What do you like best?
Quantum Workplace takes employee anonymity seriously. They have measures to protect survey respondent identification including strict reporting minimums. The TeamPulse reporting tool makes it easy to track your response rate during the survey period and it also allows lightning fast reporting after the survey results have been collected. The TeamPulse reporting tool allows us to distribute survey results to our leadership within 3 days after the survey period closes. Quantum Workplace can help create custom reports as well, however we have never needed this level of support because their automatically generated reports are so rich.
What do you dislike?
I wouldn't call it a negative, but I can tell Quantum Workplace has been growing lately. This means that each year we've worked with a new account manager for our survey. Though each account manager has been fabulous, we tend to need new introductions and some slight orientation to get started each year.
Recommendations to others considering the product
Go for it and don't look back. Quantum Workplace believes in continuous improvement so they will constantly be competitive with other engagement survey vendors in the market. Quantum Workplace keeps it simple, yet gets you all the information you could possibly need about your organization. Our leaders love it, our team members love it, and my team of administrators love it.
What business problems are you solving with the product? What benefits have you realized?
The survey reports paint a very clear picture of our organization-wide engagement to our leadership. The competitive side in our leaders makes them want to do better and better on engagement each year and has prompted heavy departmental support for engagement initiatives. Quantum Workplace provides action planning templates that we can provide to each leader which empowers each individual department to take ownership of their own level of engagement. In the past few years, we've made major organizational structure changes, increased our team by 30%, and tackled huge new projects like launching a completely new website in addition to a few major product launches. Quantum Workplace has helped us keep an eye on how our team members respond to all that change to ensure we prevent burnout and keep everyone engaged. It's been quite the challenge, but even talking about it, surveying it, and doing something about engagement each year makes team members feel like they are being cared for by our organization in the right way.