Promapp fairly user friendly. The output is very well set out, and can contain heaps of relevant information.

The ability to add attachments and links is also very useful.

What do you dislike?

Decision's are not flexible enough. No = next process, when it could mean the end of the process

What business problems are you solving with the product? What benefits have you realized?

Capturing business processes

Promapp review by Troy S.
Troy S.
Validated Reviewer
Verified Current User
Review Source

"Easy to use and update processes"

What do you like best?

It is so easy to write and update processes within Promapp - you can move activities around, automatic numbering, insert images, link processes, dashboard for current and outstanding processes

What do you dislike?

Nothing yet, need to make sure staff engagement is higher perhaps - this is obviously internal and not product related

Recommendations to others considering the product

Have a look first obviously

What business problems are you solving with the product? What benefits have you realized?

Getting around Word document based processes that are far too time consuming to re-write, change, publish etc.

Promapp review by James P.
James P.
Validated Reviewer
Review Source

"3 thumbs up!!!"

What do you like best?

Robust ans stable across multiple browsers, easy to use,` and highly scalable for my large organisation (10K employees).

What do you dislike?

Like most well written software, it takes minutes to get you started but many hours to achieve mastery.

Recommendations to others considering the product

Definitely consider Promapp as a viable option.

What business problems are you solving with the product? What benefits have you realized?

Documenting standardised business processes so we have corporate knowledge recorded which then supports best practice implementation.

Promapp review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Easy to access"

What do you like best?

Promapp is easy to access. A new employee can easily find all the required processes in one place

What do you dislike?

It is not very flexible in terms of writing the processes. It doesn't allow you to have diagrams and images directly in the process

What business problems are you solving with the product? What benefits have you realized?

-Reducing the number of processes

-Eliminating multiple processes for the same job

- Single process repository

Promapp review by Executive Sponsor in Government Administration
Executive Sponsor in Government Administration
Validated Reviewer
Review Source

"Meets requirements but some improvements needed"

What do you like best?

Gives a good overview of the process and the ability to attach documents and links as needed.

What do you dislike?

Not very easy to create sub processes from a master process..

I see that we can link processes applicable at any stage but I am unsure if can actually create sub processes at any stage without the need to create the links later.

What business problems are you solving with the product? What benefits have you realized?

I am trying to create an end to end process for procurement in local government set up. There is a well defined set of activities that need to be carried out and I wan that to be properly reflected in our Pomapp solution used by all staff in our organisation.

Promapp review by User
User
Validated Reviewer
Verified Current User
Review Source

"Promapp user review "

What do you like best?

I like the drag and drop functionality in Promapp as it removes complexity seen in other tools

What do you dislike?

The tool's inability to create parallel activities as in our business there are often activities that can be done consecutively

Recommendations to others considering the product

Trial it and compare with Visio etc

What business problems are you solving with the product? What benefits have you realized?

Benefits include training, assessing information flow, duplication of efforts

Promapp review by Wayne P.
Wayne P.
Validated Reviewer
Review Source

"Easy of use and ability to understand for standard users"

What do you like best?

Easy of access and ability to create / edit processes

What do you dislike?

The way decision diamonds are used, they either have to continue within the current process or go to another process, this makes it difficult at times to be clear within a process when there is a decision to be made.

What business problems are you solving with the product? What benefits have you realized?

Trying to have centralized process maps that are standard and user friendly to read.

Promapp review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Promapp "

What do you like best?

it is very easy to use, we are using it as a transition tool and it has been a fantastic tool for us. I like that files can be attached or linked to a process and the swim lanes make it very clear who is responsible for tasks in a process.

What do you dislike?

I would like to see a little more reporting options

Recommendations to others considering the product

Give it a trial. it really is very easy to use.

What business problems are you solving with the product? What benefits have you realized?

We are using as a transition tool for our business- If has been very helpful in capturing Knowledge and passing on to the incumbent in the role

Promapp review by David J.
David J.
Validated Reviewer
Review Source

"Great system for business-led process modelling"

What do you like best?

Easy to use, easy to train others. Business users love it and start modelling processes themselves very quickly. We actually had to upgrade early to allow more processes. Support team is great.

What do you dislike?

