Our sales reps enjoy the fun gaming element Qstream brings to our education initiatives, and this makes delivering the knowledge they need much easier. Answering Qstream questions is quick and easy and allows our field sales team to learn on the go, where they are, rather than at their desks at the end of the week, squeezing education in before an arbitrary deadline. The Qstream team is fantastic, too -- they're always available to answer questions and provide feedback that helps to improve our approach to testing, and they work with us to configure the dashboards and reporting that make sense for our business.
There's not much to dislike with this system. There was perhaps a bit of a learning curve to understanding the best way to tag user rosters to achieve the reporting I need, but the Qstream team is knowledgeable and willing to help, so this is a very minor thing, and something I'm confident we'll overcome quickly.
The main problem we've addressed is the need to educate sales where they're at: in the field. Our previous approach to e-learning required our sales team to be in front of their computers answering 10+ questions at once. This sometimes time-consuming approach could be frustrating for our busy salesforce, and didn't exactly drive engagement. With Qstream, they're answering two or three questions at a time from their mobile device before hopping on a plane, or wherever else they find a few minutes to learn.
Another benefit is the ability to provide our learners with immediate feedback, not just on whether they've answered a question correctly or incorrectly, but also with additional detail to reinforce the correct response. This extra level of detail helps to ensure that when they receive the question a second time, they're confident in their response.
Qstream reporting has given us the ability to identify the gaps in our sales team's knowledge, and where additional coaching is required to reinforce our messaging. And the ability for our sales team to provide feedback within the application helps us to get better at educating them -- they can tell us when they find a question confusing or the answer choices misleading, and we can use that feedback to improve our approach to future Qstreams.