RBackup

(2)
0.5 out of 5 stars

RBackup Remote Backup Software works like regular data backup software, but with one important difference. Instead of sending backups to a tape drive or other media attached to the computer it is backing up, RBackup online backup software sends the backup over the Internet or other network connections to your online backup server safely offsite.

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RBackup review by Administrator in Computer Networking
Administrator in Computer Networking
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"Think Twice"

What do you like best?

Nice simplistic interface - great for end users especially if you look at retailing a backup service. Lots of granularity to configure the software and the ability to purchase permanent licenses

What do you dislike?

In no particular order

1. For a product that's been around since 1987 in 2015, it seems as if the product is more beta than a full release

2. Purchased software in April to convert just over a dozen customers to a 'better' backup solution. It's November and I only have nine customers converted over, two have tickets open since close to April; b/c of this, I hesitate converting more clients over

3. support not available by phone at all...sales should have been straight about this when I was evaling the software, instead support is 99% done by email update and ticket's on their website with their techs, when needed, remote connecting onto client systems to figure out (imho bugs) why backup sets keep hanging

4. constant back and forth with support to upload log files, install 'updated' exe files to have the same issue occur again, upload log files, etc..

5. support portal that just does not seem to be up-to-date; constantly confused about 'support' to access from their web site to find out that's not the one that's updated

6. reporting feature on the server that has a bug in it

list goes on

Recommendations to others considering the product

Look at other solutions where you can purchase backup licenses outright, hopefully you'll have more time to test out the software fully before making a change.

What business problems are you solving with the product? What benefits have you realized?

backups for clients

Benefits when backups are successful is that we can test restoration of data and give daily reports to our clients which helps us out with referrals for more business

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RBackup review by jason z.
jason z.
Validated Reviewer
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"Think before you commit to Purchasing and demo all avenues"

What do you like best?

The one time price you pay for the users. This helps with not paying a monthly residual

What do you dislike?

I was not happy with the level of customer service that i had. At the beginning they were great but it seemed as if it took almost 3 - 4 days to resolve. I switched to this solution for the fact that i could call, however that quickly diminished and you were almost forced to email back and forth. I ended up with storagecraft and am very happy with this.

Recommendations to others considering the product

Demo the hell out of this program. I had problems with Email log flushings, sql logs and System states. In my opinion the only thing this is good for is file backup, and if you want to restore a file, be careful as it will take forever.

What business problems are you solving with the product? What benefits have you realized?

Remote backup

What Backup solution do you use?

Thanks for letting us know!

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