Radarly

Radarly

(106)
4.1 out of 5 stars

Holistic social media intelligence suite for monitoring, measuring performance, and activating your customers.

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Showing 109 Radarly reviews
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Radarly review by <span>Nicholas H.</span>
Nicholas H.
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"Ideal Platform for Agencies"

What do you like best?

The Radarly team has made sure all the important information we might look for is available up front with a great UI that is easily to navigate. The team also work with us to ensure that we get the support needed and take suggestions to the development team to add and enhance features.

What do you dislike?

The most challenging element is not the fault of the platform but the nature of social APIs in general. We would ideally like to be able to access historic data exhaustively but most social channels are limited in how far back they can go. This issue is however faced by all listening platforms and the Radarly team has a huge library of previously searched data for clients to draw on.

Recommendations to others considering the product

The platform is ideal if you have a large number of clients or need a large number of queries and need flexibility over your search data usage. You can bolt on additional volumes of searches if necessary. The platform provides very easy access to the data with no need to separately build out charts yourself. You can even export reports straight to powerpoint!

What business problems are you solving with the product? What benefits have you realized?

Our primary use for the platform is to understand how people talk about our client's products and their competitors. We will also look at specific events, as well as extrapolate portraits of the various people talking on social media. We listen during product launches and events to capture any resultant conversation.

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Radarly review by <span>Thomas G.</span>
Thomas G.
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"Efficient and powerful"

What do you like best?

The wide possibilities offered by the tools in terms of impressions, clics, shares etc. and the cluster functions to find relevant cross topics. It's also really useful to compare the visibility of social media channels vs traditional web platforms and different websites accross the world with a wide category of different numbers, I really appreciated this part and we got a lot of positive feedback.

What do you dislike?

The stats for Social media who differ from the metrics used by the platforms. We couldn't find out exactly how these numbers were found and thus we didn't use it for social performance but more to identify what issues were the most discussed. We feel like there should be an improvement on the community performance on social media channel, especially in the part that reports if it's positive or negative feedback

Recommendations to others considering the product

Need quite a lot of time to understand for the first week, especially to set up the request and to be sure to volume is right. This was problematic at first but fortunately the support was quite helpful. The positive or negative analysis also seems a bit random sometimes, this could be optimised in the future versions. Concerning pricing, it's in the middle of market.

What business problems are you solving with the product? What benefits have you realized?

E-reputation and crisis situations. We could identify sources and got the full info we needed. We also use it to find the last trends on some topics and find curation topics.

What Social Media Monitoring solution do you use?

Thanks for letting us know!
Radarly review by <span>Cloé N.</span>
Cloé N.
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Verified Current User
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"Une solution intuitive et performante"

What do you like best?

CE que nous préférons sur l'outil Radarly, c'est le nombre conséquent de possibilités d'utilisation de l'outils.

Que ce soit pour l'e-réputation ou la construction de contenu performant nous utilisons la plateforme quasiment tous les jours dans notre activité

What do you dislike?

Nous sommes moins fan du paramétrage des alertes qui ne permet pas une personnalisation assez grande sur le volume selon nous.

La construction des requêtes peut s'avérer vite complexe pour avoir une information de qualité sans "bruit" sur certains mots clés.

Recommendations to others considering the product

Radarly est plus intuitif que les autres solutions que nous avons pu expérimenté (3) . Il offre également plus de possibilité pour un prix abordable.

What business problems are you solving with the product? What benefits have you realized?

Radarly nous permet :

- De surveiller notre e-réputation ainsi que celle de nos médecins

- De créer du contenu orienté à forte valeur ajoutée

- De faire de la

- D'améliorer nos relations "patient" online.

Radarly review by <span>Julie G.</span>
Julie G.
Validated Reviewer
Verified Current User
Review Source

"Best social media listening tool on the market in my opinion"

What do you like best?

Very impressed with how quick the results come out in Radarly, that along with the fact that you can have them in real time will definitely help you have control over any online reputation crisis that might come out.

The product provides a streamlined, time efficient process to search, monitor and analyse market and competitive intelligence information. In addition you get data research dedicated consultants if you need help.

It scans the web and social media to provide and display information, but also helps to translate that data into meaningful content in a context that is visually pleasing.

What do you dislike?

Like other listening tools, if you don’t spend the time, finding actionable information can be a challenge.

What business problems are you solving with the product? What benefits have you realized?

Radarly pulls more data than most other platforms at the moment. Plus their data research consultants as mentioned above.

Radarly review by User
User
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"Best social listening tool on the market"

What do you like best?

I've been using Radarly for 6 months now and I've to say it's a really great tool. It has a very friendly user interface and impressive coverage of data (we have 17 entities to track all over the country).

The graphs and reports produced are sophisticated and provide the user the flexibility to analyze huge volumes of mentions with minimum effort. My first need was to get insights on our main stores to give feedback/improvements from a customer point of view to the Business Unit directors. Online reputation monitoring is key for us to get better on what we do.

It's easy to use, especially for me who are not from a direct marketing department.

The support team is very helpful and most issues or questions are resolved almost the same day.

What do you dislike?

You can do pretty much anything you'd imagine with this system, but sometimes you need support for complex queries if you're not a social listening expert like me.

Recommendations to others considering the product

This is an extremely powerful tool so you have to be prepared to put the time in so you can use it effectively and learn your way around it. While it's easy to use there is still a learning curve involved. You need to be prepared for this and if you can allow for the time you'll definitely be able to use this to great effect.

What business problems are you solving with the product? What benefits have you realized?

We've been using Radarly for:

- Brand image

- Sentiment analysis

- Analyse our competitors' strategies

- Trends on the industry we should have a look to

All of this to make better business decisions like improve our customer relationship, open new offices, target different markets, improve our products and launch new ones (most important for us)

Radarly review by <span>Mike G.</span>
Mike G.
Validated Reviewer
Review Source

"Easy to garner insights"

What do you like best?

The tool is easy to use and versatile. I regularly use it to find what our target audience are talking about and what they're interested in. It's vital to our monthly and quarterly reports for our clients, to demonstrate the effectiveness of our social content, to highlight potential influencers and to propose new content themes based on what our audience are posting about. It also helps with community management and identifying conversations that our clients can partake in. Not only that, but it enables us to track competitors and create benchmarks, so we can see how our clients are performing versus the market. It also enables exporting straight to ppt, which as a planner is massively helpful and saves me a tonne of time.

What do you dislike?

Very little. The set up can take some time and requires support. To get the most out of the tool it does require general maintenance and iterative improvements - you're not going to be up and running and require no further work within a week or two.

Recommendations to others considering the product

Very strong social listening tool - there are a number out there, but this is the real deal.

What business problems are you solving with the product? What benefits have you realized?

It massively helps with reporting and positioning my agency as the client's expert for social. It helps me with the analysis and reporting of our content, and justifying what we've done. It makes it really simple to do regular reporting, saving hours of manual labour. I've used several social listening tools previously, and with this one I feel as though I get more information in less time.

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