What do you like best?
Ultimate flexibility. This tool can be configured to accommodate basically any product catalogue configuration one can imagine. Also offers nearly endless control over the user experience associated building a quote (input validation, approvals, bundling, background automation, user permissions, and the list goes on..)
What do you dislike?
Complexity is inherent to a tool with almost no limitations in configurability. I'm sure that complexity varies widely across use cases but we found there to be a pretty steep learning curve for administrators. That said, the folks at PROS incredibly patient and helpful in the effort to get our team up to speed.
Recommendations to others considering the product
You get your money's worth. The implementation process was very thorough, and the handoff from thier team to ours was handled gracefully. If you're lucky enough to draw Charles Campbell as your implementation lead you will not be disappointed - the guy is a living legend.
What business problems are you solving with the product? What benefits have you realized?
We have a complicated product offering, a complicated set of business rules to honor, and our product catalogue data is tied together with a string of band-aids applied by the warriors of yesteryear. It is almost certain that the owners of this dataset over time had no communication with each other, and I believe they did most of their work blindfolded.
The efficiency gains we're seeing in our reps ability to effectively navigate our product catalogue are nothing short of remarkable. Beyond that, the constraints engine has allowed us to enforce the user input in ways we could never even imagine. This has resulted in significant improvements of data accuracy flowing to downstream systems which opens up an array of obvious benefits. It