Raiser's Edge NXT

(45)
4.0 out of 5 stars

Smart, scalable, and predictive, Raiser’s Edge NXT is ready to help you grow your constituent base and expand your revenue streams, so you can increase your impact like never before.

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Showing 45 Raiser's Edge NXT reviews
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Raiser's Edge NXT review by Peter J.
Peter J.
Validated Reviewer
Verified Current User
Review Source

"NXT: Improvement for Frontline Fundraisers"

What do you like best?

Ease of Access to Fundraising Information. On one dashboard you can easily look at donor records that show multi-year giving histories, events, appeals, contact information, and notes. Furthermore, NXT has a robust tagging system that allows you to review donors who are lapsed, in danger of becoming lapsed, require follow-up, etc. The user interface is a huge improvement and allows for much more accessibility and ability to edit pages.

What do you dislike?

There is currently limited functionality with upgrades slowly rolling out. It currently doesn't allow you to access some modules that were easily accessible in Raisers Edge, like the Volunteer or Events tabs.Also, not all information is able to be added through NXT and queries must still be run in the database view.

Recommendations to others considering the product

NXT is a huge upgrade from its predecessor, but is mainly concerned with front line fundraisers who need to easily access information, often on the go. It won't allow database managers much functionality as they will still need to work in database view.

What business problems are you solving with the product? What benefits have you realized?

Raiser's Edge NXT equips frontline fundraisers with easy access to donor information in a friendly user interface. This allows fundraisers to much more easily access information about donors and run reports using the analyze function. Unlike its predecessor, you don't have to deal with a clunky UI or have intensive database management skills.

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Raiser's Edge NXT review by Abby P.
Abby P.
Validated Reviewer
Verified Current User
Review Source

"Useful addition to database view of RE"

What do you like best?

NXT has been really nice as an alternative to logging into database view. I've been able to give access to the database to more of my team and Board without fearing that accidental changes will be made to gift records. It gives a great snapshot, is incredibly easy to navigate, and feels more like a modern social media type platform and less like a database. I also like that simple changes can be made to profiles (updating an address, solicitor, adding notes) without having to actually login to database view. Makes documentation much more efficient.

What do you dislike?

The customer service used to be incredible - short wait times, great response. Now I often have to wait for lengthy period of times to reach someone. Still, decent quality. Just not as many representatives available and not as much success with those that I've chatted with.

Recommendations to others considering the product

Although it is a pricey subscription to have, it is definitely worth it if you have multiple users needing access to your fundraising data.

What business problems are you solving with the product? What benefits have you realized?

RE houses all of our fundraising data. It's nice having it all in one place and the software is reliable. Although you can't have the same reporting capabilities as you get in database view, it still provides a really great snapshot of a constituent profile. This has been really helpful in capital campaign cabinet meetings as we look at prospects and considering their giving potential.

What Fundraising solution do you use?

Thanks for letting us know!
Raiser's Edge NXT review by Michelle H.
Michelle H.
Validated Reviewer
Verified Current User
Review Source

"Raiser's NXT is a revolution for Raiser's!"

What do you like best?

NXT is a huge improvement for Raiser's Edge. Raiser's Edge needed an upgrade and it was past due for one however NXT takes the database view and makes it more visually appealing, intuitive and user-friendly. It's much needed if you are a Raiser's Edge user especially if you are in a major giving field. You are able to see consecutive giving records, enter notes in NXT while on mobile version and assign tasks to users which is great for giving officers on the road. It gives detailed charts on giving and sends you alerts daily indicating which donors you should reach out to and it even gives you suggestions.

What do you dislike?

As much as it's an updated, innovative tool, it has its kinks and I notice the consecutive year giving fields in NXT don't always match the years in constituent records. Actually, sometimes the information in NXT doesn't quite match the database and I also find it a bit difficult to tell the giving levels and remaining pledge balance within the NXT records.

Recommendations to others considering the product

Utilize Blackbaud support and knowledgebase articles. Ask a rep to visit with a free demo.

What business problems are you solving with the product? What benefits have you realized?

We could access Raiser's from anywhere by logging into Blackbaud.com and it's very mobile friendly which is great for major giving visits and allows us to assign items and keep notes on donors we are visiting. The suggested donor outreach ideas are very helpful in increasing donor giving.

Raiser's Edge NXT review by Demitri M.
Demitri M.
Validated Reviewer
Review Source

"Diverse yet simple to understand.."

