ProntoForms

ProntoForms

(73)
4.5 out of 5 stars

Mobile data collection application for smartphones and tablets. Instantly connects data to back office or cloud services, as well as emails custom form PDFs to stakeholders and customers.

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ProntoForms review by Matt L.
Matt L.
Validated Reviewer
Verified Current User
Review Source

"Used ProntoForms to Automate Paper Inspection Forms and Timesheets"

What do you like best?

From the day we began using ProntoForms, the team has been responsive to our needs and receptive to constructive feedback about the user experience. We started using the platform because we were impressed with both the app/user interface and the data mining capabilities on the back end. It has been encouraging to see ProntoForms actively partner with users to gather feedback and implement changes to the product based on customer suggestions.

What do you dislike?

I have had very few issues with ProntoForms. One of the few is that it has taken longer than we expected to gain full access to the conditional logic form-building features that were sold to us as part of the product. It was a little frustrating to begin using the software only to realize we had to have someone on the ProntoForms team add conditional logic to our forms instead of being able to add it ourselves. To their credit though, ProntoForms has provided timely and high-quality customer service whenever we needed helping adding features to our forms.

What business problems are you solving with the product? What benefits have you realized?

The first business problem we solved with ProntoForms was automating paper field inspection forms. This has saved our field auditors some time, but the biggest benefit has been to our back office. ProntoForms has completely eliminated inspection-related data entry in our back office. The time-savings has allowed our staff to focus on analytics and presentation of the information to our customers. The improvement in how our customers view our approach to safety/quality has been noticeable.

The next business problem we are solving with ProntoForms is automating paper timesheets and field reporting. Once all planned conditional logic features have been implemented, we expect to realize sizable benefits in terms of the timeliness of data from our crews and process improvement for our back office staff.

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ProntoForms review by Evan D.
Evan D.
Validated Reviewer
Verified Current User
Review Source

"Great Product and Great Staff"

What do you like best?

Robust feature set, and good support. Have listened to, and implemented, multiple features that we have recommended. Great staff, and our account managers have always been extremely helpful and responsive.

What do you dislike?

Certain features have taken longer than we expected to implement. Adding additional users can also be difficult sometimes. It can also be problematic to change billing structures. After attempting to switch from centralized, to decentralized billing, we ran into several issues.

Recommendations to others considering the product

Do the research to ensure it have the proper connections to your cloud or hosted backends. ProntoForms has been very good in working with us to develop the connections our business required, but it is always important to have the proper implementation plan in place, and interim solutions if they need to develop the connector for you.

Utilize ProntoForms' implementation team, and their form builders. On several occasions we attempted to build forms that replaced excel or paper documents. We found ours to be bulky, ill-designed, or took forever to convert. The form developers at ProntoForms were able to do it in a much shorter time frame (they have ability to develop the forms in excel), and sometimes had design ideas which helped the form. Their plethora of experience may lead them to make suggestions about design that you would not have considered.

What business problems are you solving with the product? What benefits have you realized?

Mobile Auditing for H&S, FM, and more. The data gathered from ProntoForms has allowed us to realize the power of the data that we had been gathering all along.

What Mobile Forms Automation solution do you use?

Thanks for letting us know!
ProntoForms review by Daniel N.
Daniel N.
Validated Reviewer
Verified Current User
Review Source

"Great Product that solves many client needs "

What do you like best?

ProntoForms workflow automation is leaps and bounds above the competition. They also have a great pro-services team to help my clients if things get to "complex".

They have an incredibly dedicated team who is always willing to listen to my clients need and concerns. This is often the factor that helps Pronto win some many deals. They are able to tailor the solution to address the clients actual needs.

Also, It's a huge plus that the solution supports an unlimited amount of forms. My clients are often able to leverage the needs of multiple business units to help justify the cost and capture a greater ROI. Many of the other solutions on the market still charge per form.

What do you dislike?

I often receive feedback that the app isn't as pretty on Android. (Although still as functional) They have made great strides to address this recently and the app is more functional than ever on both platforms.

Recommendations to others considering the product

I often hear that pronto seems "expensive". However, I highly recommend companies at least trial the software before saying no. The ROI is immense on data entry time saved alone. Nevermind the dramatic reduction in bad data.

Also, don't be affraid of leveraging their pro-services. The savings in reduced deployment times + advanced capabilities more than make up any short term cost.

What business problems are you solving with the product? What benefits have you realized?

ProntoForms have been used by my client to automate some of the following:

- DVIR

- Food Saftey Reporting

- Site Inspection Reports

- Quoting and invoicing

ProntoForms review by Miranda D.
Miranda D.
Validated Reviewer
Verified Current User
Review Source

"Pronto Forms for the WIN"

What do you like best?

Pronto Forms is an easy to use software that I was able to self-teach myself in. I wouldn't say it is the most intuitive software (I have a moderate background in technology) so for those who are not tech savvy in the least should proceed with the idea that extra assistance will be needed to take full advantage of the software's feature.

What do you dislike?

I wish Pronto of Forms had the ability to show a preview of what the form would look like on devices on your computer screen so that I didn't have to continually update the form and refresh my tablet device simultaneously.

Recommendations to others considering the product

Ability to show was the form will look like on a device on the computer.

What business problems are you solving with the product? What benefits have you realized?

Our organization is completing at-home energy audits for low income residents, evaluating their energy and water fixtures, fixing leaks, and referring major issues to a plumber. This work helps residents in the Detroit and metro area significantly lower their energy and water bills. We have transited from using paper forms to electronic forms which has drastically improved our output on data and increased a quality assurance. We realized how much time we were wasting transcribing dozens of hand-written audits!

