Quickbooks online has been making some improvements over the past couple of years. I like its cloud-based infrastructure that we can share with our accountants.
I like that I can use 3rd party apps to upload records.
There is significant latency with the interface, so you have to be very patient while things load.
While the interface is pretty, I can't decide whether it is unnecessarily complicated, or unnecessarily dumbed down... all I know is that using the software adds to my overall levels of stress and frustration.
Sometimes, lists of customers or vendors get hidden, so you can't click from customer to customer or vendor to vendor; rather you need to reload the Customer's home tab... there are lots of places like this where you need to click three places to accomplish something that could easily be done with a single click. Want to views the customer on the invoice you're viewing? Remember their name, then cancel out of the Invoice, then open up the customers tab, and then search for her or him. Preposterous.
I get the sense that Intuit thinks its customers are stupid, so they provide lots of skewomorphic page effects that are completely unnecessary. Open an invoice, and (after 5-15 seconds of loading) it slides in, like a piece of paper, over what you were viewing. I'd rather be able to click intuitively through the system and have the interface open quickly.
Make some tea between clicks.
Collaboration with our off-site accountant.