What do you like best?

The fact that you can keep all the names of your prospects, friends, students in a secure system. It was easy also to separate each group so that if I wanted to email say a list of donors, I could send out an email just to them and so forth. One can also separate people by country, age group, religion, title, etc.

What do you dislike?

When I used to add photos, maybe it was just me, but it took a while, to add media material. It wasn't a simple step but took a few minutes instead; I think it was my slow computer at work. Media was essential to remember faces of donors, especially if you had a few thousand in the system.

Recommendations to others considering the product

Learn it. Do not let your employees or you just jump right in, take the time to learn about it, it isn't that difficult, but will certainly need your focus and complete attention.

What business problems are you solving with the product? What benefits have you realized?

Many great features such as arranging for events on campus, that itself was a great feature. One could add the volunteers for an event, the staff, the guests in attendance and save it for future follow-up. Furthermore, it was easy to put out that list to send it out a follow-up or just wish them a happy east/Christmas, really, depending on where the group was from and background.

Raiser's Edge NXT review by Karen S.
Karen S.
Validated Reviewer
Review Source

"RENXT is a great product now and will only get better."

What do you like best?

RENXT is very accessible to everyone, Everyone in our Advancement office likes using it and and understands how to use it.

What do you dislike?

There aren't any features that I don't like. I am anxiously waiting for them to release more functionality, but also understand that Blackbaud is taking their time to make sure that everything works properly.

Recommendations to others considering the product

Remember that you're not losing traditional Raiser's Edge when you buy NXT. You still have that and all of the functionality that still isn't available yet with NXT. You just have a newer and easier view of your database that everyone will now be able to use. You're buying a new view of your database - not a new database that you have to convert to, The analytics with it are pretty spectacular and they will only keep getting better and mroe robust.

What business problems are you solving with the product? What benefits have you realized?

As I said before, everyone is comfortable using it and it frees up my time as the database manager to do other things. It also gives everyone immediate information about how we're doing which helps us to react more quickly.

Raiser's Edge NXT review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"RENXT review"

What do you like best?

For snapshot reports, basic dashboards, action entry and simple constituent records updates it is a great improvement on traditional Raiser's Edge. Data entry is simple and straightforward -- often just drag-and-drop -- and dashboards, lists and constituent records are easily viewable from mobile devices. Frontline fundraisers have migrated almost exclusively to NXT and are now comfortable entering their own contact reports and actions, which means more real-time data updates for our campaign prospects.

What do you dislike?

Data in the dashboard (Analyze) view is typically several hours out-of-date, which can affect the output in the snapshot reports. Also, traditional Raiser's Edge is still the best resource for complex querying and portfolio management. It's irksome that you cannot yet filter by solicitor type in NXT (although they are constantly updating the product and this feature may be available by the time this review is live).

Recommendations to others considering the product

It's a good investment and headed in the right direction, with more updates coming out all the time. The interface is easy - more like a social media platform than a database - and makes data entry easy for frontline fundraisers on the go.

What business problems are you solving with the product? What benefits have you realized?

Streamlining campaign dashboards and reports

Engaging frontline fundraisers in action and contact report entry

Easy snapshot views of campaign progress, gift pipeline, and constituent records from a variety of devices

Raiser's Edge NXT review by Richard W.
Richard W.
Validated Reviewer
Verified Current User
Review Source

"New NXT User"

What do you like best?

As a database manager, I appreciate the fundraiser desktop view because it allows me to put more of the responsibility of reporting in the hands of the fundraisers. They can view all of their own actions for all of the donors in their portfolio without me having to run a list or export for them. The interface is also beautiful and incredibly easy to use.

What do you dislike?

I do not like that I cannot do gift entry into NXT yet. I know that is a future process, but I wish it was more database manager useful and not just primarily for fundraisers.

Recommendations to others considering the product

If you have it, USE IT! If you dont have it yet, please get it as soon as possible. It is an amazing tool for fundraisers managing their portfolio.

What business problems are you solving with the product? What benefits have you realized?

This new system allows me to put some of the workload back on the fundraisers for quick analytical data. This gives me more time to work on the tougher stats and they can get their quick answers.

Raiser's Edge NXT review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"User Friendly"

What do you like best?

That my team finds it to be user friendly and that it shows all information on one screen and you can customize it per user.

What do you dislike?

I am not fully trained and need so I have not found things that aren't working for us yet.

