RDX Managed Services

4.8
(3)

RDX is the largest independent provider of database infrastructure and cloud managed services in North America.

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RDX Managed Services review by Mark K.
Mark K.
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"RDX is dedicated to their customers success!"

What do you like best?

Our experience with RDX has been nothing short of spectacular. We currently use them for SQL support as well as PowerBI/Data Warehouse support and design. They are always there when you need them. After hours support is excellent as well. My account manager is simply amazing! Their expertise in the areas I hire them for is quite high. When we have an issue, they are right there to resolve it.

What do you dislike?

Nothing comes to mind, If anything, I would say their billing could use some modernization.

Recommendations to others considering the product

Check referances. These guys are honest!

What business problems are you solving with the product? What benefits have you realized?

I do not have to hire an in-house SQL DBA. Using RDX is much more efficient and cost effective.

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RDX Managed Services review by Administrator
Administrator
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"Bailed us out of a tough situation"

What do you like best?

RDX has knowledge levels for everything. We have some older Sun equipment running an app that was custom written back in 2000 or so. Needless to say we no longer have the application writer nor the support staff that built the systems. The server tanked as did the storage array and RDX was able to get us to a point that the system was able to boot and eventually back to a running state. Without RDX, our circulation system would still be dead in the water.

What do you dislike?

Nothing, very professional and knowledgable. Helped us with every step and checked back randomly after we were back up and running.

What business problems are you solving with the product? What benefits have you realized?

RDX is assisting us with SQL monitoring and fixes, late night patching of both Windows and Linux OS for some of our systems.

What Managed Services solution do you use?

Thanks for letting us know!
RDX Managed Services review by Administrator
Administrator
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"RDX Is a lifesaver"

What do you like best?

Very knowledgeable and friendly staff. They monitor our systems 24/7/365 and resolve issues with limited guidance from our IT staff. They have saved our systems from crashes many times.

What do you dislike?

Nothing. There really isn't any improvement needed by RDX.

What business problems are you solving with the product? What benefits have you realized?

All of our complicated database issues. No need to have an expensive DBA on staff.

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