What do you like best?
For snapshot reports, basic dashboards, action entry and simple constituent records updates it is a great improvement on traditional Raiser's Edge. Data entry is simple and straightforward -- often just drag-and-drop -- and dashboards, lists and constituent records are easily viewable from mobile devices. Frontline fundraisers have migrated almost exclusively to NXT and are now comfortable entering their own contact reports and actions, which means more real-time data updates for our campaign prospects.
What do you dislike?
Data in the dashboard (Analyze) view is typically several hours out-of-date, which can affect the output in the snapshot reports. Also, traditional Raiser's Edge is still the best resource for complex querying and portfolio management. It's irksome that you cannot yet filter by solicitor type in NXT (although they are constantly updating the product and this feature may be available by the time this review is live).
Recommendations to others considering the product
It's a good investment and headed in the right direction, with more updates coming out all the time. The interface is easy - more like a social media platform than a database - and makes data entry easy for frontline fundraisers on the go.
What business problems are you solving with the product? What benefits have you realized?
Streamlining campaign dashboards and reports
Engaging frontline fundraisers in action and contact report entry
Easy snapshot views of campaign progress, gift pipeline, and constituent records from a variety of devices