Recommendations to others considering the product

If you want your supervisors, Major Gift Officers and ED to use the database this is the best way to have them get involved. It is very user friendly with a few tutorials. It is also a great visual for those who have bosses who like to see graphs and comparisons.

What business problems are you solving with the product? What benefits have you realized?

It's nice to have the visual flow charts for different funds instead of running reports over and over again for our officers. I am really in awe over the mapping function. It is cool that you can draw an area and see all constituents and their address info within that area.

Raiser's Edge NXT review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"RE NXT"

What do you like best?

I like how you can easily search for records and constituents. You are able to see items such as gifts, donor information, potential to raise "ask" amount, history with your organization, etc. Our executive director is not necessarily an expert at technology and this was easy for her to understand and access.

What do you dislike?

I wish you could do mailings from NXT. I am still learning how to use the product, but it seems fairly easy to understand.

Recommendations to others considering the product

Very easy. Blackbaud chat is very useful! Be sure to ask them for any questions you may have. They also have a YouTube channel and several articles that make everything easy. You can also take training classes to understand Raiser's Edge NXT.

What business problems are you solving with the product? What benefits have you realized?

Sometimes it is difficult to log in. We have had issues in our organizations with logging in and being able to open up Raiser's Edge NXT in general.

Raiser's Edge NXT review by Administrator in Philanthropy
Administrator in Philanthropy
Validated Reviewer
Verified Current User
Review Source

"Great for the fundraiser on the go"

What do you like best?

NXT is an easy to use, cloud-based interface that can be used on the go. This means fundraisers in the field can look up a record, run a report, etc. themselves instead of calling someone at the office and asking them to do it and read the info to them over the phone. It's also a lot easier to use, meaning that it is a lot less intimidating, especially to someone who might not use it as regularly as I do. They can also then add their notes right in after their meetings. It also has a lot of other great functionalities and I look forward to seeing what else they add.

What do you dislike?

It's fairly new, so it can't do everything "regular" RE can--yet. But they are continually adding new updates and features.

Recommendations to others considering the product

It's great to use in conjunction to RE, especially if you have a lot of fundraisers in the field or people who are intimidated by "regular" RE so they aren't using it fully.

What business problems are you solving with the product? What benefits have you realized?

It's a great on-the-go solution for fundraisers who spend a lot of time in the field. It enables them to access and update records themselves when they need them--such as before, after, or even during a meeting. It's also user-friendly.

Raiser's Edge NXT review by User
User
Validated Reviewer
Review Source

"Early adopter of RENXT, having previously been an RE user"

What do you like best?

The web interface is so much easier than the database view. We still use both RE (Database view) and RE NXT (web view) and find both useful. I"m glad we adopted NXT within the first few months of the roll-out in 2015. The product has gotten increasingly better since the launch. There is still a long way to go, but NXT is such a more intuitive product that RE, meant for front-line fundraisers and solicitors. Love it.

What do you dislike?

The roll-out was not great. There was almost no training. Consequently, it's taken us a long time to figure our database to make NXT work properly. They can nickel and dime you on training, which is just annoying. We had a terrible account manager in the past, but the one we have now is amazing - if you get this product and don't like working with your account manager, be demanding and ask for someone else. It makes all the difference in the world.

Recommendations to others considering the product

Just buy this product! Don't mess around with the others. This is expensive and complicated but powerful and worth it.

What business problems are you solving with the product? What benefits have you realized?

Constituent relationship management, specifically NXT provides a user-friendly interface for front-line fundraisers and, hopefully, our board and leadership solicitors down the road.

Raiser's Edge NXT review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"good product, in development"

What do you like best?

NXT is a very robust platform with great potential for future development and many benefits of SaaS. The interface is modern and intuitive. Mapping is a strong feature.

What do you dislike?

Reporting is essentially in beta, with no open API for other options. The mapping of terms and features between NXT and 'database view' (RE 7.9X) is inconsistent and generally inflexible. Large organizations with complex fundraising and reporting needs will need to look to Blackbaud CRM or Salesforce options.

Recommendations to others considering the product

Consider your willingness to wait for features and how much you depend on robust reporting and third-party tools

What business problems are you solving with the product? What benefits have you realized?

NXT is a strong platform for gift officers to manage their portfolios, enter activity, and track proposals.

Raiser's Edge NXT review by Executive Sponsor in Government Administration
Executive Sponsor in Government Administration
Validated Reviewer
Review Source

"Braun Gets Fleet"

What do you like best?

