RealPage

(48)
3.9 out of 5 stars

RealPage's OneSite Leasing & Rents is an end-to-end, web-based property management software solution used by various types of multifamily property management companies to manage the complete renter lifecycle.

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RealPage review by <span>Ashley H.</span>
Ashley H.
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

I like that it has been upgraded to be more user friendly. Information is easier to access than before and the homepage can be customized. Resident information is easy to locate. All property information can be found within a single program rather than across multiple programs.

What do you dislike?

I dislike that training information is limited. If you are unsure how to complete a task, it isn't always easy to find the answer. I also dislike that I am unable to update pricing easily. There is no option to change lease terms.

Recommendations to others considering the product

Continue to make the interface more user friendly. While the current upgrades have made a significant difference, there is still room for improvement. I'd like to see the reports page a little easier to understand. An explanation of the different reports would cut down on a lot of time spent trying to locate the proper report. Make inputting a lead a little easier. It asks for too much information when you're only trying input that someone has visited the property. The service request option could be more simple, make it to where multiple requests can be input for one unit without printing each request on a separate page. Make it full compatible with Google chrome. Make it so that each time you need to go to a different page, it doesn't open another window.

What business problems are you solving with the product? What benefits have you realized?

Realpage is an excellent property management software that helps maintain all current info on residents and prospects alike.

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RealPage review by <span>Kiley C.</span>
Kiley C.
Validated Reviewer
Verified Current User
Review Source

"Kileys review"

What do you like best?

I like how easy it is to find someone's apartment information, and previous information for those who no longer live with us. Finding a resident's balance due is very simple. When waitlisting someone for a particular apartment relapage makes it very simple because it takes you through each step.

What do you dislike?

I do not like the recurring payment options- fixed, open, etc. Sometimes the resident ledger can be hard to understand and follow when there are many payments, late fees, credits, concessions etcetera. It becomes difficult to see who paid when it gets all jumbled up.

Recommendations to others considering the product

I recommend doing research on other programs as well.

What business problems are you solving with the product? What benefits have you realized?

An easy way for residents to log in and pay their rent. Some benefits I of RealPage that I like is seeing in activity who talked to who when and what the issue was about. It makes it easier for everyone in the office to be aware of any ongoing issues.

What Property Management solution do you use?

Thanks for letting us know!
RealPage review by <span>Elizabeth H.</span>
Elizabeth H.
Validated Reviewer
Verified Current User
Review Source

"Difficult to use, poor support"

What do you like best?

The backend of RealPage easily enables users to view/manage all properties they own. Depending on the services you purchase from RealPage, you can view statistics of various aspects of the property (leasing, website, etc.) It also allows leasing applications to be filled out online. If you manage multiple complexes/properties, these features are great.

What do you dislike?

RealPage is very difficult to use and the support is very poor. When my company first called RealPage to get an estimate of services, the process took over a week. My company was specifically working on the web design (using RealPage) for our client. As a designer, this process is also tedious. There is almost no customization that can be done in the backend (save changing a few colors). When we would reach out to support about issues we were having, the tech on the phone was never able to solve the problem. He would have to create a support ticket and send it to the tech support people. It always took up to a week for them to respond.

Even our client expressed frustration in working with RealPage. Unfortunately, there are no other programs that offer services similar to RealPage, so large property management companies have little choice.

Recommendations to others considering the product

RealPage has a lot of functionality. However, the three things that take away from the experience are: customization, usability and support. If you are a large property management company, the services that RealPage provides are unmatched with any other program that I know of.

What business problems are you solving with the product? What benefits have you realized?

For our client, RealPage allows them to easily view and manage many properties. Since the client already used RealPage, creating another property to manage in the backend was the most reasonable option for them.

RealPage review by <span>Colleen S.</span>
Colleen S.
Validated Reviewer
Verified Current User
Review Source

"Easy to Use, Valuable Product"

What do you like best?

My favorite thing about Realpage is how easy it is to use and to train new users. I also really like that you can customize the home screen. Realpage is by far the most user friendly property management software I have used.

What do you dislike?

The only issue I have faced with Realpage is the integration of data from one company to another. This can be a complex process, so it is understandable that there would be a delay.

Recommendations to others considering the product

Take advantage of free training, and take any supplemental training offered. This product has so many amazing implications for property management, and there is always more to learn!

What business problems are you solving with the product? What benefits have you realized?

Realpage has helped me become better at account management, organization, finance management, and resident data management and retention.

RealPage review by <span>Danielle S.</span>
Danielle S.
Validated Reviewer
Review Source

"Leasing Consultant"

What do you like best?

My favorite feature is the check processing and rent management page. It is a very streamlined process and once you begin scanning checks in to Onesite, the system starts pre-filling a lot of the information you need when posting to the tenant page, requiring minimal manual input. In return, this makes posting rent payments a breeze. The reports page is also phenomenal, and you can pull items as detailed as leasing closing ratio for your employees, delinquency reports (with notes), prospect reports, lead source tracking, etc.

What do you dislike?

It can be difficult to manage a multi-site property on this system if you do not migrate your information correctly. Aside from that, it is a phenomenal software to use, especially for Student Housing!

What business problems are you solving with the product? What benefits have you realized?

Onesite is a very user friendly software. It is easy to keep track of rent payments, posting rent, and close out is super easy. Having the option to apply a single payment directly on the tenant page, or submitting several payments in bulk to different tenants made it easy to track delinquencies and keep them at an all time low.

RealPage review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"RealPage "

What do you like best?

Real Page is a user friendly, easy to learn, and intuitive. Most intuitive accounting software is not made for accounting minded individuals, but Real Page is.

What do you dislike?

The customer support for Real Page on the business side is very much lacking. This software is predominately used by Property Management companies that are dealing with several single purpose entities. The billing side for Real Page treats all costs as a cost for the Property Management entity.

Recommendations to others considering the product

Pay for the white gloves implementation. We would not have been able to get our system set up properly to truly use the system how it is meant to be used without this.

What business problems are you solving with the product? What benefits have you realized?

I can have accountants access Real Page from anywhere that has an internet connection. We have not become a fully remote workplace yet, but things are heading in that directly and Real Page has made it possible.

Kate from G2 Crowd

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