What do you like best?
I was a long time Agile user, in fact one of Agile's first customers so I am quite familiar with the Beta partner early adopter experience and many, many years of PLM. When we decided to abandon Agile and become an early adopter of Propel, we had expectations of a troublesome migration and transition, along with young code riddled with bugs to work through. But, this was not the case. Young code yes, but one of the benefits of early adoption is that you get to work closer with the company to grow the software. The Propel team is an exceptional group of bright, helpful, talented people that do not take their responsibility lightly, and do not put you at risk. I have never had such a smooth, painless deployment with a superior level of support from Propel. The best thing about Propel is the people, who quickly become your partner in success.
What do you dislike?
Nothing is perfect at least not to everybody. I personally tend to prefer thick Windows clients, but I have adopted Propel's browser interface and even found many features that compel me to say I prefer Propel as a cloud interface. Most of the limitations I run across are usually SalesForce based, not Propel. The Propel team takes note of the concern, and I get surprised in an update release to discover they have found a way to circumvent the SalesForce limitation and provide the functionality I desire. I occasionally run across a bug, but the team is so responsive, I never have to actually worry.
If there is one thing I actually dislike, is using the iPhone app Salesforce1 . Not very attuned to Propel functionality.
Recommendations to others considering the product
1. If you are already a SalesForce user, then this is a no-brainer extension to the platform you already have.
2. Simplify. Take the opportunity to consolidate and simplify your data and processes.
3. Take advantage of the experience working closely with the Propel customer team, they are great.
What business problems are you solving with the product? What benefits have you realized?
Product Data management, Engineering Change management, and now embarking on Quality Corrective and Preventive Action management. We have many of our Manufacturers on our system, so there's never an excuse for not having the latest information.
We live and work in a mobile environment and now with Propel we can manage our data from anywhere, on any device.