What do you like best?
The basic conference line functionality provided by ReadyTalk is useful to convene meetings with folks in different geographical areas. I like that I can provide them with the phone number and code, and anyone can join from various remote corners of the world. I like that you can set an automated reminder to go out to invitees in advance of calls. When the functionality is working, I like the integration with Google calendar.
What do you dislike?
Anything above the basic functionality is not super intuitive. For instance, the web meetings are "clunky" and I don't like how the last slides that were uploaded remain in place from one meeting to the next unless you manually remove them. Their engineering team is also slow to address glitches in my experience. Currently there is an ongoing issue with ReadyTalk integration with Google calendar. To me this is a major advantage of ReadyTalk, and missing that functionality decreases usefulness.
Recommendations to others considering the product
Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor
What business problems are you solving with the product? What benefits have you realized?
Our team and partners are spread throughout different buildings in the same city, different cities, and different states. ReadyTalk allows us to collaborate despite not being in the same physical location. It also allows employees the flexibility to work from hom.