Promoter.io

Promoter.io

(31)
4.6 out of 5 stars

The most effective way to engage and learn from your customers. Capture actionable customer feedback using the Net Promoter System to drive increased growth and retention.

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Showing 31 Promoter.io reviews
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Promoter.io review by <span>Samuel C.</span>
Samuel C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Simple UI with outstanding results

What do you like best?

I love how you can look at the survey results as a whole but can drill down as needed. The ability to respond directly to the feedback itself is also wonderful. The simplicity of the feedback form encouraged more feedback from the participants.

What do you dislike?

Unable to select the individual feedback from the dashboard. The filter is not interactive and can only set one at a time.

Recommendations to others considering the product

Promoter.io is great if you are looking to perform a quick and easy survey to gather immediate feedback from either clients or employees. It is not meant for multiple questionnaires feedback; at least, at the level of my plan (starter). It is relatively cheaper and has a free tier of up to 250 surveys. Great for companies doing first-time feedback gathering and then scale as you need more functions such as scheduling and drip surveys. You can also integrate with other software through Zapier or their own API.

What business problems are you solving with the product? What benefits have you realized?

We are trying to increase our response rate by having a simple but appealing survey form directed to our clients. We want a dashboard view but also the ability to respond back to an individual feedback. Through Promoter.io we have achieved an increased response rate and great analysis of client's feedback.

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Promoter.io review by <span>Dana S.</span>
Dana S.
Validated Reviewer
Organic
Reviewed On

So much more than just an NPS tool

What do you like best?

Promoter is the most robust, data-rich NPS solution on the market — hands down. It's so much more than just a survey. I tie a lot of the success of our NPS efforts directly on some of the features in Promoter (that I couldn't find with other solutions).

Their custom scheduling allows us to send the survey at the right moment in our customer lifecycle, which has improved the feedback we receive. And, the reminder surveys have increased our response rates.

I love having the ability to manage and respond to all of our feedback inside of the dashboard without needing to go back and forth with my email client.

But, where Promoter really shines is with their analytical tools. We like to filter our NPS data by different variables, such as business type. This helps us understand not just how we're doing overall, but more importantly, within each of our four core customer types. That along with the trending data is worth the price alone.

Did I mention their customer service? Yep, that's pretty amazing as well.

What do you dislike?

Just wish I had more customers to gather feedback from. :)

Recommendations to others considering the product

I'm a huge fan of NPS as a tool for growth. I haven't found anyone more knowledgeable or that supports growth through NPS like Promoter. It's the best solution available today.

What business problems are you solving with the product? What benefits have you realized?

We're a customer-first organization, so being proactive is a top priority for us. Much of our revenue is based on word-of-mouth referrals, so understanding who are advocates are is a major key to our growth.

Promoter has helped us both identify our promoters and also engage with them at the right time.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
Promoter.io review by <span>Michael J.</span>
Michael J.
Validated Reviewer
Organic
Reviewed On

Immensely Helpful Tool In Understanding Your Customers

What do you like best?

I love the ability to spot downward trends and issues within our community before the problem becomes unbearable.

What do you dislike?

- I would love the ability to auto or even batch respond to people that score us a 10 with little to no feedback provided.

- auto draft save on reply responses. Sometimes I will accidentally click on the tags tab an dlose everything I have typed on the reply tab :(

Recommendations to others considering the product

The customer support at Promoter.io is phenomenal. Whenever considering a new software application, I look at REST API, Bidirectional Zaps on Zapier, and most importantly Customer Support. Promoter.io meets all these requirements and is quick to assist us with any questions or changes needed.

What business problems are you solving with the product? What benefits have you realized?

Churn/cancellation prevention. It allows our customers to voice their feedback and for us as a company to remain proactive in addressing issues and provide excellent customer service.

Promoter.io review by <span>Laura B.</span>
Laura B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Essential to your growth!

What do you like best?

