ProProfs Chat

(11)
4.3 out of 5 stars

Live2Support provides live chat service on your website so that you can watch visitors on your website in real time and chat with them to help increase sales and provide great customer service.

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ProProfs review by <span>Vineet G.</span>
Vineet G.
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Excellent live chat option for Startups

What do you like best?

Personally, I like their clutter-free interface and those beautiful templates. We are currently using ProProfs chat for 3 operators and are quite satisfied with the customization features. Plus, it never gets sluggish on mobile devices, unlike others do.

What do you dislike?

I don’t dislike the product as such, but I have a recommendation. Since I am using a professional plan for 3 operators, would appreciate if they include some pro features from the flagship plan in my current plan. That would be amazing.

What business problems are you solving with the product? What benefits have you realized?

I would say customer support costs. Our support costs have reduced to half after using ProProfs live chat as we no longer have to rely on phone support. We have handed out mobile devices to our operators, so they can offer support 24/7.

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ProProfs review by <span>Brianne G.</span>
Brianne G.
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Support wasn't helpful

What do you like best?

I liked the loud ring and the ability to copy/paste the chat into my notes

What do you dislike?

They changed their platform, required us to use all new codes, and we never got the service to work again. We tried to get it working for a over a month, spoke with tons of different people, and ultimately had to switch services.

Recommendations to others considering the product

I would avoid them.

What business problems are you solving with the product? What benefits have you realized?

Live chat with out customers

What Live Chat solution do you use?

Thanks for letting us know!
ProProfs review by <span>Robin S.</span>
Robin S.
Validated Reviewer
Organic
Reviewed On

It has been quite a revelation to online customer support on my website

What do you like best?

Easy to use interface which we can use independently of browsers and the way it coordinates automatically with our salesforce CRM to maintain logs of all the chat conversations as cases. The applications for handheld devices allows us to keep in touch with our website visitors even while on a move.

What do you dislike?

Hmm. I don't have come across anything which I don't like.. No not as of now

What business problems are you solving with the product? What benefits have you realized?

Our clients earlier used to have grudges that find it irritating to depend on emails while we had projects in process for them. Telephone calls were not possible to record in our CRM for future references. Live2Support solved it both. While our clients find at-least someone from our team online any time during the course of day, the concerned project manager is always in sync with the chat conversation as they get recorded automatically in our CRM.The easiest way for them to keep project communication on track.

ProProfs review by User
User
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Questions? Live answer!

What do you like best?

Is great that there is a live agent right there for your questions and needs. No need to look for it. It pops up!

What do you dislike?

Sometimes the window keeps popping when you are looking for something, but no big issue honestly.

Recommendations to others considering the product

If you are looking to get it for your website; it helps a lot to monitor the visitors and it helps them grandly when they have 's live agent to talk to in a professional way. Easy to use and great tool.

What business problems are you solving with the product? What benefits have you realized?

It help's monitor the traffic of customers visiting certain websites that have the service. Is fast and easy. And the engaging is friendly and not pushy.

ProProfs review by User in Printing
User in Printing
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Live2Support

What do you like best?

It's fairly easy to use, responsive. I answer requests and can see when a person is replying.

What do you dislike?

It consistently has tech issues. When a chat request comes through, another request from the same person comes through a minute later even though that person hasn't clicked on anything.

What business problems are you solving with the product? What benefits have you realized?

We are bringing an added level of customer support to our customers.

ProProfs review by <span>Preethi R.</span>
Preethi R.
Validated Reviewer
Organic
Reviewed On

An economical Live chat service with awesome experience

What do you like best?

Live2suppport live is an awesome chat service. This is pumping up sales levels with an average of 50 instant chat conversations a day. Being a consumer-oriented company it gives a better chance of converting browsers into buyers building a long-term, personal relationship with your client. Canned Responses helps us handle more conversations. It’s built in analytic helps pointed conversation and adds a personal touch to chat that has dramatically increased revenue.

What do you dislike?

The extensive functionality provided take long time to explore

Recommendations to others considering the product

I will say that having live2support chat service on my website was the best decision I have ever made.

What business problems are you solving with the product? What benefits have you realized?

We are using it for customer support for existing customer site traffic monitoring and sales conversion.

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Kate from G2 Crowd

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