Old school data warehouse becomes a vibrant modern tool. While the old database interface remains my go to view, having mobile accessibility and clean modern view option helps non-users and infrequent users to easily digest information.

What do you dislike?

The loading time on the mobile view is slow when moving from one record to another, ergo why I use the database interface as my go to. Moreover, parity between fields between the old interface and the mobile version are not identical, leading to some bumps along the way - nothing insurmountable, though.

Recommendations to others considering the product

The more integrated you can make your CRM, the more bang for the buck RE NXT will deliver. That said, with API plug ins available, there is more flexibility to utilize a la carte tools than Blackbaud previously permitted when selling server based systems.

What business problems are you solving with the product? What benefits have you realized?

The ability to integrate financial management, prospect management and reporting are just the beginning. The level of quality information, ensuring our data is not aging, is the greatest asset. When I was hired three years ago, the data was sparse, outdated and could not be relied upon given the absence of NCOA, email and phone appends as well as rating information. The robustness of the NXT version beats the traditional server based system hands down.

Raiser's Edge NXT review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Intuitive Design and Allows for Quick Access to Data "

What do you like best?

I like being able to quickly access information through the search bar I can enter a few letters and a drop-down list will appear and change as I add more letters. This decreases the number of clicks that I have to make and allows me to see any potential family members in our database.

What do you dislike?

I enjoy the nxt features, sometimes I wish the design could be more minimal to prevent data overload. Perhaps adding tabs to the constituent records could solve this issue.

What business problems are you solving with the product? What benefits have you realized?

As someone who uses's both Raiser's Edge and Raiser's Edge NXT I know that the NXT interface feels more comfortable for some users and I love that there are regular updates to address customer concerns.

Raiser's Edge NXT review by Michelle P.
Michelle P.
Validated Reviewer
Review Source

"Benefits do not outweigh the costs"

What do you like best?

The benefits of RE NXT for our organization are that we can have unlimited users and unlimited training, which is good because we have a lot of new staff this year. Also, the front end of NXT has the potential to provide us a lot of good information on our donors and structure around donor relations and prospect management. We haven't fully begun to use it yet, but I hope that it really helps us identify where the money is and move our donors and prospects through the process. If you have a large staff, already pull your email lists from RE and have someone completely dedicated to taking every training and working with the various on-boarding representatives, then this might be a good product for you.

What do you dislike?

The list of things we dislike is so long that I can't possibly type it all up here. Some of main things we dislike are:

- On-boarding process: We had to work with four different people to get the system set up, and we had to work on their limited schedules. Each person made us sign up with an online calendar system that offered limited availability. Trying to coordinate the schedules of multiple staff and the various representatives took months. We also couldn't test the NXT portion of the product before going live, and no one walked us through all the features we should have been testing, so we had no idea what we were supposed to do.

- Online Express: Processing online gifts is more difficult than PayPal, especially recurring gifts, which have to be manually processed each month. Also, we were not informed of how difficult it would be to import our email lists from Mailchimp. We hoped to cancel our PayPal and Mailchimp subscriptions, but we need to keep them until we work out all the kinks in Online Express.

- Using the hosted version of RE7: The process for logging into RE7 is complicated and lengthy. We used to just click the RE icon on the computer and login. Now, we have to login to blackbaud.com, then login to the Citrix server, then click on the RE icon, then launch the Citrix server, then login to RE. When you want to download and save a report, you have to make sure to select your hard or network drive when the save dialog comes up. Otherwise, your document ends up in a RE limbo that requires another lengthy process to download the document and save it to the right place. And, we can't print from the hosted site at all. We have to save everything to our computers first and then open and print it. What a pain.

- Logins: Every part of RE NXT has a separate login, and users have to be invited to register for each part. We had a lot of trouble with people receiving the invitation emails and getting registered, which caused us delays in using the product. The average user has four different logins to maintain. Additionally, if you're idle for more than about 15 minutes, you get logged out of everything. Since the main point of NXT is to encourage frontline fundraisers to use it as a prospecting and donor management tool, it seems like it should be something that can be kept open all day to encourage regular use. None of us keep it open all day because we have to login each time anyway.

- Support: Once you get everything setup and are using the product, the support teams don't want you to contact them anymore. They give the bare minimum of assistance and encourage you to just use the online help and training resources. The problem is, if you don't know what you're looking for, it's hard to use the resources. It would be nice to have support people who are willing to walk you through an entire process to ensure you understand it, rather than just sending you a link to an article or webinar explaining things.