Promoter is an intuitive platform, essential for anyone measuring their Net Promoter Score and trying to 'move the needle'! With a complete loop followup system, that is exceptionally easy to use, promoter ensures you make the most of every piece of feedback. The system is continually updated, with awesome new features you didn't know you wanted, released often. The support team are very helpful, and readily available to assist! It is also very affordable for any business.

What do you dislike?

Promoter is honestly a great business tool, with minimal drawbacks. In fact, you think it could be improved in some way, shape or form...and next you know a feature is added which solves your problem!! I guess some small businesses may find the cost prohibitive, however this is the most affordable system of its kind that I've seen, and the packages are very reasonable.

What business problems are you solving with the product? What benefits have you realized?

Promoter allows us to gather valuable feedback and track our NPS across our customer and employee base. It also provides a completely contained followup system, which is vital to your success when monitoring NPS. Doing this allows you to correct issues early in the pipeline and change systems and processes to offer the best possible service and product.

Promoter.io review by <span>Stephen N.</span>
Stephen N.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

An intuitive and informative engagement tool

What do you like best?

Promoter makes it super simple to survey customers. The interface is clean for the survey recipient and the administrators. It's exceptionally helpful to be able to quickly categorize and respond to the survey responses through the Promoter interface.

What do you dislike?

I have found it time consuming to tag all of the responses. I would recommend using some Natural Language Processing to automatically tag the verbal feedback/comments.

I would also like to see more filtering within the Dashboard. e.g. I'd like to be able to selectively look at conversations that have #tag1 and are Promoters, without exporting the .csv dataset.

Recommendations to others considering the product

Make sure that you carefully build a plan for what frequency you want feedback and how you will import the survey recipients. We got stuck with a huge backlog of surveys and it took quite a few months to survey a full representation of our customer base, due to the order that they recipients were uploaded. Once surveys are scheduled, it's hard to change them.

What business problems are you solving with the product? What benefits have you realized?

The primary business need that we're solving is to maintain a pulse of our user's experience. Where other tools have lacked, Promoter maintains a constant pulse of our customers' opinions and experiences interacting with us and our products. It makes reporting very easy, and we save time with being able to queue the surveys to drip over time. We get critical insight about the product experience, but we've not let learned to fully leverage this insight as a company.

Promoter.io review by <span>Keith V.</span>
Keith V.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Fantastic Product That Can Help Your Company Grow!!

What do you like best?

The only product your company will ever need to manage their NPS. The interface is designed to allow users the ability to followup with customers via email without ever leaving the product. Being able to tag the comments allows you to identify trends within your customer base and help show leadership what is working and what areas you can improve on. The customer service is out of this world!! Very responsive and always willing to provide best practices.

What do you dislike?

Overall it is a fantastic product. Would like some more native integrations however the product is great as is. Promoter does not allow for adjustments to the Ultimate questions or for additional questions to be asked on the initial survey. Promoter was designed to adhere to Net Promoter best practices delivering high levels of engagement and accurate results. Promotor currently averages a 37% percent completion rate which they attribute to keeping surveys focused on the ultimate question and not overwhelming the customer with additional questions. If there is anything specific we want to drill-down on with an individual customer, we can accomplish this during the follow-up process after the survey.

What business problems are you solving with the product? What benefits have you realized?

We leverage the Promoter.io platform to manage the entire NPS project. While there are a number of platforms out their who can facilitate the project, Promoter.io offers a number of advantages. Their dashboard is designed to provide a simple, scalable tool to manage all of the actions required from sending their surveys, collecting the data in real time, analyzing the data to identify trends and following up with the customer. They provide an API to push the NPS results and feedback into Salesforce for our sales and support reps to leverage. They are also closely aligned with Fred Reichheld author of “The Ultimate Question” and the creator of The Net Promoter Score. Fred is an active advisor and investor in Promotor.io and offers extremely valuable insight not offered by other providers. Promotor.io is leveraged by a wide varity of organazations including: Rackspace, CenturyLink, Baremetrics and Groove.

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