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Queue-it

2.3
(2 reviews)

Queue-it is an online queue system for managing website overload during extreme user peaks.

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Queue-it review by Administrator in Retail
Administrator in Retail
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"Fit for purpose, but use it for the right reason"

What do you like best?

Fairly extensible configuration and customisation mean that the functionality of the queue itself, the user experience and visual impact can be controlled to a good degree. Different levels of integration, and associated pricing, allow for different levels of control and reporting.

What do you dislike?

The frontend integration offers fairly limited reporting and requires very manual control of an event queue, so using the solution for crowd control becomes a very manual and relatively difficult task.

Some of the concepts and processes are somewhat difficult to grasp and not very straightforward to work with - some abstraction and simplification of the UI might be helpful.

Recommendations to others considering the product

Use for a reason that suits a queue rather than a sticking plaster for site traffic issues, this is better used as a marketing tool than a technical solution.

What business problems are you solving with the product? What benefits have you realized?

Alleviating traffic restraints on managed hosting servers by restricting the inflow of visitors to site. This has the impact of maintaining website performance for those visitors who do come through to the site, while providing those in the queue with adequate information on their position and expected waiting time. A side-effect that we realised was that conversion rate had increased at a level much higher than the reduction in visitors to site, increasing revenue - especially when one of the potential outcomes during peak is server overload.

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Queue-it review by User in Higher Education
User in Higher Education
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"Queue-it is okay"

What do you like best?

I like that the software works and off-loads user into a "wait room".

What do you dislike?

I do not like the whole concept of having to wait in line for an online service.

What business problems are you solving with the product? What benefits have you realized?

The benefits of this software is that you have some time estimate of when you will be serviced.

What Virtual Waiting Room solution do you use?

Thanks for letting us know!
Kate from G2 Crowd

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