I could go on, but I really don't have time to detail every issue we've had.

Recommendations to others considering the product

Do your research and ask a ton of questions. Make sure you fully communicate everything you're currently doing and what you expect from NXT. Otherwise, you will be frustrated and disappointed.

What business problems are you solving with the product? What benefits have you realized?

While we hope to use NXT to be better at prospecting and managing donor relationships, we haven't realized anything yet.

Raiser's Edge NXT review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Not without hiccups, but overall the best fundraising platform out there"

What do you like best?

There is a plethora of options for tracking both gifts and donors. The breadth and depth of what you can track and search can be almost overwhelming. Implementation of Online Express has been helpful, although more customization options would be appreciated. The training sessions and knowledge base are both extensive and informative. I would recommend anyone new to the platform (and even veterans of RE) take the time to complete some of the trainings. There's lots to learn,

What do you dislike?

Queries (searching) can, at times, not be as intuitive as they should be. It can be a pain to pull out simple data. Connection issues since moving to hosted services - it basically can not be used on wireless reliably, and requires us to be wired to our network to ensure connection won't be lost.

What business problems are you solving with the product? What benefits have you realized?

Tracking of gifts and donors as well as tax receipts. As a large association, we see many gifts for differing campaigns and a wide range of amounts. This platform helps us ensure that we're tracking our campaigns effectively and that we are thanking our donors correctly and in a timely manner. While cumbersome and sometimes confusing, queries allow us to pull a large amount of data out of the database in a document that is largely easy to understand and manipulate, though some of these manipulations would be welcomed within the platform vs. having to move it to excel. Compared to alternatives, this is the cream of the crop.

Raiser's Edge NXT review by Allison B.
Allison B.
Validated Reviewer
Verified Current User
Review Source

"Raiser's Edge NXT"

What do you like best?

I've always found The Raiser's Edge easy to use and learn. Blackbaud's customer support is top notch as well.

What do you dislike?

The Raiser's Edge NXT is quite costly and the cost of modules has prevented us from using features that would be beneficial.

Recommendations to others considering the product

Costs are too high for smaller nonprofits.

What business problems are you solving with the product? What benefits have you realized?

Records management: allowed our organization to be track correspondance with donors.

document management repositories: allowed our organziation to see which letters were sent to each donor.

Time management: Allow development staff more time with donors and less time doing data imput. We were able to use bulk imports

Web based: our last data base was not web based and could only be used in the office.

Raiser's Edge NXT review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Not great for alumni relations"

What do you like best?

I liked the original search bar and being able to open multiple windows and see contact information on main page without having to open multiple layers. I like the media/links tab.

What do you dislike?

The change in search bar, software is geared toward development and not alumni relations, fxt doesnt speak to nxt, not all info is editable so you have to go back into RE to dig down. Also no export option in nxt for lists.

Recommendations to others considering the product

Make sure it meets all the needs of institutional advancement. We lost a lot of functionality in alu,mni relations when RE pieced out the package e.g. online express does not have the same features as netcommunity.

What business problems are you solving with the product? What benefits have you realized?

Stewardship of gifts made easier with quick access to emails and phones.

Raiser's Edge NXT review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"RE NXT Great Improvement"

What do you like best?

Blackbaud is moving in the right direction here. There are 100+ updates monthly to the system and importing functionality is where I'm most excited to see these changes keep getting better.

What do you dislike?

The inability to see error uploads in a separate screen is frustrating to my processes but I do have a work-around.

Recommendations to others considering the product

Utilize the Knowledgebase first before going to support, it can answer so many of your questions!

What business problems are you solving with the product? What benefits have you realized?

Time saved is beyond worthwhile to use RE NXT. I am saving hours per week with the import function.

Raiser's Edge NXT review by Karolina S.
Karolina S.
Validated Reviewer
Verified Current User
Review Source

"Excellent experience"

What do you like best?

I like that you can do things on the software very quickly and it is so easy to use. Everything is so simple and easily layed out. I learned how to use it in less than 2 days and I can consider myself almost an expert.

What do you dislike?

I dislike that it seems to be very outdated and the graphics are very unpleasing but overall the program has a purpose and completes it. I wish it could be more known if anything to be able to improve these dislikes.

Recommendations to others considering the product

I wish it was more known because it has really good features to it. I like how easy it is and if only it was more known it could be more used within companies.

