Pure Chat is very good for its ability to put your customers in touch with you. Many will be less likely to get in touch if they have to call you. Where Pure Chat helps us, is knowing who is getting in contact, whether they are a customer or prospective customer. This means that you can easily sell to the prospects, and put the support customers in the right direction.
What is also very good is the amount of information Pure Chat gives about an incoming chat. You get their location around the global, the page that they have started the chat on, a history of the previous page that they have accessed plus their contact information. This means that you can tailor your responses for international clients etc.
It was easy to add to our WordPress site, and with a bit of work from our developers we were able to present Pure Chat to trial users of our website and then remove it for paid for users. This is very useful for us, as we use the system more as a sales tool rather than a support tool as we have a ticketing system behind the scenes instead.
The mobile application is also very good for keeping in touch with your clients when you are out and about.
A way around the "No Desktop application" is to use Chrome Apps functionality. You can do this by heading to the Pure Chat Operational Panel within Chrome, Select the settings section>More Tools>Add To Desktop. This will then add it to Chrome://apps. Right click on the icon and select "Open as a new window". This can then be dropped in the "Start-Up" following so then it launches when you log into Windows.
Pure Chat simply makes it easier to talk to your clients. They can easily access a "Talk Now" section directly on our webpage, and either our PC or phones light up highlighting that there is an inbound chat. The any one of my colleagues can pick it up and help.