ProntoForms review by Josh B.
Josh B.
Validated Reviewer
Verified Current User
Review Source

"Exceptional Mobile Forms & Analytics Platform"

What do you like best?

1. Easy-to-Use.

2. Fast.

3. Stable.

What do you dislike?

There is nothing about the solution I dislike.

Recommendations to others considering the product

I highly recommend the ProntoForms solution. It is incredibly easy-to-use, and has a robust feature set which continues to evolve, including GPS/Time/Data Stamps, Automated PDF Document Storage, Voice-to-Text Capability, Conditional Logic, Required Fields, Signature Capture, Photo/Sketch Reporting, Forms Dispatch Capability, Comprehensive Well-Documented API's for easy integration with other systems, More than 40 Out-of-Box Integrations with solutions like Box, Quickbooks Online, Microsoft Office 365, etc. as well as a robust Business Intelligence & Analytics Capability. Furthermore, ProntoForms client service and support is top notch.

What business problems are you solving with the product? What benefits have you realized?

1. Eliminating Client Pen/Paper Data Collection.

2. Improving Client Operational Productivity & Performance.

3. Enhancing Client Data Accuracy, Integrity, and Analysis.

4. Enable Client to Deliver Cost Savings.

5. Accelerate Client Business & Operational Decisions.

ProntoForms review by Cleon M.
Cleon M.
Validated Reviewer
Verified Current User
Review Source

"Simple, Effective, Consistent APP, great results "

What do you like best?

Simple to use,, field sales trainers completing evaluation forms think ProntoForms is simple to use

Effective, the timely data received makes many departments more effective in support of sales training

Consistent, functions very well, minor issues are handled exceptionally well by a skill support team

Great people work with you,, call out Karen DuBois for her amazing support and strategic guidance

What do you dislike?

I understand the pricing overall, I would greatly appreciate lower coat on the advanced reporting tools to provide even more analytical insight to our management team

Recommendations to others considering the product

Excellent value for forms automation, improved business process flows with results reporting - highly recommended

What business problems are you solving with the product? What benefits have you realized?

Saves time and reduces costs, improved evaluations provides insight for individual sales person training, provides feedback to address sales training gaps, hold sales people accountable to provide an exceptional training experience, shortens training time for productive sales people

ProntoForms review by Terrance J. R.
Terrance J. R.
Validated Reviewer
Verified Current User
Review Source

"ProntoForms can be the answer to many of your problems."

What do you like best?

The one thing I like best about ProntoForms is the versatility of the product. It can work for a complex report or just a simple questionnaire, and anywhere in between. The Form Builder interface is easy to work with and the support is very good.

What do you dislike?

The one thing I dislike about ProntoForms is that I wish I had more control over my forms, more options and controls.

Recommendations to others considering the product

I would recommend that if you are interested in ProntoForms, then go ahead and give it a try. It is a month to month subscription. There is nothing to lose.

What business problems are you solving with the product? What benefits have you realized?

The problem we are solving with ProntoForms is streamlining field forms and automating emails and file delivery. This was a very manual process before.

ProntoForms review by Leilani G.
Leilani G.
Validated Reviewer
Review Source

"Great Service!"

What do you like best?

Pronto has been great to work with. Very knowledgeable in what would help my company the most. Willing to work with my schedule. They have made generating the different forms very easy, giving us solutions to problems we didn't know could be fixed. They have also shown us how to create our own forms, so that we do not always have to rely on them to make modifications or generate new forms as our business expands. Would highly recommend them to other businesses

What do you dislike?

Would help us smaller businesses if they were able to do a payment plan, as one lump sum payment makes it a little harder to sell to the higher ups. Though the pricing was fair for what we received, it would be more manageable if we could make a monthly, or even a quarterly payment. Hopefully in the future this is something that they can consider to make them more accessible to every size of business

Recommendations to others considering the product

This program is definitely something worth looking into, they can make something work for most types of business. It will reduce the amount of paperwork that needs to be filled out, it will help track costs more efficiently, and it will help reduce administrative costs

What business problems are you solving with the product? What benefits have you realized?

Reducing the amount of paperwork that our field guys have to do, and holding them accountable for getting it done on time. It will also make sure that all paperwork gets to the intended recipient, with nothing getting lost or failed to be handed in. It will help us more accurately job cost as well, as all parts and items used can be put directly onto the work order, and any time for a specific job goes right to it vs. using only an estimated number

ProntoForms review by Tom J.
Tom J.
Validated Reviewer
Review Source

"ProntoForms Review"

What do you like best?

Easy to use. Whether using the tutorials or experimenting on your own, you can design a wide array of forms to use, and can customize with specific forms users have access to. I like that you can set up different groups to specify which users have access to specific forms, or archive forms that are no longer in use or are for seasonal work items.

What do you dislike?

I wish you could merge forms together, instead of having to recreate the page on the second form. You can copy a form if you are going to modify it for a second form, but you can't have more than one form open at a time, so moving pages between them after they have been created isn't possible. If it is I haven't figured out how to do this yet.

Recommendations to others considering the product

There is a great ease in knowing you can customize your forms to be applicable to your needs. Taking control to edit forms to be relevant to your job, being able to have employees add input on what they would like to see on forms and then being able to update forms and roll out the changes within real time is impressive. Having on site access to any needed forms via a tablet has made implementation a breeze.

What business problems are you solving with the product? What benefits have you realized?

The ease of accessing the forms in the field make having paper copies obsolete. Then having it set up to automatically download to dropbox makes retension very simple.