What business problems are you solving with the product? What benefits have you realized?

I have only worked on it once before and do not hear much about it. But it is a great data base.

Raiser's Edge NXT review by Consultant in Non-Profit Organization Management
Consultant in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"IF you have RE, NXT is worth it"

What do you like best?

NXT takes RE and turns it into something that is cloud based, responsive and easy to use while on the road.

What do you dislike?

The nice thing about NXT is that it is a simplified version of RE, but that can also be the downside in that you have limited data you can access in NXT.

Recommendations to others considering the product

Worth it if you have RE - makes the RE database much easier to use.

What business problems are you solving with the product? What benefits have you realized?

Allowing development officers to be able to better keep track of and cultivate prospects.

Raiser's Edge NXT review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Easy to use, needs more functionality"

What do you like best?

Easy to use, quick, suitable for purpose, easy to access remotely. I particularly like the Summary Notes function, very useful indeed

What do you dislike?

When adding a note/action, the dates are muddled up (so if I want to put in a note on the 1st April, it will come up as 01/04/2016, but then when I click the calendar, it would show that up as the 4th January, so registering it in the American style)

Assigning actions to colleagues/myself is difficult and confusing

Will be great to run canvasser performance summaries & queries on it

Needs functionality to add/edit info on constituent records, and potentially even to add new constituents

Recommendations to others considering the product

Much easier to use than Raiser's Edge and less complicated.

What business problems are you solving with the product? What benefits have you realized?

Able to deliver fast and efficient responses to fundraisers, much better than Raiser's Edge because all staff can be on at once

Raiser's Edge NXT review by David K.
David K.
Validated Reviewer
Review Source

"Raiser's Edge NXT Review"

What do you like best?

I like how the "Shell" is organized in terms how of the various tools & the menu of options are formatted such as the Records page, the Query page, the Export page and so forth.

What do you dislike?

I am still fairly new to this product and as such; a "dislike" is not applicable.

Recommendations to others considering the product

This product was recommended to me by a friend who is a Development Director at a well-respected private high school and I have been very happy with the practical applications and straighforwardness of this system.

What business problems are you solving with the product? What benefits have you realized?

I'm an Assistant Professor of Sport Administration at the University of Cincinnati. I am providing student hands-on lessons on the "fundamentals" of the system & how the analytical data housed within it... by way of Queries & Exports can lead to efficiency gains when building relationships w/ constituents as well as improve decision-making.

Raiser's Edge NXT review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Raiser's Edge NXT is the Next Best Thing"

What do you like best?

NXT allows our fundraisers to easily and efficiently see the information they need in order to better understand our constituents. Intuitive reporting and a user-friendly interface saves me time and energy.

What do you dislike?

It's very expensive, so you have to use it for all your major gift and annual giving tracking and constituent records for it really to be worth it.

What business problems are you solving with the product? What benefits have you realized?

n/a

Raiser's Edge NXT review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Raiser's Edge NXT Allows Mobile Access to Donor Info"

What do you like best?

The ability to look up donor information on my laptop or cell phone when on the go.

What do you dislike?

The need to sometimes go into the database view to see more specifics and run queries.

Recommendations to others considering the product

Blackbaud has been around for a long time and although RENXT is a rather new offering, Raiser's Edge itself is not, and the database is extremely robust, covering myriad possibilities for donor follow-up.

What business problems are you solving with the product? What benefits have you realized?

More donors contacted, fewer falling through the cracks and not being followed up on. Greater accountability.

Raiser's Edge NXT review by Michelle S.
Michelle S.
Validated Reviewer
Review Source

"Works well for our system"

What do you like best?

I like the connectivity between the database and our school software that is coming up. Raiser's Edge has become increasingly easy for the everyday user.

What do you dislike?

There's some bugs with the way our database was initially set up, now we have a lot of inactive phones, emails, etc that are being pulled within the Query section.

What business problems are you solving with the product? What benefits have you realized?

We use the Raiser's Edge/Financial Edge connectivity to manage the budgets of various endowments, campaigns and funds. We also use Raiser's Edge to track donations between organizations and formulate tax acknowledgement letters from them & pull out fundraising trends to do a greater amount of statistical analysis.

Raiser's Edge NXT review by Sarah J.
Sarah J.
Validated Reviewer
Verified Current User
Review Source

"Great experience with NXT!"

What do you like best?

I really like the easy interface and particularly the facility with which I can add actions in NXT. I find it very user friendly.

