What do you like best?
I enjoy having everything centrally located in one software platform. Propertyware (PW) does everything you need from running robust reports, automatically posting rent, accepting rent online, providing tenant and owners with an online portal 24/7 to managing maintenance and routine work orders. They have different levels of users like a marketing/leasing agent to a handyman to grant partial access to parties. I could not imagine running a property management company without a web-based software system that will cover every facet of property management.
What do you dislike?
It's not best-of-class for and one thing. But it's much better than frankenstiening different software systems together. But it does do everything well. The Owner's Statements are terrible and confusing even for me. On occasion the software is laggy but PW has tried really hard to improve the consistency. You can only have one window open at a time. They run on a price partition model so every time the roll out a new feature it is additional $$.
Recommendations to others considering the product
In addition to looking at Propertyware, I recommend looking at Rent Manager, Appfolio, and Buildium (in that order). Keep in mind every al-la-carte tool they offer is at an additional fee. Do your research before adopting a property management software and talk to as many people who use this type of software. Once you join the exit barriers are too high.
What business problems are you solving with the product? What benefits have you realized?
We needed a large all-in-one platform to communicate effectively with the tenants, owner, and office staff. We have benefited from having online chat capabilities with our staff, owner and tenants. Everything is only a few clicks away and you only have to login once.