ProntoForms review by Christopher L.
Christopher L.
Validated Reviewer
Verified Current User
Review Source

"Great So Far"

What do you like best?

The features of what's available. Lots of customization options available. The iOS app is beautiful, other devices apps work, but their not as great (some features may not be available). Best on an ipad - really would be perfect with an iPad Mini.

What do you dislike?

The back-end has a bit of a learning curve. Groups are hard to set up. You have to have different "Spaces" for each access groups, otherwise you can't limit who see what form, wish you had permissions per form on the user groups that it was available to.

What business problems are you solving with the product? What benefits have you realized?

Still in the beginning stages of working with ProntoForms, but hope to automate field data collection and install base management.

ProntoForms review by Jean G.
Jean G.
Validated Reviewer
Verified Current User
Review Source

"Adaptation and flexibility to fit our needs."

What do you like best?

The possibility to edit forms and how easy to use they are.

What do you dislike?

We had some hiccups when we started 2 years ago but once we got the right support and understanding of our needs, I can't think of anything.

Recommendations to others considering the product

Never hesitate to reach out to your account manager if you feel that something is not right for your project. ProntoForms got many "hidden" features that you might not know about that can really help you out.

What business problems are you solving with the product? What benefits have you realized?

Ease of reporting for merchandising compliance in stores without having to carry a full binder of reports along with the analytic tools to find patterns and trends.

ProntoForms review by Camille D.
Camille D.
Validated Reviewer
Verified Current User
Review Source

"Mobile Forms"

What do you like best?

I enjoy that this application allows you to truly customize your forms. It has smart logic built in that helps you not waste time when you are filling out the forms. Very user friendly and definitely saves me time that I used to spend on paper forms.

What do you dislike?

I wish that when it converts the form into a PDF via email, that it could be more customizable to have a more eye appealing layout and format.

What business problems are you solving with the product? What benefits have you realized?

Time spent waiting for paper forms to arrive at end of day. Ability to see information in real time. Eliminates expense of multi copy papers.

ProntoForms review by Administrator in Facilities Services
Administrator in Facilities Services
Validated Reviewer
Verified Current User
Review Source

"Love Pronto Forms"

What do you like best?

The ability to capture signatures, take pictures, and using Geo location services to tell us exactly where the user was when submitting the form is powerful stuff. Especially with OSHA and Client Audits.

What do you dislike?

Not being able to copy sections from other forms but they are addressing that in the new forms builder.

Recommendations to others considering the product

Best application on the market for custom mobile forms. Innovative and easy to use. Impressive to our clients. Integration with analytics software and cloud storage solution is awesome.

What business problems are you solving with the product? What benefits have you realized?

Capturing all Store Inspections. Gained insight into what needs to be fixed. Gathering data and pushing it to Analytics to create reporting. Reporting helps the management of the business. The reports are in near real-time so you are never behind.

ProntoForms review by Administrator in Facilities Services
Administrator in Facilities Services
Validated Reviewer
Verified Current User
Review Source

"ProntoForms simplifies mobile form enablement"

What do you like best?

ProntoForms focuses on what they do best, a user friendly configurable tool centered around basic capture of data in both free form or against validated source data from other enterprise systems. The development of the forms is fast and flexible which has makes us responsive to our business partners' needs.

What do you dislike?

Version upgrades and backward feature compatibility have had bugs in the past that weren't caught fully in QA. Also support for older mobile operating systems go away rather quickly so you have to stay close to current.

What business problems are you solving with the product? What benefits have you realized?

Sales of ancillary landscape services has gone up since we've enabled field staff to price work directly in the field and get customer sign-off. Job quality and safety standards have been reinforced by placing mobile tools in the hands of our field managers.

ProntoForms review by Jeanne B.
Jeanne B.
Validated Reviewer
Review Source

"Prontoforms/Birst Review"

What do you like best?

Prontoforms is easy to use, it runs on just about any mobile device, it is easy to setup and can gather data quickly. If you wish a more robust display/analysis, you can use the Birst BI tool to create web page reports with data stored in a cloud environment that is also accessible from any mobile device.

What do you dislike?

It takes an hour to update Prontoforms when you are utilizing outside data sources and sometimes the help documents are less than helpful.

What business problems are you solving with the product? What benefits have you realized?

We use Prontoforms/Birst for the collections and analyzing of Safety and QA data. We can immediately see how each of our plants are doing on one web page, identify immediate trends, drill down to a specific plant to see how they are doing and create reports on the fly.

ProntoForms review by Administrator in Business Supplies and Equipment
Administrator in Business Supplies and Equipment
Validated Reviewer
Verified Current User
Review Source

"Outstanding Customer Service"

What do you like best?

I like the personal relationships I have been able to establish by working with the ProntoForms team. They are friendly and always willing to go the extra mile to help me accomplish what I'm trying to build with forms.

What do you dislike?

I wish the output of the form looked more like the form. I don't agree with having to pay for an additional customer output.

What business problems are you solving with the product? What benefits have you realized?

I help build digital forms from paper to make them easier to fill out and give the field staff an easier way to track their documents. I have realized digital forms are more efficient and provide huge benefits to the reduction of paper. The Pronto Forms application is like a one stop shop for all of our required forms.

ProntoForms review by Stephen N.
Stephen N.
Validated Reviewer
Verified Current User
Review Source

"Improves workflow!"

What do you like best?

I like how you can integrate pronto forms into other workflows to not only reduce the amount of paper you use in your business but to improve overall efficiency.

What do you dislike?

The interface isn't visually appealing..