What do you dislike?

I don't like the "tags" feature that provides me with recommendations on my next action with my assigned prospect. I ignore them completely but have to view them on my work center screen each time I log on.

What business problems are you solving with the product? What benefits have you realized?

I find NXT helps me to faster access the information I need do my job.

Raiser's Edge NXT review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Great program with ease"

What do you like best?

I like how easy and organized raisers edge is. Putting in clients names with their information is incredibly easy to guide threw.

What do you dislike?

Maybe a little easier navigation when going from section to section. It is already pretty good but I guess if I had to choose I guess the navigation through thr site could use a little fine tuning.

What business problems are you solving with the product? What benefits have you realized?

It is for a community college getting donations from previous students. We research them a lot and are able to load in details to their profiles

Raiser's Edge NXT review by Jared T.
Jared T.
Validated Reviewer
Review Source

"Fundraising"

What do you like best?

I really enjoy RE NXT, and the ability to organize fundraising data.

What do you dislike?

I dislike the fact that certain functionalities are not possible in NXT.

Recommendations to others considering the product

Get to know the backbone of RE before converting to NXT.

What business problems are you solving with the product? What benefits have you realized?

THe business problems I am solving using NXT is constituent management. The benefits are to have accurate information.

Raiser's Edge NXT review by Administrator in Religious Institutions
Administrator in Religious Institutions
Validated Reviewer
Verified Current User
Review Source

"New RENXT User"

What do you like best?

I am a new user and like the intuitiveness of the program.

What do you dislike?

I really haven’t found anything that I dislike to this point.

What business problems are you solving with the product? What benefits have you realized?

We are solving an issue with reporting and bad data. We have realized that it’s easy to find duplicates and manage them efficiently.

Raiser's Edge NXT review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"NXT is a great product!"

What do you like best?

The way each record is set up---much better visual design, and very user friendly, the most important information is right in front of you and easier to find, not a bunch of tab clicks away.

The media attachment feature is also incredibly slick!

What do you dislike?

Sometimes it is a lot of information to process at once, with everything right there--if you aren't exactly sure what you are looking for you might take longer to find it.

Recommendations to others considering the product

If you are in the habit of using RE & feel very comfortable with it, it can be hard to move to something that looks so completely different, but I like the changes.

What business problems are you solving with the product? What benefits have you realized?

Volunteers being able to have tailored access to information that we used to have to manually look up and send ourselves is a huge time saver.

Raiser's Edge NXT review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Raisers Edge for the 21st Century"

What do you like best?

RE NXT is visually appealing and more intuitive than regular RE.

What do you dislike?

There are still many features not available in NXT that are used in regular RE.

Recommendations to others considering the product

I can't imagine using NXT without also using regular RE. But that may be because I have been a regular RE user since 2005.

What business problems are you solving with the product? What benefits have you realized?

Staff that travels are able to access the database with just a WiFi connection and portable device. Managers use the analytics tools without asking for special reports from data ops staff.

Raiser's Edge NXT review by Lauren B.
Lauren B.
Validated Reviewer
Review Source

"Good data management tool"

What do you like best?

I like the ease of entering data. RE pretty much talks you through each step. Pulling queries and reports are simple as well.

What do you dislike?

Customer service lacks prompt response time. There have been several instances where I have been on hold for 30 minutes before getting to a representative. In general the reps are very knowledgeable and able to answer my questions. However, my schedule doesn't usually allow me to be on hold for that amount of time.

What business problems are you solving with the product? What benefits have you realized?

I am able to easily track donor and participant information. I can easily pull reports on giving history, relationships, etc. I can also track who has and has not been solicited.

Raiser's Edge NXT review by User
User
Validated Reviewer
Review Source

"Comprehensive fundraising software, not intuitive "

What do you like best?

Ability to track multiple types of data (donor demographics, event information, gifts, relationships)

What do you dislike?

Not user friendly or intuitive. Users must receive training and use software regularly to understand how to run appropriate queries to obtain correct information. Required lots of trial and error from team to obtain correct data.

Recommendations to others considering the product

Consider expense versus other products and whether or not you will use all of the features

What business problems are you solving with the product? What benefits have you realized?

Building comprehensive donor profiles leading to long term relationships

Raiser's Edge NXT review by User in Civic & Social Organization
User in Civic & Social Organization
Validated Reviewer
Verified Current User
Review Source

"Mobility is great"

What do you like best?

I like being able to access records and enter actions on the go, from any device.

