Questback

(10)
3.4 out of 5 stars

Questback provides enterprise feedback management solutions to more than 5,000 customers in over 50 countries worldwide. Questback solutions enable enterprises to gather, analyze, and act on business-critical information, increasing shareholder value through improved organizational effectiveness and top-line growth.

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Questback Features

Survey Management
Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

89%
(Based on 8 reviews)
Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

87%
(Based on 8 reviews)
Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

83%
(Based on 8 reviews)
Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

83%
(Based on 8 reviews)
Process Management
Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

83%
(Based on 8 reviews)
Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

80%
(Based on 6 reviews)
Real-Time Analysis

Analyze collected feedback near or in real-time.

79%
(Based on 7 reviews)
Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

88%
(Based on 6 reviews)
System Management
Security

Provides a secure and compliant system.

91%
(Based on 7 reviews)
System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

90%
(Based on 6 reviews)