What do you like best?
Clean, fast and easy to use, ProProfs is my #1 choice as we evaluate possible Knowledgebase software.
What do you dislike?
It is the most expensive option we have considered.
Recommendations to others considering the product
We are just in the trial stages, but this should definitely be on your list of Knowledgebases to consider. After trialing several, it clearly came out on top.
What business problems are you solving with the product? What benefits have you realized?
Our goal is to get all of our documentation online, editable and searchable to reduce the number of support tickets and to help internally.