Pretty limited branding options. Would like to turn off some more of the dashboard components.

What business problems are you solving with the product? What benefits have you realized?

Quick uptake by users, efficient way to build the repository of corporate processes.

Promapp review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Very good product."

What do you like best?

Easy to learn and use, also graphical elements are generated by Promapp tool automatically.

What do you dislike?

Decisions (yes/no) difficult to portray - use of notes & 80/20 rule not always useful to process users, but understand concept of eliminating yes/no to reduce clutter.

Recommendations to others considering the product

Give it a try - I think you will like it. Just have to switch your thinking from traditional-based process mapping tools which are more based around capturing flows & shapes and decision branches...

What business problems are you solving with the product? What benefits have you realized?

Gives us ability to map all our processes and take an holistic view of the business.

Promapp review by Hugh O.
Hugh O.
Validated Reviewer
Review Source

"Amazing tool , amazing people. "

What do you like best?

Well thought out , intuitive , visual , great support .

What do you dislike?

I wish you could have multiple companies that you could toggle between

What business problems are you solving with the product? What benefits have you realized?

Accountability , defining good job roles, finding triggers from one process to another

Promapp review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Easy to use process mapping tool"

What do you like best?

Intuitive interface that is easy to pick up and use, making it ideal for involving the entire business as minimal training is required

What do you dislike?

Some aspects of the interface are harder to customise for specific implementations, e.g. modifying the help hover text

What business problems are you solving with the product? What benefits have you realized?

A lack of process documentation, which has been improved by providing an easy to use platform for mapping.

Promapp review by Raymond G.
Raymond G.
Validated Reviewer
Review Source

" Very good product for a specific purpose"

What do you like best?

Well designed product which allows you to move easily from high level to detailed info

What do you dislike?

Some upgrades or new features are put into new modules which are at an additional cost

Recommendations to others considering the product

Have a dedicated resource be responsible or to champion the product to ensure ongoing use and success

What business problems are you solving with the product? What benefits have you realized?

Documenting process and creating a review process to improve efficiency

Promapp review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Impressed"

What do you like best?

The ease of use and intuitive user interface

What do you dislike?

Having to ask the admin to do simple things that can be done by me

Recommendations to others considering the product

Definitely go for it

What business problems are you solving with the product? What benefits have you realized?

It is extremely useful in recording current process as a starting point for making process improvements

Promapp review by Executive Sponsor in Consumer Goods
Executive Sponsor in Consumer Goods
Validated Reviewer
Review Source

"Governance, error minimisation, efficiency"

What do you like best?

compliance, ease of training and efficiency gains

What do you dislike?

as with all live documentation - the maintenance

Recommendations to others considering the product

Before populating develop how you want processes to look and what they contain; determine how you want documents categorized; get buy in from all staff that will be using it and then start adding. If you are considering - take the plunge.

What business problems are you solving with the product? What benefits have you realized?

Risk Management committed to by colleagues,

Training is so much easier and more efficient

finding more efficient ways of actioning tasks as people are more aware of what they are doing

considerable information in one place

Promapp review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"Facilitates process improvement"

What do you like best?

I love that using Promapp to map process almost always helps us to identify where processes can be improved.

What do you dislike?

There's not much to dislike with Promapp. The hardest thing for us is staff engagement with the tool... but we're getting there!

What business problems are you solving with the product? What benefits have you realized?

We are improving processes left, right and centre!

Promapp review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Great way to record your processes"

What do you like best?

Very user friendly product that'll cover your back when staff are on leave/ changing roles/ new staff are coming on board.

What do you dislike?

Not much to dislike. You get a lot of notifications during start up but then it's easy.

Recommendations to others considering the product

Get the Processes right from the start so there's less admin down the line. Train & Edit accurately off the bat & it'll be a breeze afterward.

What business problems are you solving with the product? What benefits have you realized?

Rapid staff turn-over created a real issue for training new staff coming on board after previous person left but this system covers the gap.

Promapp review by Executive Sponsor in Gambling & Casinos
Executive Sponsor in Gambling & Casinos
Validated Reviewer
Review Source

"ProMapp is a great business resource"

What do you like best?

