What do you like best?
What I like best about the software is that it allows me to collect, record, organize, report and easily access information on my clients and business activity in one place in managing client relationships. It's seamless integration with MS Outlook allows me to use a single data base in Outlook and utilize many features in Prophet without having to leave the Outlook screen.
The software is easy to navigate. I use a single stand alone version of the software. Client support is always an email or phone call away without delay.
The cross section of information which the Prophet software provides, enables me to easily analyse my client's portfolio of products and find opportunities for strengthening relationships by offering additional products and services. This is great for growing my business and increasing company revenue.
I love the ability to link information from several sources to a client's file. For example, linking emails, saved documents on my hard drive etc. to a contact's file and have it all displayed on a single screen shot displaying prophet.
The ability to monitor and manage business opportunities via. the software gives me a feeling of always being in control and on top of business relationships.
What do you dislike?
I began using the software in about 2011 and has not found anything in the software I dislike. The learning curve for me, a single user, was not very steep. There was much live training sessions offered at the time I purchased the software and many of these sessions and other sessions are archived.
In addition, I found the client service always prompt following a question or any difficulty I may have experienced in the course of using the software.
It would be great if the software would allow me to directly transfer the record of income deposited in my bank account, derived from an opportunity, without having to manually record it in the Opportunity window.
What business problems are you solving with the product? What benefits have you realized?
The number one business problem I am solving is better managing my client relationships.
Prophet is allowing me to efficiently and effectively manage a client data base. Before purchasing Prophet, client information was stored in different files on my laptop and on several company servers that held a mutual relationship with my client.
By utilizing Prophet my clients receive a higher quality of service from me. By implementing the use of the software in my business, I can now respond in a more timely manner to my client's inquiries. That can be attributed to the easier access I now have of their information.
In addition, my income is growing by making use of the Opportunities window for recognizing, recording and tracking these opportunities.