Recommendations to others considering the product

This is a very versatile product, try to think outside of the box when applying this solution to your business as its much more that a tool to reduce your paper spend and consumption.

What business problems are you solving with the product? What benefits have you realized?

Paperless invoicing, work orders, safety forms, pre job checklists, time sheets, inventory management, data analytics

ProntoForms review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"HVAC company field techs have been using successfully for a couple years. "

What do you like best?

The application/service has been constantly evolving, providing a lot of new and useful features. That and the API to use against our own systems has been very time-saving!

What do you dislike?

We did experience a couple outages over the last couple years, and with the number of users we have, we get a lot of calls coming to IT. Communication on the problem, severity, details, resolution, eta could be communicated better. Most outages were simply due to the growth of ProntoForms. Major one due to Amazon's web services going down, which took out half the Internet.

What business problems are you solving with the product? What benefits have you realized?

Service dispatch, safety forms, awards tally's, projects, etc. A lot of time has been saved, less manual process and more automation/workflow. This saves money and increases productivity.

ProntoForms review by Executive Sponsor in Legal Services
Executive Sponsor in Legal Services
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Verified Current User
Review Source

"ProntoForms Assists Field Workers Save "

What do you like best?

There are two key benefits we have experienced with ProntoForms. The first is the ability to have a mobile app without undergoing the extensive development and expense of creating one from scratch. The second key benefit has been the ability to use the API to dispatch via ProntoForms from our own internal systems.

What do you dislike?

Certain aspects of dynamic form generation have been inflexible. We would have liked the ability to have form content be more dynamic based on prior input.

What business problems are you solving with the product? What benefits have you realized?

ProntoForms allows our field workers to submit reports electronically and from their mobile phones. Prior to ProntoForms they were using paper reports and then scanning/email or faxing them in.

ProntoForms review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Review Source

"Pronto Forms - Easy Application For Electronic Tickets"

What do you like best?

The mobile forms application is very simple and easy to use. The form builder section is really easy to use. Our field personnel rarely ever have issues with this. This system also links up well with our ERP system and we also haven't had a lot of issues with the sync.

What do you dislike?

I dislike how often there are upload errors to our email distributions. Most of the time it is the pronto form system base. I also dislike how often the mobile application stalls and our technicians are constantly having to re-add the application. Most of the time the technicians have to update the application by deleting this and re-installing this.

Recommendations to others considering the product

I would recommend utilizing the support staff as often as possible. They truly have made our experience a ver smooth process and continue to add new updates all the time.

What business problems are you solving with the product? What benefits have you realized?

We utilize pronto forms for electronic field tickets. It has helped streamline our order processing time. The data function has also helped out the reporting side of our business. We utilize the data function often and it helps to produce reports that our upper management utilize to analyze certain areas of our business.

ProntoForms review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Pronto is the quickest easiest way to communicate information and issues from the field."

What do you like best?

Pronto is the best way to quickly report on competitive products or product issues. I love how you can describe an issue and send a photo demonstrating what is happening. I like the PDF generated to make the information very portable.

What do you dislike?

I don't have any real issues. Sometimes syncing doesn't always occur when you send a report, and it gets sent later, the next time you log in.

Recommendations to others considering the product

Great product. Ability to quickly add "quick hits" to get info quickly.

What business problems are you solving with the product? What benefits have you realized?

We are reporting competitive issues, news about obstacles to sales, or problems with our products or merchandising in the fields. We can very quickly get great feedback from multiple people.

ProntoForms review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"Our mgrs & customer advisory committee members use the app to create trip reports on their travel."

What do you like best?

The app is very easy to use & provides timely reporting. Our managers in the field typically have the results of a trip within 24 hours of the trips completion. Our customer advisory committee members love being able to provide the amount of detail in their reports as they do.

What do you dislike?

Reporting dashboard is not easy to use - I am sure that it is learn-able, but we do not have the time to invest in the development of specific dashboards. Sometimes, copies of the reports do not make it to the intended addressee.

Recommendations to others considering the product

It is a great tool with great flexibility. The company provides solid support and our users love using the app.

What business problems are you solving with the product? What benefits have you realized?

We are using it to improve the in station and on-board experience for our customers. It is helping us to provide valuable feedback to our operations teams.

ProntoForms review by Administrator in Environmental Services
Administrator in Environmental Services
Validated Reviewer
Verified Current User
Review Source

"A great partnership"

What do you like best?

The product is very easy to use, both in the field and as an administrator. The per user license fee is very competitive, and ProntoForms provided us with a compelling alternative to using pens and paper.

What do you dislike?

I don't have any problems with ProntoForms.

Recommendations to others considering the product

If you're using ProntoForms out of the box, the implementation will be easy. If integrating with internal software, have a good programmer ready to assist.

What business problems are you solving with the product? What benefits have you realized?

We were looking for a cost effective way to migrate from pen and paper inspections to an online or app based solution. We also needed a solution that had QA capabilities like integrated photos and geostamping.

ProntoForms review by Kathleen R.
Kathleen R.
Validated Reviewer
Verified Current User
Review Source

"Customer Installed Base and Needs evaluation "

What do you like best?

We needed a way to consistently capture data in the field and allow remote evaluation of the data captured on site. We have been able to make large strides in quality and consistency of information using this process

What do you dislike?

Working on some branching logic , need dedicated time to experiment or NRE. Waiting for next version

What business problems are you solving with the product? What benefits have you realized?

Turnaround time for reporting have been cut in half

ProntoForms review by Administrator in Oil & Energy
Administrator in Oil & Energy
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Verified Current User
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"Good Product, Company Needs Improvement"

What do you like best?

