What do you like best?
Ease of Access to Fundraising Information. On one dashboard you can easily look at donor records that show multi-year giving histories, events, appeals, contact information, and notes. Furthermore, NXT has a robust tagging system that allows you to review donors who are lapsed, in danger of becoming lapsed, require follow-up, etc. The user interface is a huge improvement and allows for much more accessibility and ability to edit pages.
What do you dislike?
There is currently limited functionality with upgrades slowly rolling out. It currently doesn't allow you to access some modules that were easily accessible in Raisers Edge, like the Volunteer or Events tabs.Also, not all information is able to be added through NXT and queries must still be run in the database view.
Recommendations to others considering the product
NXT is a huge upgrade from its predecessor, but is mainly concerned with front line fundraisers who need to easily access information, often on the go. It won't allow database managers much functionality as they will still need to work in database view.
What business problems are you solving with the product? What benefits have you realized?
Raiser's Edge NXT equips frontline fundraisers with easy access to donor information in a friendly user interface. This allows fundraisers to much more easily access information about donors and run reports using the analyze function. Unlike its predecessor, you don't have to deal with a clunky UI or have intensive database management skills.