Your slogan "simplify the busness of life" is not true. Intuit has manged to complicate it unnecessarily. First off, customer support is the worst of any large company, and that includes the notorious phone and cable companies that I have ever experienced. I am a small business Enterprise customer and yet no direct lines to its people. Intuit outsources it's customer support to call centers(mostly the Philippines) and while they may be able to speak English, they do not completely understand. I had to repeat my requests and questions several times before I got any semblance of an answer.
No 2- Intuit, by default, puts you on an annual payroll auto-renewal-great for the companies, bad for customers. You cannot change this through Enterprise desktop app nor on-line. Therein lies the problem. It takes multiple calls, transfers, and hours waiting(not an exaggeration) to get to the right department. This is a total waste of time and hugely frustrating.
No 3 Quickbooks keeps increasing the amount charged every year for payroll(I have the desktop enhanced payroll version). Why? Nothing new has been added. I have left three messages to a small business Enterprise representative I worked with last year(yes managed to get a number miraculously).
No 4. Just got off a call and was on the line for 1 hour(and another transfer) and still no resolution to my annual payroll questions, or trying to find out more about Enterprise 18(which we have been considering upgrading from Enterprise 15). By the way, the website for Quickbooks Enterprise is experiencing problems so can’t get info there. This has tested the patience of the most rational reasonable person. We may be going a different direction next year because of such poor communication, contact methods, and customer service.