The product is excellent. The possibilities with the forms are endless.

What do you dislike?

Company seems disorganized. In my experience, they haven't had any sort of templates for documentation for general discovery for scoping out projects and service requests. Getting any sort of standards from them was difficult and time consuming. They were also unprepared and unfamiliar with EMM environments, but this seems to have improved. Support is difficult to work with.

What business problems are you solving with the product? What benefits have you realized?

Ability for employees to submit forms accurately from the field. This had made the process more accurate and allowed for employees to review historical data based on responses.

ProntoForms review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"If this works like we hope..."

What do you like best?

The potential of eliminating paper based processes, analytics and automated flow paths.

What do you dislike?

Nothing yet. We are pretty early in the process, like most things - set up takes a lot of time and effort.

What business problems are you solving with the product? What benefits have you realized?

Accountability - trying to improve upon our processes to ensure a more timely response to defects found in the field.

ProntoForms review by Jessica S.
Jessica S.
Validated Reviewer
Review Source

"Exceptional Productivity Enhancing Tool"

What do you like best?

Fantastic solution. Highly recommended to help run your day to day operations with ease

What do you dislike?

Not much to dislike. If you are not tech savvy I recommend engaging your IT company or Pronto Forms to build forms custom fit to your requirements

Recommendations to others considering the product

Highly praised by several clients. Any questions or concerns reach out to a representative and book a meeting. They will go above and beyond to cater to your needs and requirements.

What business problems are you solving with the product? What benefits have you realized?

Paperless all in one solution that can help enhance productivity within your work environment.

ProntoForms review by Tammi P.
Tammi P.
Validated Reviewer
Verified Current User
Review Source

"A few bumps at the start but things are much better now."

What do you like best?

quick to use

easy navigation of the forms

What do you dislike?

problems were human error related at the beginning and lack of support but much better now.

Recommendations to others considering the product

I wish my previous company's used this application.

What business problems are you solving with the product? What benefits have you realized?

communication to team members regarding the level of compliance in our retail outlets and identifying successes and challenges.

ProntoForms review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Verified Current User
Review Source

"Pronto Review"

What do you like best?

The responsiveness from Richard Hammond is second to non, even on the weekends and even with situations where he cannot assist he forwards the requests to the appropriate party AND follows up to ensure that it is getting taken care of.

What do you dislike?

Some projects take back and forth and follow up on our part instead of the pronto forms team driving the closures

What business problems are you solving with the product? What benefits have you realized?

All aspects of quality assurance reporting as well as automated customer reporting. Having the ability to personalize and make changes ourselves on forms.

ProntoForms review by Kennie M.
Kennie M.
Validated Reviewer
Review Source

"Simple App that does the work"

What do you like best?

I do love that you are able to customize every question with the appropriate scale needed.

The costumer service at ProntoForms is amazing for that as they will be there with you trough the entire process.

What do you dislike?

Over analyzing things that may be very simple.

Recommendations to others considering the product

It's really a great application when you need a bigger analytic view of what's going on without your organization

What business problems are you solving with the product? What benefits have you realized?

Janitorial inspections for buildings that we manage. I needed to be able to capture all the locations and add pictures.

ProntoForms review by Administrator in Telecommunications
Administrator in Telecommunications
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"Merchandising Audits"

What do you like best?

i have a team across the country auditing stores for merchandising compliance. I can gather information about every store type, what's failing, what's working, what's the number 1 issue across Canada or provincially all from gathering the information through pronto forms. The team at Pronto are extremely professional and drop everything to help us when we need it.

What do you dislike?

it used to be a problem when we submitted a form to re-enter the entire audit.. but now that's been fixed and we can go in and edit the form after submission.

Recommendations to others considering the product

I absolutely recommend this product. once it's set up... it's all systems go.

What business problems are you solving with the product? What benefits have you realized?

Bringing the compliance standards up to par across the country in the Dealer channel. Sharing results makes stores competitive.

ProntoForms review by Glenn W.
Glenn W.
Validated Reviewer
Review Source

"Using Mobile forms to streamline processes and increase revenue"

What do you like best?

I like the cross platform compatibility and the ease of use for our users. Also like the scalability and integration of the product

What do you dislike?

The lack of ability to create custom outputs through the admin portal is one area of weakness with ProntoForms

Recommendations to others considering the product

ProntoForms continues to make improvements to their platform and they are good at preparing for future releases.

What business problems are you solving with the product? What benefits have you realized?

controlling reporting on jobs that were installed or serviced and also a form to help increase revenue by recording opportunities at customer site.

ProntoForms review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

Ease of use. Works well for auditing purposes. Attaching pictures to surveys is easy and very helpful.

What do you dislike?

Wish List

1. I wish the survey would skip to the next question after I answer the previous one. Scrolling up every time gets tedious on long surveys.

2. I wish there was a way to recall a survey later it has been sent in order to make, in order to revise and resend. Having to redo the whole thing just to make one small revision is time consuming and incredibly frustrating

Recommendations to others considering the product

As an end user, the program is very convenient and easy to use. Love the new editing feature!

What business problems are you solving with the product? What benefits have you realized?

We do store audits. Using a detailed survey makes auditing easy and consistent.

ProntoForms review by Mark S.
Mark S.
Validated Reviewer
Review Source

"Pronto has vastly reduced processing paperwork and increased productivity "

What do you like best?

The ability to create and amend forms as and when required.

What do you dislike?

Not having the ability to design basic output reports yourself which is available with other competitors

What business problems are you solving with the product? What benefits have you realized?