What do you dislike?

Entering actions is not always in a consistent format with desktop version.

What business problems are you solving with the product? What benefits have you realized?

Collaboration with team members from other locations.

Raiser's Edge NXT review by Administrator in Primary/Secondary Education
Administrator in Primary/Secondary Education
Validated Reviewer
Verified Current User
Review Source

"Great for front lines"

What do you like best?

easy to use for the day to day and field fundraiser

What do you dislike?

does not have all of the fields such as event attendance and guests

What business problems are you solving with the product? What benefits have you realized?

easier portfolio management and action updates

Raiser's Edge NXT review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"New user, still learning the product"

What do you like best?

Elegant interface, easy data entry, constant updates, customizable security rights and unlimited users.

What do you dislike?

At present, the product has limited functionality in terms of analysis and reporting, but this is likely to change in the near future.

Recommendations to others considering the product

This is a product that is still very much in development. While there is still much to be desired in terms of functionality, it is also constantly being updated, with many improved features in the works.

What business problems are you solving with the product? What benefits have you realized?

Currently: developing a resource for volunteer fundraisers to track interactions with their assignments; empowering front-line prospect managers to track interactions as well.

Raiser's Edge NXT review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"User-friendly interface, still missing modules "

What do you like best?

The inter-face is much more aesthetically pleasing. Major gifts officers have responded positively about RE NXT. The dashboard feel is great because most of what you need is on the main page.

What do you dislike?

Blackbaud is still developing/building modules for RE NXT so many organizations are hesitant to migrate.

Recommendations to others considering the product

Do a lot of data cleansing and mark necessary records inactive before migrating. New pricing depends on the number of records in the database.

What business problems are you solving with the product? What benefits have you realized?

Having Blackbaud create more practical built-in reports. There is now better integration with different Blackbaud products.

Raiser's Edge NXT review by Administrator
Administrator
Validated Reviewer
Review Source

"Necessary Software with Room for Improvement"

What do you like best?

I like that the database can do so much.

What do you dislike?

I dislike how there is not a feature to search the whole database with a term that might appear anywhere in a record.

What business problems are you solving with the product? What benefits have you realized?

The software keeps all our donor and member info organized. It’s helpful to also turn the data into reports and lists.

Raiser's Edge NXT review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Difficult UX"

What do you like best?

kept accurate records of donors as long as you had someone dedicated to maintaining the database as a full time job

What do you dislike?

not a good UX; slow; difficult to train other team members

Recommendations to others considering the product

Unless there has been an upgrade since 2015, the UX is years behind other platforms

What business problems are you solving with the product? What benefits have you realized?

We no longer use Raisers edge

Raiser's Edge NXT review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"RE NXT"

What do you like best?

I like how easy it is to use for the development staff. They don't need to know a lot about data entry to understand how to use NXT.

What do you dislike?

I wish more of it was developed. There are still features i need to use my old Raiser's Edge for.

What business problems are you solving with the product? What benefits have you realized?

The benefits we have seen are that more users are feeling comfortable enough to enter information on their own, rather than send to the data entry staff like before.

Raiser's Edge NXT review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Raisers Edge NXT"

What do you like best?

The ease in tracking our donors, and processing payments online. Also that it is cloud based.

What do you dislike?

I was not a primary user of it, so did not use the tool everyday. Did not have anything to really dislike about it.

What business problems are you solving with the product? What benefits have you realized?

ease in tracking some fundraising efforts

Raiser's Edge NXT review by User in Individual & Family Services
User in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"RE NXT"

What do you like best?

Functionality of not having to open a separate tab to look at a constituent profile or action

What do you dislike?

Lists are not as easily filtered as in Raiser's Edge Database View

What business problems are you solving with the product? What benefits have you realized?

I can access my to-do list anywhere- makes working from home much easier.

Raiser's Edge NXT review by Administrator
Administrator
Validated Reviewer
Review Source

"Good for front line fundraisers"

What do you like best?

I like that major gift officers can easily access their portfolio and data.

What do you dislike?

I can't run all the reports and queries that I need to run.

What business problems are you solving with the product? What benefits have you realized?

Giving access to front line fundraisers.

Raiser's Edge NXT review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"RE"

What do you like best?

Simple and easy to use for reporting purposes.

What do you dislike?

There really isn't anything I can report.

What business problems are you solving with the product? What benefits have you realized?

Reporting purposes.

Kate from G2 Crowd

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