Central repository, remotely accessible no matter where you are; easily updated for currency; updates tracked. Great for processes, policies and keeping key risks, mitigation strategies and controls on the radar.

Updated documents are seamless substituted, attaching to relevant processes.

What do you dislike?

Most issues raised have been responded to promptly

Recommendations to others considering the product

Give it a try!

What business problems are you solving with the product? What benefits have you realized?

Staff have assess to current policies and processes; able to suggest improvements, which are directly instantly to the relevant people; facility for monitoring key risk areas.

New employee inductions are simple - process is clearly mapped and key documentation attached.

Promapp review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Great easy to use system for your business"

What do you like best?

I like the ease of use, great features that are applicable to our business

It is functional and great for all aspects of the business.

What do you dislike?

Really don't have any dislikes of the system.

What business problems are you solving with the product? What benefits have you realized?

We are using Promapp to put all our business process in, so we have a centralised place for all our processes.

Everyone can access it and it is very useful when staff are out of the office.

Promapp review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Excellent product"

What do you like best?

Very easy to use and a new way for us of writing processes that is of huge benefit

What do you dislike?

N/A - feedback is taken on-board and developments are quick.

Recommendations to others considering the product

Do it! Well worth it :)

What business problems are you solving with the product? What benefits have you realized?

Access for everyone to our processes

One central place (not lost in shared drives)

Easy to follow, user friendly processes

Promapp review by User in Individual & Family Services
User in Individual & Family Services
Validated Reviewer
Review Source

"Promapp review"

What do you like best?

Promapp is a one stop for all the business needs and to find relevant information. It is also user friendly

What do you dislike?

Like all new system it is confusing to navigate around but this will become easier to use with regular access to Promapp

Recommendations to others considering the product

I would say to try Promapp as it really is user friendly

What business problems are you solving with the product? What benefits have you realized?

The five whys are an easier way to locate and to complete

Promapp review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Promapp review"

What do you like best?

Promapp has user friendly interface. I like the ability to visualise processes.

What do you dislike?

Slow response when uploading documents and editing.

What business problems are you solving with the product? What benefits have you realized?

Promapp is very helpful for companies undergoing transition process and great tool for induction of new employees.

Promapp review by Samantha A.
Samantha A.
Validated Reviewer
Review Source

"Easiest way to show procedures with the cost for each action"

What do you like best?

I love the cost breakdown and the ease of use

What do you dislike?

nothing I think its easy to use and would recommend

What business problems are you solving with the product? What benefits have you realized?

All the centre are able to access the same system and see the same thing

Promapp review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Good software and intuitive to use"

What do you like best?

High level process maps with multiple stakeholders involved is very understandable. Easy to use.

What do you dislike?

A number of features not worth using. The save functionality can be frustrating.

What business problems are you solving with the product? What benefits have you realized?

Redesigning business processes. Identifying end to end processes

Promapp review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Awesome"

What do you like best?

Great product, easy to use, ensures consistency and knowledge of processes and procedures are available to all staff, are up to date and reviewed regularly.

What do you dislike?

The way we have structured our folders is not as easy as it was (we changed it).

Recommendations to others considering the product

Definitely worth a look and talk to users.

What business problems are you solving with the product? What benefits have you realized?

Consistency around how we do things and importantly the retention of important information/processes that were in people's heads.

Promapp review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Amazing process mapping software!"

What do you like best?

Ability to share processes, provide feedback, and communicate across the entire organization.

What do you dislike?

I'd like to have more depth when there are conditional processes (i.e. more then one activity involved). However there are workarounds to this.

What business problems are you solving with the product? What benefits have you realized?

We are a large organization and it is difficult to communicate updates to processes within the company. Now I can simply link process from a different department related to my teams work.

Promapp review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Valuable business tool"

What do you like best?

Easy access, excellent help videos and follow up from the site to prompt actions.

What do you dislike?

Search menu can be challenging which requires careful management

What business problems are you solving with the product? What benefits have you realized?

Coordinating hundreds of processes throughout the group.

Providing up to date instraucitons, policies and documents.

Keeping everyone up to date on how we do things here.

Involving customers and suppliers.

Promapp review by Administrator in Airlines/Aviation
Administrator in Airlines/Aviation
Validated Reviewer
Review Source

"Promapp"

What do you like best?

