What do you like best?
It is fast, simple and robust. Integrated eligibility and formulary checks, comprehensive MedHx retrieval, and probably the easiest and best Gold service on the market. Reliable and consistent - they don't break what is already working. Appreciate their software.
What do you dislike?
The interface on their Rcopia 3 version isn't much to look at. Some things like removing a preferred pharmacy and managing rules/settings on group or user-level are counter intuitive but those are nit-picky things.
Recommendations to others considering the product
Shop around and view demos. I can vouch for their ease of use and reliability. Their trainers, support team and implementation are strong. Enjoy working with Rcopia.
What business problems are you solving with the product? What benefits have you realized?
Compliments and integrates with software to provide eRx ability and allows us to achieve Meaningful Use.