We despatch work via pronto now, before we used to email work out, engineers would email photos in of work completed and fill out manual paper day worksheets. Now with pronto, we despatch the work and collect all the photos and day worksheets information all through 1 pronto form. Pronto has streamlined our workflow processes

ProntoForms review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Innovative Product"

What do you like best?

Ease of use and its mobile functions. All of our staff adopted it quickly.

What do you dislike?

Customer support could be a little better. We've got some custom integration projects we've done with the staff and the turn time on those is a bit too long.

What business problems are you solving with the product? What benefits have you realized?

We have several use cases, but the primary use is simplifying our inspection reports. All our representatives inspect using prontoforms and they get quality PDFs in just seconds of processing the report. There's not any more efficient way that I can think of doing this.

ProntoForms review by Al G.
Al G.
Validated Reviewer
Verified Current User
Review Source

"Easy to deploy, easy to use!"

What do you like best?

Very user friendly with fantastic phone support. Was up and running with my first two forms in less than an hour.

What do you dislike?

Adding formulas and calculations to forms could be easier. Easily addressed with phone support.

What business problems are you solving with the product? What benefits have you realized?

Automating data capture if various paper based forms.

ProntoForms review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Great program when it works properly"

What do you like best?

We've streamlined all our paperwork by utilizing ProntoForms and our iPads. It's quick, easy, and predictable.

What do you dislike?

There are bugs on the iPad platform, where files get hung up and cannot load to the server. It takes quite a bit to push them through, with a 40% success rate when that occurs.

Recommendations to others considering the product

I would still recommend the product, even with the shortcomings.

What business problems are you solving with the product? What benefits have you realized?

We can easily train new employees to use. We can easily track documents when research needs to be done.

ProntoForms review by Frank F.
Frank F.
Validated Reviewer
Verified Current User
Review Source

"exellent "

What do you like best?

Very simple to use. very user friendly.

What do you dislike?

only problems I've had have been resolved right away So I real don't have any.

What business problems are you solving with the product? What benefits have you realized?

we use ProntoForms for our service department this helps eliminate paper.

ProntoForms review by Administrator in Executive Office
Administrator in Executive Office
Validated Reviewer
Verified Current User
Review Source

"Pronto Forms"

What do you like best?

The customization of everything. Our guys are painters and the easier we can make it, the better. Customer service is ALWAYS spot on and I always feel like I am important.

What do you dislike?

So far, nothing. I have had no issues with Pronto Forms.

Recommendations to others considering the product

Be very detailed with your form builder. It makes life so much easier.

What business problems are you solving with the product? What benefits have you realized?

Safety requirements, job management and pay applications.

ProntoForms review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Review Source

"Absolutely recommend"

What do you like best?

I like the look and feel of ProntoForms. I can set up a form and have a nice PDF at the end that looks good enough to give my boss.

What do you dislike?

I dislike that ProntoForms is device specific.

Recommendations to others considering the product

Talk to people who have used it for a year or more, the people who build and use the forms. That way you will get a sense of how it can really work for your company.

What business problems are you solving with the product? What benefits have you realized?

We have helped to solve consistency problem. With ProntoForms, I can define the answers so the spelling and format is exactly comparable to other submissions. This helps with analyzing data.

ProntoForms review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Great mobile solution"

What do you like best?

The ease of use and quick solutions for our field teams

What do you dislike?

User interface when using the website is sometimes troublesome due to design. For example, accidental question deletions because of hover functionality. Having a forced 'click' selection would be better. Form Builder in Beta seems to address this better.

What business problems are you solving with the product? What benefits have you realized?

Quick form design and deployment for use in Field QA Inspections

ProntoForms review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Easy to Use"

What do you like best?

The forms are easy to use and easy to save into drafts which gives you the opportunity to review before submitting.

What do you dislike?

The analytics can be a little tricky and you'll need a good Pronto rep to help you navigate.

What business problems are you solving with the product? What benefits have you realized?

we are able to audit our stores efficiently and provide them with good analytics at the end of each month,

ProntoForms review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Review Source

"Positive Experience"

What do you like best?

It definitely saves time and reduces our paper work load. We have saved many steps.

What do you dislike?

We were hoping the final reports that are drafted were more professional to present to clients right away as right now we need to edit our own using the information gathered by prontoforms.

What business problems are you solving with the product? What benefits have you realized?

We are able to have information back in the office by the time we get to our car from a site visit. We no longer have to wait until we get back to the office and there is digital records of our site visit findings right away.

ProntoForms review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"JCI Pronto Review"

What do you like best?

the capabilities. There is so much more we could do with ProntoForms. The capabilities are endless.

What do you dislike?

The lack of current intergration (working on within JCI). Once we get that finalized, this will work amazingly!

Recommendations to others considering the product

It will likely take care of all our your needs.

Use the support - they are awesome!

What business problems are you solving with the product? What benefits have you realized?

eliminating paper tasking/paperwork. Customer satifaction.

ProntoForms review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"Amazing App"

What do you like best?

The automation of the data from user to user.

What do you dislike?

Periods of downtime in SLO. There are also upgrades that do are not broadcasted to the users.

Recommendations to others considering the product

Request the demo for the full usage that is necessary for your company.

What business problems are you solving with the product? What benefits have you realized?

It provides the business the most up to date information for those that need live data.

ProntoForms review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Review Source

"A very positive expirrence using forms to document utility modifications."

What do you like best?

The ease of the setup and deployment. This is probably the best argument to use this technology. It is also compatible to out ECM we are implementing. The tech support has been good as well.

What do you dislike?

At this time I do not have any complaints. I am still a fairly new user but I plan to expand it's use within our department.

