Propertyware Reviews

The ability to add custom fields to almost any screen (unlike some of the competitors) allows us to tailor-fit the software to our needs. The eSignature feature is absolutely AMAZING! We are able to take our own PDF contracts, pull fields in directly from Propertyware (tenant name, address, etc), and process the lease through Docusign. The lease is saved directly in the tenant's summary page, so no need to upload and attach later on. The complete accounting system takes some time to master, but works great once you have a solid understanding of it. The reporting also works quite well, along with the ability to customize and create scheduled reports that are automatically emailed.

Feature requests take a long time to implement. Would love to see a better built-in tasking system.

I have experience with both Propertyware and Appfolio, but Propertyware is far superior because of it's ability to customize fields, tenant/owner/vendor/user alerts, reports, user roles (task-by-task), and many more things. The accounting in Propertyware is far easier to understand also. We handle all client and company bookkeeping within the Propertyware platform, so there is no need to maintain 2 accounting databases. This is a huge time saver.

Meeting the needs of our clients who want virtual solutions (access to pay rent, submit maintenance requests, view reports) without having to speak with a property manager. Plus, the ability to maintain all accounting records (client + company) in one product is a huge benefit.

The highlight of this software is the fact that it is cloud based. However, most of these software programs are nowadays. Another useful feature was the ease in which you could write and print checks, set up new accounts, and add/delete journal entries.

This software would be best suited for a very small commercial portfolio or for predominantly residential properties. I find it difficult to navigate through the interface when dealing with multiple properties each containing a dozen or more tenants.

I highly recommend this product for anyone managing residential properties!

Through this software we are able to easily create financial reports and organize our data for the owners and Landlord. We are able to maintain dozens of bank accounts and dozens of leases for each tenant and set reminders for lease expriations and renewals.

I enjoy having everything centrally located in one software platform. Propertyware (PW) does everything you need from running robust reports, automatically posting rent, accepting rent online, providing tenant and owners with an online portal 24/7 to managing maintenance and routine work orders. They have different levels of users like a marketing/leasing agent to a handyman to grant partial access to parties. I could not imagine running a property management company without a web-based software system that will cover every facet of property management.

It's not best-of-class for and one thing. But it's much better than frankenstiening different software systems together. But it does do everything well. The Owner's Statements are terrible and confusing even for me. On occasion the software is laggy but PW has tried really hard to improve the consistency. You can only have one window open at a time. They run on a price partition model so every time the roll out a new feature it is additional $$.

In addition to looking at Propertyware, I recommend looking at Rent Manager, Appfolio, and Buildium (in that order). Keep in mind every al-la-carte tool they offer is at an additional fee. Do your research before adopting a property management software and talk to as many people who use this type of software. Once you join the exit barriers are too high.

We needed a large all-in-one platform to communicate effectively with the tenants, owner, and office staff. We have benefited from having online chat capabilities with our staff, owner and tenants. Everything is only a few clicks away and you only have to login once.

This program allows us to track all leads/prospects for all of the available rentals we have. It also has a 24/7 maintenance hotline that we utilize to log every maintenance call we receive.

Not accounting-friendly; most of our callers speak English and they have issues understanding the voice on the other line coming from the PW call center.

User friendly; would not recommend for accounting purposes

We manage over 300 rentals (commercial and residential) and PW has helped us stay organized with tenants information, as well maintenance and work orders. The 24/7 call center has eliminated most of the weekend and evening calls, as our phone system directly sends them to which part of the call center they need.

Convenience of app and ease to use. I don't have to lug around paperwork and pens. Just snap a picture and notate what I see. I love it!

If I have a home with a lot of damage and I need to take a lot of photos- if I'm in the app too long I guess whichever section I'm in None of the pictures will save and the app crashes

Patience, they are making updates often

Move ins and move outs - ease of at your fingertips ito notate any issues during inspections. Quicker assessment of homes and set up of quick turns based on what is seen and resident can get their deposit back quicker if no damage .

Propertyware is a comprehensive solution with everything under one roof. From marketing, screening, managing, accounting, and reporting, it does it all.

The only thing it needs to take it to the next level is a more robust accrual accounting system.

Set it up right from the beginning and it will work very well for you. Don't be afraid to ask for advice from the implementation team during setup as well as other power users.

Propertyware brings all of the operating functions of our business together in one software. It also gives us portals to Interface with our owners and tenants in a seem less, online manner. It has also allowed us to become a paperless business with it's cloud storage features.

Propertyware has a lot of features, and it is easy to use over all.

It is not very easy to learn to use. There are so many features and difference places to click through the product.

Get a good contact for support. So valuable.

I have not had many business problems with Propertyware, whenever there is a bug, a trouble ticket is opened, and the problem is quickly resolved. They also adapt to feature requests.

The ease of use, customer service, the fact that it is simple for my tenants to use.

Nothing, it serves its purpose well, and we are very pleased.

We can keep paper in the office to a minimum, and all of our tenant related files are in one place and accessible anywhere, we have taken vacations while managing to run the business effectively.

And it greatly simplifies my day-to-day life. I am able to keep track of Tenants and where they’re at with their rent payments as well as perspective tenants and the applications process

Nothing. When we have had difficulties we simply have had to call property where support in our issues have been resolved in a timely manner

It’s easy to use, easy to stay organized, keeps you on task, everything you’ll ever need.

It frees up time for other tasks in the office and even better at frees up time for me to have to myself!

I like the program how it setups all properties, and the search engine is amazing. It really makes my job easy.

i don't like that it doesn't have a good history catcher. very vague............need to be improved

try it

Making sure that all of our clients our very happy with our services. I have realized that you have to be a advocate for both the client and the vendors, because the bottom line you want to make everyone happy.

It is very easy to use this system. Also I can create lots of reports within a limited time.

It doesn't work well sometimes. (Can't access to the website or the site has stopped.)

Very easy to use. Also very convenient to creat lots of reports.

I can make my report easily using this system.

How it logs our different contractors, vendors, and tenants.

Really nothing, it’s a great program & the updates are really helpful.

It keeps tracks of all expenses & income.

The ability to have all the business rental properties in one place with easy access.

The software works great, but the interface looks a bit messy.

The interface can seem a bit messy at first. Take some time to familiarize yourself with the software. Once you do it will be a great experience.

Having all our property information available and accessible on one software.

I love the owner portal and how easy it is to view work orders and completions.

I don't like the string of email chains. Hard to keep up.

I would recommend this tool for your rental homes in keeping track of your rent/ work orders/ etc.

We are able to keep everything in once place and keep track of work orders.

I like that Propertyware has lots of different categories to retain information.

Searching is confusing and seems to be overcomplicated. It's hard to tell whether you're in an owner's profile, tenant's profile, or the property itself's profile.

Explore other options, such as onesite.

Our company utilizes propertyware to organize for 800 properties.

Fairly similar to Quickbooks. I like the system used when paying bills and the simplicity of how everything is categorized

I don't like that you have to go through several steps to log a deposit. It can be very confusing and time consuming. Needs to be simpler

We use propertyware to log our expenses and incoming rents from tenants. That definitely saves time

Just about nothing... the program is a mess!

almost everything, no information you need is easy to come across

You can’t solve much. Information is not accurate anywhere.

Audit trail that is used to keep accountability within properties

Accounting and rent payments systems. Difficult to understand.

Automating rent charges for our renters