What do you like best?
The collaboration tool is a real win as it completely removes version control and allows our SMEs to jump in and out of the project whenever they want to and are not reliant on the bid manager to explain where we are on the response.
We've worked hard on our content library to make it accessible and easy to manage for reviews and adding in new content - a lesson learned was not to load up too much information initially and start with core documents only and then expand as the user experience is developed and understood.
What do you dislike?
I'm not sure I have any real dislikes apart from email alerts (part of the issue being we loaded too much content initially). This has been resolved.
Recommendations to others considering the product
The initial set up of your content library needs careful mapping out as to who will be reviewing documents as they age
Make sure that you launch the product with supported training - the Qorus LMS training is good, but you need your own companies spin on how you want to use it
Don't load too much content initially as this may create a large return from searches that are not (at first view) easy to navigate
Have a content manager assigned for best practise in loading new content
What business problems are you solving with the product? What benefits have you realized?
We run large and complex bids, requiring solutions designs, legal, commercial, operational, IT, project services content to be written - quite often these SMEs are not in the same office, or continent.
The benefits have been:
Production of final drafts quicker
Multi-review capability in the live document
Ability to produce higher quality responses and ability to bid on more opportunities as the teams are able to be more productive