Promoter is the most robust, data-rich NPS solution on the market — hands down. It's so much more than just a survey. I tie a lot of the success of our NPS efforts directly on some of the features in Promoter (that I couldn't find with other solutions).
Their custom scheduling allows us to send the survey at the right moment in our customer lifecycle, which has improved the feedback we receive. And, the reminder surveys have increased our response rates.
I love having the ability to manage and respond to all of our feedback inside of the dashboard without needing to go back and forth with my email client.
But, where Promoter really shines is with their analytical tools. We like to filter our NPS data by different variables, such as business type. This helps us understand not just how we're doing overall, but more importantly, within each of our four core customer types. That along with the trending data is worth the price alone.
Did I mention their customer service? Yep, that's pretty amazing as well.
We're a customer-first organization, so being proactive is a top priority for us. Much of our revenue is based on word-of-mouth referrals, so understanding who are advocates are is a major key to our growth.
Promoter has helped us both identify our promoters and also engage with them at the right time.