What do you like best?
Versatility within QAD ERP allows business to take their individual business processes and easily fit QAD to support, from Fixed Asset Management to Managing thousands of customers via their rich Service and Support Module. Having one System to enable Manufacturing, Engineering, Finance, Global Supply Chain and Customer Operations eliminates the need for costly bolt on systems as well as an extremely low cost of ownership relating to Business Analysts and IT infrastructure. It's User Interface might not be the most sexy to the e-suite, but they don't use the system. Functionally rich system and allows quick uptake relating to user adoption is the key strength of QAD ERP.
QAD Support Services are a strength, compared to other ERP Vendors, you can pick up a phone, live chat, submit web based support tickets and even utilize their knowledge base for software questions as well as business use scenarios, cutting direct support costs but more importantly cutting time to solve your individual challenge.
What do you dislike?
Although every system has it's drawbacks, there is not one system that fits all. If one improvement was needed I would suggesting focusing more attention on integration and product robustness with regards to QAD's QMS (Cebos) system as Quality and Regulatory is a large concerning within my industry (Pharma) it becomes extremely important this offering becomes more focused in this area.
Recommendations to others considering the product
Reporting and Dashboards are cute, but functionally what is important for an ERP System, quick access, easy data entry, and ability to retrieve data to make business decisions, for these objectives, QAD has always hit the mark, and hit it well.
What business problems are you solving with the product? What benefits have you realized?
With the QAD Partners, we have been able to solve many business challenges, the Core QAD ERP has enabled us to become nimble operation, with Manufacturing - mixed mode, process and Global Supply Chain. QAD's womb-to-tomb lot and serialization provides a level of insight to all product lineage. We have mobile (iPhone, etc.) automating our Purchase Requisitions, Field Support Engineers and soon the entire global clinical group will be utilize QAD as it's system of record. Our total time to implement was shorter than I've experienced with any other ERP products, thus moving our operation forward to support customers and the business.