What business problems are you solving with the product? What benefits have you realized?

We are using the forms to update our maps with utilitiy as-built information. Items are located with a sktech and details and submitted to the GIS Specialist.

ProntoForms review by Kimberly E.
Kimberly E.
Validated Reviewer
Review Source

"Pronto Makes Work Rasks Easier"

What do you like best?

Elimination of paperwork, ability to set up appointments that go to your outlook calendar as well as the feature to send follow up directly via email.

What do you dislike?

At this point the product has met or exceeded my expectations

Recommendations to others considering the product

love it great tool

What business problems are you solving with the product? What benefits have you realized?

Ability to quickly get store checks into the distributors hands, clear and actionable items

ProntoForms review by User in Restaurants
User in Restaurants
Validated Reviewer
Verified Current User
Review Source

"Best in the market, takes practice"

What do you like best?

Multiple options for exporting data, from PDF to raw data.

What do you dislike?

the interface takes practice, great reference material - support can take time when reaching out.

Recommendations to others considering the product

Worth a shot, many options to choose from when creating and receiving data. spend the time, read the materials, even check around for videos.

What business problems are you solving with the product? What benefits have you realized?

daily statistics, maintenance reporting, quality controls.

ProntoForms review by Executive Sponsor in Management Consulting
Executive Sponsor in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"ProntoForms Integrated Data"

What do you like best?

Our ability to integrate our own product using Pronto's open architecture is good.

What do you dislike?

Need a bit more flexibility around form building and form user experience (skip logic is a bit clunky at the moment)

What business problems are you solving with the product? What benefits have you realized?

We're getting off of paper, and exposing our clients to new methods of collecting field data.

ProntoForms review by Administrator in Environmental Services
Administrator in Environmental Services
Validated Reviewer
Review Source

"Overall, the forms are effective. Different levels of access can be tricky."

What do you like best?

Getting forms to multiple teams across the org and stored in a common place, integrated with dropbox/email etc..

What do you dislike?

It is not convenient in a few ways. The hierarchy is a bit hard to understand and easy to forget. Ways to customize logos arent the easiest to access. I have to create the same connection multiple times in different formspaces and cant use the same name.

Recommendations to others considering the product

understand what levels details are set at. groups, users, logos, formspaces etc..

What business problems are you solving with the product? What benefits have you realized?

many people have access to info

ProntoForms review by Mandi H.
Mandi H.
Validated Reviewer
Review Source

"Love Pronto"

What do you like best?

I like the Customer facing presentation

What do you dislike?

Very manual process for creating forms. A copy and paste function from form to form would be good. I don't like the that the forms email comes form "do not reply." This is unprofessional when going to out customers

What business problems are you solving with the product? What benefits have you realized?

Electronic proposals

ProntoForms review by Eduardo G.
Eduardo G.
Validated Reviewer
Review Source

"Prontoforms has amazing professional and technical team."

What do you like best?

The Prontoforms solution is the best one system around word on the eforms area.

What do you dislike?

I think is important the tools to possibility the user make the native language.

What business problems are you solving with the product? What benefits have you realized?

Reduce cost, governance in the internal process, lead time (delivery) is better, employer satisfaction.

ProntoForms review by Jennifer S.
Jennifer S.
Validated Reviewer
Review Source

"prontoforms"

What do you like best?

everything is in real time...they it send and we have it...well once they are in service

What do you dislike?

the system went down once....it was a bit of an inconvenience at the time...haven't had any issues since

What business problems are you solving with the product? What benefits have you realized?

we have all our inventory accounted for

ProntoForms review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Verified Current User
Review Source

"Mobile Forms Solution"

What do you like best?

The ability to be offline and still complete forms and have them submitted automatically once a connection is established again.

What do you dislike?

The form designer could be a little more "current" and user friendly.

What business problems are you solving with the product? What benefits have you realized?

Collecting audit and service data

ProntoForms review by James D.
James D.
Validated Reviewer
Review Source

"Experience with ProntoForms has been professional and valuable to our teams."

What do you like best?

Best features are Flexibility and ease of use

What do you dislike?

Dislike the lack of standard reporting features.

What business problems are you solving with the product? What benefits have you realized?

We use PF for client quality management. Have seen uptick in client satisfaction/feedback due to forms/artifacts produced from PF.

ProntoForms review by Terry S.
Terry S.
Validated Reviewer
Review Source

"Partner"

What do you like best?

Comprehensive and great integration; a differentiator in Tunis respect.

What do you dislike?

Not in everyone's wheelhouse re price - be nice to have tiers.

Recommendations to others considering the product

Great Team and excellent product!

What business problems are you solving with the product? What benefits have you realized?

Mobile employees

ProntoForms review by Executive Sponsor in Management Consulting
Executive Sponsor in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Quick and Easy Solution for Digital Forms"

What do you like best?

Ease of setup, use, implementation, admin is easy

What do you dislike?

Nothing to think of at this time. everything we have needed is available.

What business problems are you solving with the product? What benefits have you realized?

Digital HR and safety forms

ProntoForms review by Consultant in Telecommunications
Consultant in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Work flow automation "

What do you like best?

Custom user portal to create new workflows

What do you dislike?

Does not work on desktop computer so that kinda sucks for dispatching or reviewing and correcting workflows.

What business problems are you solving with the product? What benefits have you realized?

Inspection forms

ProntoForms review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Awesome service!"

What do you like best?

Ease of use, ease of setup, great customer service

What do you dislike?

Complicated setup, cost 8nvolved with setup

What business problems are you solving with the product? What benefits have you realized?

