What do you like best?
Qvidian Proposal Automation (QPA) is an excellent content repository. It's browser-based cloud library is excellent for organizations who have workforces who occasionally work remotely without direct access to a network drive.
The user-interface is intuitive and it allows for excellent customization in order to be tuned to your specific needs. The organization itself also has an incredible commitment to continuous improvement and their consistent attempts to develop and improve their technology is noticeable and appreciated. The system continues to improve and evolve over time with improvements that are obviously created in direct response to customer feedback.
The system is comprised of two major components, the library and the project management tool. Both have their own valuable benefits and they can interact very well together.
Lastly, QPA is very good at highlighting for you (almost without even trying) where your processes lack the necessary organization to function at a high level. It is built to enable companies to manage their content to industry best-practices and if you aren't doing so, you can see that very quickly.
What do you dislike?
Two things that every company considering Qvidian should know:
1) Take the implementation slowly. I don't think Qvidian has nailed this process yet. The implementation process ran over a few months when honestly, it probably should have been various components phased in over the course of a year. That's not to say it's overly complicated, it's not. But it will result in a number of process changes for your staff and asking them to adjust to all of those changes simultaneously is something I wouldn't recommend.
2) It's time consuming. This is a bit of a double-edged sword. The honest truth is that managing QPA is a very time-consuming endeavor and if you don't have a dedicated resource, you're likely to struggle with the maintenance of your content. That sounds bad, but really, this fact is true whether you are using QPA or not. Having this system in place helps clarify for you exactly what you are and are not doing, which is actually more of a positive than a negative...but understand up-front that it takes an ongoing time commitment to maintain an effective content repository.
Recommendations to others considering the product
I absolutely recommend using Qvidian. It's a wonderful product that will push your organization forward if you make the commitment to leveraging it's capabilities.
I HIGHLY recommend the investment in a dedicated resource for the management of the system. It will pay off at 10x the value of the expense.
What business problems are you solving with the product? What benefits have you realized?
As a result of a merger, our company grew from a department of 3 proposal management professionals to a team of over 12 over the course of 4 years. It became very apparent that the processes in place for managing a small team were insufficient with a much more diverse group. QPA has helped us centralize our content more effectively, it has improved the sharing and management of our content and it has forced us to re-examine our inefficient processes to get better just on the basis of it's capabilities.
Beyond that, we still know we're only leveraging some of the benefits that QPA can provide and it has helped us gameplan additional improvements in order to better leverage the opportunities it can provide. Projects that weren't even on our radar are now in the pipeline because we discovered a way to make them possible by leveraging QPA. A great deal of this is thanks to learning what other companies have accomplished with it by attending their annual customer-conference.