Easy to document process and to store links to related materiel e.g. Forms, policies etc

What do you dislike?

The guidelines for writing policies are clear, but you need to check that policy writers are writing policies following the guidelines

What business problems are you solving with the product? What benefits have you realized?

We have found it more difficult to map our core processes, but have found it very useful to make our supporting processes easy to follow

Promapp review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"Thumbs up for Promapp"

What do you like best?

Easy to use - helps to include all stakeholders involved and document their involvement - can attach associated forms and documents - includes active and passive times,

What do you dislike?

There is nothing I dislike about Promapp

What business problems are you solving with the product? What benefits have you realized?

Promapp is a really useful tool that helps you to document current processes and practices and identify opportunities for improvement.

Promapp review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Introducing the process approach"

What do you like best?

Promapp drives you to define your processes in a simplified form that makes them easy and engaging to read.

What do you dislike?

Promapp can sometimes be slow to move between groups

What business problems are you solving with the product? What benefits have you realized?

We are requirewd to have all of our processes defined and easily accessible by our employees as part of our ongoing certification.

Promapp review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Review Source

"Capturing Business Processes "

What do you like best?

Ease of use, Cenrtal repository for all our processes, can train people easily to use Promapp

What do you dislike?

Can have lag ( maybe related to being Client Hosted), Have had issues deleting and reorganizing Group folders.

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Enables collaboration, clarity on who does what in a process

Promapp review by Executive Sponsor in Higher Education
Executive Sponsor in Higher Education
Validated Reviewer
Review Source

"Promapp review"

What do you like best?

tht the tool forces the used to think in small, bite sized, logical steps.

What do you dislike?

Would love it if Promapp also included policy so that both policy and process were in the same environment in our organisation.

What business problems are you solving with the product? What benefits have you realized?

Simplification of the "how" and reduction of complexity.

Promapp review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"work related use"

What do you like best?

We use Promapp to outline step-by-step instructions for common tasks.

What do you dislike?

It is difficult to find instructions for processes that you cannot easily identify/ or know you are misusing in the first place

What business problems are you solving with the product? What benefits have you realized?

We use Promapp to outline step-by-step instructions for common tasks.

Promapp review by Consultant in Management Consulting
Consultant in Management Consulting
Validated Reviewer
Review Source

"Promapp review"

What do you like best?

How easy it is to crest diagrams and add metadata to each activity

What do you dislike?

Navigation of all of the folders. But I think it is the way our folder structure is set up versus the application.

What business problems are you solving with the product? What benefits have you realized?

Optimizing financial processes.

The ability to reuse processes instead of starting from scratch.

Promapp review by Executive Sponsor in Farming
Executive Sponsor in Farming
Validated Reviewer
Verified Current User
Review Source

"great process mapping tool for the frontline"

What do you like best?

its very simple and straight forward - you wont use it for modelling but you will use it for everything else

What do you dislike?

it cant be customised, being in the cloud it is what it is

What business problems are you solving with the product? What benefits have you realized?

we have mapped all of our business processes across five countries

Promapp review by Consultant
Consultant
Validated Reviewer
Review Source

"Promapp - user experience"

What do you like best?

easy to use- straightforward- clear , I look forward to use it more

What do you dislike?

nothing to report at this stage as I have just started using it

What business problems are you solving with the product? What benefits have you realized?

- process maps

- storage

- docs control

Promapp review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great process repository tool"

What do you like best?

So easy to create new process and like the promap dashboard with various updates

What do you dislike?

Not quite designed for integration with other products

What business problems are you solving with the product? What benefits have you realized?

Central repository for processes

More process oriented

Promapp review by Internal Consultant in Food & Beverages
Internal Consultant in Food & Beverages
Validated Reviewer
Review Source

"New Promapp Champion"

What do you like best?

Freedom for the users and abilty for them to engage with feedback

What do you dislike?

Sometimes Hard to navigate when getting used to structure

Recommendations to others considering the product

Have a go in test environment and see what your users think

What business problems are you solving with the product? What benefits have you realized?

Standardisation

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* We monitor all Promapp reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Promapp
4.4
(87)