Quality of field reports, more responses from field agents, more accurate field reports

ProntoForms review by Executive Sponsor in Aviation & Aerospace
Executive Sponsor in Aviation & Aerospace
Validated Reviewer
Verified Current User
Review Source

"ProntoForm experience"

What do you like best?

Customer support when developing and launching

What do you dislike?

Not having an independent dashboard tool

What business problems are you solving with the product? What benefits have you realized?

Collect Office status information from all N.A. and detect areas of improvement

ProntoForms review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Reveiw"

What do you like best?

The interface isn't bad. and the Support portal is alright.

What do you dislike?

The issues of having to figure most of the things out on my own.

What business problems are you solving with the product? What benefits have you realized?

Driving Paperless initiative

ProntoForms review by Adam V.
Adam V.
Validated Reviewer
Review Source

"Data Gathering with ease"

What do you like best?

Simple conversion of hardcopy PDF regulatory forms into tablet friendly forms

What do you dislike?

nothing at this time. Pronto fulfills our immediate requirements

Recommendations to others considering the product

NA

What business problems are you solving with the product? What benefits have you realized?

Time management

ProntoForms review by Yamina H.
Yamina H.
Validated Reviewer
Review Source

"Prontoforms"

What do you like best?

Exceptional Customer Service, user friendliness of the app

What do you dislike?

billing system used by ATT using manual invoices

What business problems are you solving with the product? What benefits have you realized?

Electronic tickets and inventory lookup

ProntoForms review by Administrator in Design
Administrator in Design
Validated Reviewer
Review Source

"Architect "

What do you like best?

Excellent customer service and ability to develop customized forms to suit your needs.

What do you dislike?

Seems like a well organized operation that are good st what they do, mobile forms. I do not have any dislikes.

Recommendations to others considering the product

It seems they are eager & willing to help companies digitalize their processes and create custom form solutions.

What business problems are you solving with the product? What benefits have you realized?

Helping digitalize our field operations.

ProntoForms review by Consultant
Consultant
Validated Reviewer
Review Source

"ProntoForms"

What do you like best?

One of the easiest applications to deploy in multiple fields. Simplified even more by being device agnostic.

What do you dislike?

No enterprise model. It would be great for an Enterprise wide license

Recommendations to others considering the product

There are no Canadian Data Centers as of yet, making it challenging to deploy in the public sector

What business problems are you solving with the product? What benefits have you realized?

Time savings of 30 minutes per user per day

ProntoForms review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Review Source

"Helpig to create engagaed customers"

What do you like best?

It had a great and easy to use layout. I didn't want something to confusing to customers/clients, but still have valuable data for me

What do you dislike?

Wish I could customize more for my specific needs

What business problems are you solving with the product? What benefits have you realized?

I want something that I can have that is consistent across the various forms I use. ProntoForms allows me to do this efficiently

ProntoForms review by Executive Sponsor in Construction
Executive Sponsor in Construction
Validated Reviewer
Review Source

"CIO"

What do you like best?

ProntoForms from the initial sales and on going support are true partners in our business. They value the partnership and much as we do! They are very progressive in partnering to help us solve business problems!

What do you dislike?

Nothing to date! Keep up the great work!

What business problems are you solving with the product? What benefits have you realized?

Safety Observations and QC/QA in the field.

ProntoForms review by Consultant
Consultant
Validated Reviewer
Review Source

"Easy to use. "

What do you like best?

The ease of use is great. It also allows administrators to set rules so errors are not made.

What do you dislike?

I have no issues with the software. It is easy to use and deploy and benefits to business are quantifiable.

Recommendations to others considering the product

Great tool

What business problems are you solving with the product? What benefits have you realized?

Reduce paperwork and admin time

ProntoForms review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Vertical Transportation auditing"

What do you like best?

Being able to mine data through Birst and use it to identify issues centrally.

What do you dislike?

Setting up destinations and not knowing if the weekly Birst reports will be accurate.

What business problems are you solving with the product? What benefits have you realized?

Identifying safety issues centrally and taking appropriate actions which is reducing our overall liability.

ProntoForms review by Administrator
Administrator
Validated Reviewer
Review Source

"It helps remove all the paperwork and allows the information rollup quicker! "

What do you like best?

It saves our sales team time organizing all their paperwork. Automation of results submitted to allow Management to review, sort and analyze.

What do you dislike?

Requires help to setup and training for the users, but worth it!

What business problems are you solving with the product? What benefits have you realized?

Saving time for our sales reps

ProntoForms review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Review Source

"Reviewing Pronto Forms. A good tool for information capture"

What do you like best?

Ease of use. This tool is great for field or mobile useres

What do you dislike?

Sometimes long turn a rounds on custom pdf's. Would like faster response at times

What business problems are you solving with the product? What benefits have you realized?

Mobile access for field users

ProntoForms review by Consultant in Telecommunications
Consultant in Telecommunications
Validated Reviewer
Review Source

"Enterprise sales"

What do you like best?

Customisation and ease of creating a new form

What do you dislike?

Nothing, it is a very flexible platform

Recommendations to others considering the product

Try a demo....fantastic platform

What business problems are you solving with the product? What benefits have you realized?

Removed paper and changes work flow to ditgtal

ProntoForms review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Overall, experience has been decent."

What do you like best?

We always receive solutions to the issues.

What do you dislike?

Sometimes it takes a while to get the solutions.

What business problems are you solving with the product? What benefits have you realized?

Equipment safety. Automation of equipment safety audits.

Learn more about ProntoForms

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* We monitor all ProntoForms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.