Qualtrics Research Core

Qualtrics Research Core

(535)
4.6 out of 5 stars

Qualtrics Research Core is a provider of Online Survey Software. See how we can help you build an Online Survey.

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Qualtrics Research Core review by <span>Cynae T.</span>
Cynae T.
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Great Product

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What do you like best?

I love the user-friendliness of the product. It is easy to get started quickly and create a professional looking survey that has enough features for advanced survey usage. I've used this product for several years and trained others how to use. It is a much more robust program than what survey monkey appears to be. The ability to create the survey to run on a loop as if at a kiosk is fantastic.

What do you dislike?

While the site is user-friendly, the image upload feature could use some tweaking especially in the area of previews. I wish the preview appeared more realistic and true to the size it will be in the survey. Only after viewing the drafted survey can you get a sense of how the image appears to users.

Recommendations to others considering the product

Buy it, use it. You won't be disappointed. As a consultant, I've repeatedly recommended this product to clients looking for a great survey and reporting tool. And because of its robust reporting features, clients also give this software rave reviews.

What business problems are you solving with the product? What benefits have you realized?

Customer engagement, needs assessment, and training effectiveness was surveyed and the data was analyzed very succinctly.

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Qualtrics Research Core review by <span>Elizabeth F.</span>
Elizabeth F.
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Qualtrics Business Review

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What do you like best?

Qualtrics is extremely customer friendly and in my opinion is the epitome of what a software should provide the customer.

What do you dislike?

That there aren't more opportunitiesf for your service here at Duke or that we are unable to clone you, the entire division :)

Recommendations to others considering the product

Not only is the ease of software phenomenal, the customer service support team, without a doubt, far surpasses any level of support I have encountered in my 20 years here at Duke. They have even gone so far as to call me on my personal cell to confirm that our needs had been met fully after we were disconnected. I have never spoken to anyone there in the support division who wasn't thrilled or eager to assist.

What business problems are you solving with the product? What benefits have you realized?

We are able to utilize the platform for all of our data collection needs. Data is able to be extracted in many different formats therefore allowing us to provide feedback in many different variables

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Qualtrics Research Core review by <span>Jordan R.</span>
Jordan R.
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Awesome software

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What do you like best?

Intuitive platform and Gamelike Questions

What do you dislike?

It's somewhat buggy - there are always 1 or 2 things that don't work like they should. But they're usually fixed shortly - I would just like to not have the issue in the first place.

Recommendations to others considering the product

Qualtrics is great if you have simple surveys to send out that you want to engage customers. It's a very clean, intuitive platform. They are constantly updating their software, too, which is nice because they're always at the cutting edge of technology.

What business problems are you solving with the product? What benefits have you realized?

Allows me to gather insight from customers. We use it to survey the attendees of our webinars to get feedback so we can improve our webinars and get new ideas for topics. We also use these suggestions for our user conference, too, if we feel like they are a good fit. Since the surveys are easy to create and easy to understand for our registrants, we get a great response rate and are able to gather clean data to use to make decisions.

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Qualtrics Research Core review by <span>Cameron L.</span>
Cameron L.
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What do you like best?

It is extremely easy to use. Anyone can jump in and, with very little effort, become proficient enough to create, program, distribute, and monitor a survey. If your organization only needs descriptive analysis, they got you covered too. They have an effective list of partners who are willing to take the analysis deeper when needed.

What do you dislike?

The documentation isn't great, especially since they updated to the new platform. Most of the tutorials/guides are specific to the previous system, which makes learning more complex techniques difficult.

Recommendations to others considering the product

Always have someone help you design surveys and the resulting analysis if you don't have an internal team dedicated to these things - at least initially. I've seen too many people waste research because they think they can merely rely on their own expertise.

What business problems are you solving with the product? What benefits have you realized?

Efficiency when it comes to time management with primary research has gone way up since we switched to Qualtrics. We tried a number of other services before, but they weren't as useful at at streamlining and replicating our work as Qualtrics. They save us a ton of time, and then data management is more reliable through Qualtrics.

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Qualtrics Research Core review by <span>Adam B.</span>
Adam B.
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What do you like best?

The thing I like most about Qualtrics is it's ability to maintain an easy to use UI for beginning users while providing deep options like SAML authentication, JavaScript embedding, advanced quotas, etc. Many applications are designed either for advanced use or basic use. Qualtrics supplies the UI of a simple application with the depth of an advanced tool set.

What do you dislike?

The lack of a true LTI. I was excited to hear that an LTI was being built for Canvas, but we do not use that LMS. A true LTI should work (and port to the grade book) with any LMS that follow the standard. I look forward to seeing more development on the integration of LMSs soon.

What business problems are you solving with the product? What benefits have you realized?

With our SAML integration, we are able to port users directly to multiple portions of a survey based on data we already have for our users. Many processes have been automated through the use of Web Services connecting deep user data to decision moments within a survey or form.

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Qualtrics Research Core review by <span>Elizabeth F.</span>
Elizabeth F.
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Easy to Use

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What do you like best?

Very easy to add, remove, and/or move questions for ordering and page layout. Can import questions from another survey, and/or an external file.

What do you dislike?

The emailing system can be a little weird to set up initially, especially when trying to create mailing lists. However, once the lists are set up, it's easy to set up reminders and thank you emails.

Recommendations to others considering the product

This is a great investment for universities. It's all web-based, and a single paid university account can let all of your faculty, staff, and students have access to a partially-branded system without any hassles.

What business problems are you solving with the product? What benefits have you realized?

I've used qualtrics surveys for a variety of things: including event registration, education/program evaluation, and customer/client feedback. The variety of question types available makes it very flexible in terms of what things it can be used for. There are a number of built-in response types (yes, no; agree-disagree, etc) that automatically populate for the number of desired answers. For instance, a table of questions can be set up with an Agree-Disagree scale of 3, 5, 7, etc answers and it will automatically display and code the responses for all of the questions in the table. There are a variety of answer types that can be selected as well, include text boxes, text areas, and essay fields, which each allow for a different number of characters to be inputted.

Scoring is easy to set up. It can be set manually, such as for multiple choice questions in which only 1 answer should be given a point, or automatically numbered (1 - 4 for example for a 4 answer multiple choice questions) so that export of the results is easy and clear. The export process is relatively easy and offers a variety of file types. I've only used an excel, csv format, but others are available. The system can also automatically generate specific reports in regards to the questions and answers selected, which makes it easy to get a clear summary of responses.

The system also includes a test option, in which the system will automatically generate a number of responses (user set) in order to test output, question logic, etc. Individual responses can be deleted, and thus not included in the reports, so these are easily removed once survey development is done.

As the company/university has a pro account, it also helps lend an air of official-ness to the emails and surveys that were lacking with other platforms.

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